National Church Residences is a Physical Therapy rehabilitation facility and rehabilitation center…read morethat focuses on patient's whole health and wellness. Rehabilitation therapists, nurses, aides, social workers, food service personnel and administers all work together to provide for patients well-being, physically, emotionally, cognitively and socially around the clock; seven days a week. The physical presence is cheery and well appointed. The antithesis of cool and sterile. The whole is compassionate, benevolent and unparalleled in skill and education. We have chosen this facility twice after a family member required care post surgery. The patient care is admirable and the results are unparalleled.

First, the physical therapy department was wonderful. They did an excellent job in preparing my…read moremother to go home. Unfortunately, the rest of our experience here was not very good. All meals are served in to-go containers. Every meal was cold and very unappetizing. The powdered cream would not melt in a cup of coffee. One night, she dropped her pencil. When I went to pick it up behind the night stand, I found her lipstick. It turned out that it was not hers. Leads me to believe the night stand had never been moved before she was admitted to that room. So apparently, cleaning is at a bear minimum. Another unfortunate event happened the night before she was to be discharged. She fell in her room, somewhere between 10:00 and 11:00 PM. She broke her hip, shoulder, and pelvic bone and had a huge gash on her leg. After spending the night with her in the emergency room and then moved to the ICU, my sister and I went to Heather Knoll to pack up her belongings. (We were scheduled to be there around 1:00 PM, because she was supposed to go home.) Her room had been emptied. The kind folks at Heather Knoll had already thrown all of her belongings into boxes and those boxes had been placed in storage. This happened within 16 hours of her fall. We had no idea where her glasses were and if everything she had at the facility was actually in those boxes. We had to unpack all them. And to top it off, they had taken her walker (even though it had her name on it) to their PT department. The worst part - not one staff member asked us how our mother was! This staff is as cold as they come! We would not recommend this place to anyone.

My father, unfortunately, had to become a resident there after a bad fall. His short-term memory…read morebecame a very bad problem from being put under anesthesia for his surgery before that he was completely independent had no other choice, but to make this his last home because the rising cost of nursing homes is outrageous unfortunately. He is under VA disability and they will pay for his care here but is really sad. Had issues with AIDS lack of communication. Some of the workers are very rude. They they emphasize on how they want for residence to feel like at home that is a big joke. The place is so outdated. The smell is horrible. They talk about the patients having dignity, you see patients in the hallways hanging halfway out of the wheelchair they never changed my father's clothes only on shower day which is two times a week which I think is horrible . I have everything labeled his room to make it convenient for AIDS, but doesn't seem to matter, he tries to do what he can by himself but his short-term memory. It's very difficult for him. At least once or twice a day there is a family member of the there , I change his sheets & do you extra cleanup. I do see them clean rooms, but I never smell any clean. Smell always smells like urine notice the mop the cleaning person was using was filthy dirty , it's very disappointing and heart, wrenching to see people live in that odor, especially when a big percentage of them. This is considered their last home my grandkids do not even like going there because of the odor it makes me very sad. Why can't these companies do better. I feel like the owners of these companies have no idea and I can say 100% they would not live in those conditions themselves. All they are worried about is what kind of money they are pocketing.

Families and residents were misled about unsafe water conditions in the building. Despite knowing…read morethe water was contaminated, the facility continued preparing and serving food using that water. This put medically vulnerable residents at serious risk and showed a complete disregard for transparency and safety.

Our dear friend was stricken with ALS therefore needing a a ventilator and was unable to live at…read morehome. After being in two other facilities, she found her home in Hudson Springs Nursing and Rehab. The care that she was given and the companionship and compassion shown to her was remarkable. Our friend communicated via a device on which she typed with her eyes. This was a lengthy procedure and yet the staff was patient, friendly, and respectful as they waited for her to finish the conversation. The administration worked with us to meet all her needs. Our requests and suggestions were respected and addressed. Unfortunately, our friend passed away. We were with her for the last days of her life as we supported her transition. The staff went way beyond the call of duty supporting us yet giving us the space we needed at this delicate time. Even after her passing, they still showed her the same respect while they prepared her for her last journey. The knowledge that she ended her life in a place surrounded by staff who considered themselves part of her family and friends is a comfort to us.

No visitors at the moment. Must call and arrange visits by talking to staff ahead of time and they…read moremust be healthcare providers/absolutely necessary visits. They require CoVid testing of the provider ahead of time. Much respect to Briarwood for keeping the safety of their residents as top priority!!!

