Avoid this company at all costs. The customer service is appalling and they have accused myself, my daughter and my bathroom fitters of being liars.
Facts
1.Bath was ordered and paid for
2.You did not have the ordered bath so you called and sent another without grab handles.And promised to refund the difference, but had to ask for this again as was not forth coming
3. No emails where received re delivers only 1 email conforming order. (Please see pics of email box from you)
4. Bath was delivered from a van by 1 man and NOT on a pallet
5. Bath was then unwrapped from cardboard and plumbers found the first chip. They called as soon as they had unwrapped it. They had not even lifted the bath.
6. I called you to notify and you call me a liar saying you have evidence of a photo that the bath was delivered in perfect condition. Please note The photo is not in close enough range to see the marks (cleverly taken)
7. I ask the fitters to place the legs on the bath and we booked a repair
8. when I get home on closer inspection I find further blisters and cancel the repair man as this is not a bath that can be repaired.
9. Spoken with Bette at great length and they say the bath has been dropped, and dropped from a significant height onto something like pebbles. We have a pebble drive! You can also see a mark on the other end which looks like a mark from the back of the van when the bath was unloaded onto the pebble drive it must have caught the van. I can not see how one man (nor can Bette or the fitters) can safely unload such a bulky heavy item.
10. I want this bath collected and a full refund issued. Failure to do this will result in me taking action against you legally through the small courts and any further cost incurred by myself will be added to the amount we are already out of pocket £738, that does not include my time that has been wasted dealing with this and the cost of the bathroom fitters that have been sitting around on site not able to proceed with the job. read more