My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Absolutely love the staff. Their dedication even they have seen so much illness, and death happen…read morein through their lives as

I've had three generations of my family as residents here. I always was satisfied with the care…read morethey received while staying. It wasn't until recently when my son was admitted that I realized how good they were. He had been in another newer Nursing/Rehab center before coming here. He has been through (and won) cancer 4 times since 93, this is the third time in the past 4 months. This facility I find is on top of just about everything concerning his care. If there is a problem they bend over backwards to correct it asap. His other location not so much. I've had family in several of the other nursing homes in the Cuy. Falls, Stow, Kent areas, and feel this location is the one to go to.

Tammy in Admissions is wonderful. She has helped me way beyond her job description. I think the…read morestaff and residents are very nice. You are treated like a person with rights, meaning there is no hassle about leaving for a few hours. I did not expect to like this place but boy was I amazed. Thank You Tammy, for helping my son make the transition.

This facility is extremely disorganized regarding medication and pain relief. When my mother…read morearrived at this facility they told us that she could not keep any of her prescriptions in her room so they took all of them. When it was time to check out they did not return any of the prescription medicines to us. I did not realize until we got home. I went to set up my mothers medications that we were never given them. One of the main reasons I didn't realize was I was completely distracted by the fact that they were going to send her home with no pain medicine. The day before she was supposed to get out I asked The nurse about pain relief and would they be sending her home with it or did I need to get it from the local pharmacy and would they be calling it in to the pharmacy. I was assured that they would be calling it into the pharmacy. She was sent home on a Saturday. No one had called the prescription into the pharmacy and they had no intentions of giving us the pain medicine to go home with. They only told me to call her doctor and see if they can call in a prescription. Her doctor is closed on Saturday and Sunday. It took us an extra hour of talking to a lot of different people to be able to take home the pain medicine that they had there at the facility. Now I had to call the facility about getting her prescription medications back because they failed to return those to us. I had to go out of my way back to the facility to pick them up. The following morning my mom said she needed a particular over-the-counter medication and it wasn't in the bag. I had purchased this medication brand new while she was in there. I handed it to a nurse instead of leaving it in my mothers room and asked her if she could give her one when she got out of physical therapy. I was told she would be given one. When I visited the next day my mother said she had never been given one but luckily didn't need it anymore. I had to make a third trip back to get this medication that still was never opened brand new (photo attached) with her name on it. Even though my mother is 95 her mind is crystal clear. She can remember very well. She said one evening they completely forgot to give her her medications. One of those medications includes her blood pressure medicine which is very important. The people keeping track of these medications are not keeping very good track at all. There were many times when my mother who could not get out of bed herself had to wait more than a half an hour after requesting help to the bathroom. When you're 95 1/2 years old it's difficult to wait more than a half an hour after you've requested help to get to the bathroom. As far as the rehab at this facility it's five star. The rehab is amazing here. The people that run the rehab are fantastic. I can't say enough good things about the rehab at this facility. They are wonderful at helping people get back on their feet. But the rest of this facility is one star.

I worked here as an aid , theirs a nurse named Deb , biggest freak I've ever met , she thinks she's…read moreabove the aids who work their and treats people terrible , this lady came into someone's home / room screaming at me to get someone in the shower , mind you she was never my nurse she just thinks she can yell at people , absolutely a miserable person . this is a person who does not belong in the medical field who has a SUPERVISOR position in this building LOL , her little partner in crime John is no better , all finger pointers , good for nothing but passing the meds. absolutely awful place for workers / people , let alone the whole place was a complete joke . glad they payed for my STNA though , about the only thing they were good for , and I know someone their will read this , my name hasn't changed , any problems with what I said , be sure to reach out !! worked the aids to death on day shift while night shift did nothing but got payed more . feel bad to whoever works here as staff , truly an unlucky place to be unless ur night shift. u get to do nothing and get away with it !!

The Administration at Maplewood at Cuyahoga Falls is very professional and organized, very quick to…read morefollow - up!

Our dad moved into Maplewood nearly one year ago. After adjusting to his new environment, Dad is…read morethriving and us kids couldn't be happier or more at peace. After living alone for 10 years since mom's passing, Dad has found a new home away from home. The staff truly cares about him and his well-being. He is more ambulatory and more safe with the umbrella of 24/7 assist available if needed. The communication with family regarding special events, changes to diet, or other important notifications is exceptional. The directors are highly competent and accessible. And I hope everyone at Maplewood of CF reads this because there are no words to thank them enough for what they do on a daily basis for our dad and the other fortunate residents there. But I'll try....thank you