My Grandma was admitted in August. Shortly after she was admitted, the facility was locked down due…read moreto positive Covid cases. We were notified on 9/17 that she had contracted Covid-19. My mom called several times wanting updates about her health, we received no call back. Between 9/17-9/23 my mom called 3x wanting an update and we never received a single call back. On 9/24, my mom was notified that my Grandma had passed away. We were NEVER notified that she was doing bad, never given a chance to say good-bye, my Grandma died alone in their facility. She went in on 8/9 for REHAB and now she is gone. Stay away from this place.

Never ever send your Loved one there. They lie about the care the receive and sent my dad out if…read morethere with esophagitis and aspiration pneumonia. Thanks to them it made him decline with his dementia! Stay far far away from there

The staff (most of them, especially the aides and nurses, and the therapy team) are amazing, nice,…read moreand kind. It's the management that's horrible..... They have been unfairly trying to throw me out for so long, finally this weekend they resorted to sending me to the hospital for a blood clot that was getting bigger and then call the social worker at the hospital and tell her not to bother sending me back. All because they refused to send the correct paperwork to my insurance. And this comes after one of the social workers threatens me with physical removal and gets about 2-inches from my face... And also they try to Stage a illegal home inspection at my Mom's house when it's clearly the duty of the therapists to do that and they have nothing to do with it..... I did nothing at all to deserve this treatment i was always nothing but nice and respectful to all the staff and the aides and whatnot and everybody got along with me.... So yeah if you wind up going here don't bother defending yourself because this is how you'll be treated if you do. Also beware that some of the aides here are abusive ( one of them left me nude in the bathroom and covered in excrement) and some of them will lie on your chart and say that you did more than you can actually do.... Thank you for listening. I also plan to forward this on to the health Department.

I am a court appointed guardian of a gentleman in Baths memory care unit. I received a call from…read morehis nurse three days ago. My ward was unresponsive and paramedics were called to administer Narcan. I requested details of the incident but received no return calls. I went into Bath yesterday to check on my wards condition and to ask questions. Again, no one knew anything about the incident. I've called and asked for the administrators name and I went in person to the front desk requesting the name but no one knows the administrator. Strange! I had the finance woman's email and I did email her to pass my email along to the proper department. Why doesn't Bath have Narcan on hand? I can buy it at the drug store. I've requested drug interactions in the past. Most residents are on numerous meds. I need to know what happened. Today still no response therefore I had to file a nursing home complaint with the State and I had to call the Ombudsman at Area on Aging. If someone had simply returned my calls I would not have had to report to these agencies to get answer's. Also I checked Medicare.gov. This home has a ONE star rating on Medicare. Gov. The 3.5 rating on their home site is made up of several employees giving them 5 stars. Not residents or their families. Please do your research before placing your loved one at any nursing home. My ward was already placed here when the court appointed me as his Guardian.

Great Care, Great People, Very good facility - wish they took Medicaid…read more My father, through the last 6 years of his life, had to be in assisted living/skilled facility. We only were at 5 places, but this was one of the two places he felt like he could call home. The people, from the administration, to the caregivers, to the skilled nurses treated him with respect, and care. Despite his decline while there in ability, due to MS, they rarely made him feel like a burden (except when occasionally dealing with turnover). Dad truly felt seen there and cared for... which was wonderful. I have nothing bad to say about he caregivers and the administration other than that they made the experience more affordable (charging 5k a month less than others!). They gave him dignity, in a time in his life where it was in short supply. This facility was the best facility for him, that he had ever had. Sadly, when he was out of money, like many he had to go onto Medicaid. They do not take medicaid, so we had to move on. However his care here was exceptional. This would be a 5 star review, except for their care the last 4 months that my mother for, who was staying with him, and the new nurse they hired said that she also needed to be charged for care and not rent, despite them charging 7,500 a month already. Unfortunately, Mom did have some issues, but after seeing a doctor for them, is doing better. Lesson learned tho, if you're going to stay with your spouse and live with them in the facility and pay rent - you better leave the facility a lot and take care of yourself well as to not be labeled a patient. I have to only deduct one star here though because, overall some of the best memories of the last years of my father's exceptional life, were here. Thank you.

From the owner: At Sunrise of Cuyahoga Falls, we take a holistic approach to senior care, where everything we do…read morehas our residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.