Lousiest customer service I have ever experienced One could…read morethink that a transfer of a warranty to a new home owner via email cannot be simpler. As it turns out, The Carpet Trade Centre seem to have no clue about their responsibilities as per the instructions on the manufacturer's warranty certificate, and, they exhibit the rudest customer non-service attitude. Here is a sample of their idea of excellent customer service: My Request: (...)Hello Please kindly transfer the warranty to me WEF today. I am the new house owner for the below address (...) To be clear - Karndean state the only contact for their warranty is The Carpet Trade Centre who fitted the flooring in the house I just bought. (...) I must say Sylwia I find your emails to be exceptionally rude. Your warranty is with Karndean and not ourselves, we guarantee the fitting of the product for 12 months. as previously stated we simply pass on the information to Karndean and they send out the warranties directly to you via email, I'm not sure why this is so difficult to understand. (...) (...) Hopefully this can be sorted ASAP so we no longer have any future dealings with yourself. (...) Should anyone require the entire email trail, I am more than happy to share it just so that no one thinks I have taken the above out of context. Regards Sylwia

I have been using Dave's services for many years…read more Nothing is too much trouble, they always over deliver. I would highly reccommend the Carpet Trade Centre, if you are looking for good service and reasonable prices...

After carefully choosing a premium carpet for our home, my wife and I visited the shop together in…read morethe first week in December to confirm that we wanted to purchase, we were told Grosvenor could fit on the 4th Jan. Alex arranged to come out and measure up and said he would provide us with the plan. On that visit we confirmed again that we wanted to go ahead and to fit as soon as possible. I then had to chase him for pricing and after eventually receiving it via a text message (rather than a proper quote) I again confirmed that we wanted to go ahead. We did not receive the plan. A week later I chased again as I hadn't had any communication from Grosvenor on the purchase or a fitting date, Alex confirmed by text message that they could fit on the 12th Jan. No other communication was received so on the 10th Jan I went into the shop to confirm they would be fitting. They had done nothing and would not be fitting as the carpet had not even been ordered. Alex implied that this was my fault as I had not paid - I had not received any request for payment, one would assume that Grosvenor would request payment at the time they wanted to be paid, not just sit back and wait for the customer to tell them how to conduct their business! Alex failed to apologise or take any responsibility for this failure, he just continued to suggest that somehow this was MY fault. A supplier cannot fail to request payment or communicate with the customer and then suggest that it's the customer's fault - this is an appalling way to conduct themselves. Had he accepted responsibility and apologised for clearly failing to request payment from me and order our carpet, I would have been far more understanding but implying that it's my fault has made me take my custom elsewhere. Very disappointing conduct.

From the owner: We can offer residential customers a wonderful range of flooring, including carpets, vinyl, wood,…read morelaminates, rugs and vinyl tiles. We also have the expertise to assist and advise in all aspects of the commercial flooring industry.

My carpet is as clean as a medical instrument! My silly little doggies get my carpet grubby but…read morethis place gets my carpets squeaky clean! I've never seen my humble carpets so clean and the smell is fantastic!

I can never be thankful enough to your carpet cleaning…read morecompany in Basingstoke. I'm a full-time employee at a nearby restaurant and a part-time worker at our public library in Basingstoke. With this hectic daily schedule, I usually have no time to clean my house. With your cleaning team, I can already expect regular cleaning at home.