A friend and I came in for a beer and a meal. We told the bartender, in both English and German, that we were going outside for a moment, and that we would be coming back for our beers and food, just to have a cigarette outside for 3 minutes, then we would return to our seats.
When we got back, they had taken away our full beers and food, and given our seats away. They still charged us. No apology.
I have been going to Batzen for a year, my friend has been going there even longer. They knew our names, we knew their names. I cannot fathom the lack of uncaring this action demonstrated. They all knew my full name, for God's sake! They all knew my friend's name! They knew we were coming back in a minute. Why steal our beers and food?
It was the worst service I have experienced in Bolzano, and the worst service I have experienced in my lifetime.
The food at Batzen is okay, but Temple Bar, near Piazza Domenicani, charges less money for beer and food, and the beer and food is equally good, and the people are more respectful by modern Western standards. Temple Bar is owned by a true Irish couple. I would advise going to Temple Bar instead of Batzenhausl, if you are an English speaker. Batzen does not respect English-speakers. read more