Bath Fitters are the people to call when all other options are over. Because of time, the tiles were allowing the water to leak through the walls onto the ceiling. That results in a mess. Bath Fitters will come in, measure everything and customer make a wrap around for your shower and tub. It does take some time to receive it because it is not made locally. Shipped here from the main factory. They will come in one day and install the wrap around. I was very impressed with the guy who came. He was very professional and cleaned up all the mess. He did it in about 6 hours. It was a little expensive , but the alternative was a lot more. read more

The person who did the quote and the office admin we spoke to was lovely but the installer was a nightmare. Water was left all over the floor in the bathroom (not the one he was working in) and he did not say anything until questioned about it, was EXTREMELY rude/argumentative/combative when asked several questions about payment by my elderly grandmother (she did not understand the process of taking her credit card info and he made no attempt to explain to her in a different way when she did not understand the first time). We attempted to defuse the situation but he would not allow us to speak and we finally had to tell him to leave the house. Horrible experience. read more

Bath Fitter completed the new tub surround in less than a say. It simply looks amazing and it's comforting to know that water will never get behind the surround again, like the previous one did! Thanks read more

Several people mention that Bathfitter is expensive. That may be true, but I couldn't be happier with the entire process and end result. A rep came to our home and showed us all of our options in a little over an hour one afternoon. The process of the installation was a day and a half because we also had a toilet and taps installed as well as a top piece to the shower, which not everyone gets. I was more than happy with the prompt and professional service and the beautiful end result. It was a very easy process and we didn't have to deal with contractors and installers being around fro days coming in and out. One day and you're done. There are lots of great options to make your bathroom like new. I highly recommend! read more

Yes the staff at Bathfitter are VERY friendly and do believe in their product. And it does seem to be a great product. However my issues were with the install or shall I say the ongoing install ! I had ordered a bathtub and wall insert to replace our old existing one. Well that was back in early October and it is now early November and I am still waiting for the end result. The first installer was very messy and didn't clean up edges of caulking, caulking in some places was all over the walls and again not cleaned up, the soap dispenser was unlevel. My order called for a curved curtain rod which they didn't have for the first install. After he installer was Finished at the end of the day, he wanted me to sign off on the Install Paperwork. As he was in a rush to leave at 5 o'clock he didn't have time for me to complete my inspection, I told him I couldn't complete their survey without first inspecting the work. He was not happy about this as he was in a hurry to leave but he did wait for me to complete the information. After completing the form with my unhappy remarks I then called and left a message with the local office. I had to reschedule a second time (again to take a day off work) to have a second installer return with the proper curtain rod and fix the mess the first installer made. This took place a week later. As a result of this, the caulking was cleaned up and he replaced the rod as well as put in a new trim to help with the corners of the first install. I thought I was set and ready to go. Called Bathfitter to advise it was ok to remit the last payment and please charge my credit card. That was my mistake ! As I let the shower sit and really let everything dry out (keep in mind, I have not used the shower for two weeks now) So two days after saying I was happy and my payment I went to turn on the shower and yes, the tap leaked ! It was not installed properly from the first visit ! And then noticed as I leaned over that the new trim work was all scratched and the nice finish did not have the nice new shine on it. So again back to the drawing board and I called them for the first time. The second installer who was in came back and fixed the leaking tap but could not fix the trim work that afternoon. (yes I had to take a few hours off of work so this could be done as well) Each one of my phone calls that I made to Bathfitter, I did request that the salesperson call me so I can talk to him about my dissatisfaction. And No he still has not called me. So now we are looking at the 4th visit out which was to take place at 5 p.m. this week. And unfortunately I was told by the installer that he was given the incorrect work order. This one stated that he was to fix a leaking faucet. Oh My ! So now we are booking late in November for him to come back again and replace by trim work. Yes I very exhausted with this whole process. And it is a VERY expensive product. Boy oh Boy I hope it is worth it. I am not pleased with their workmanship ! read more