You usually can't go wrong with getting ice cream here at Baskin - Robbins. The staff is usually pretty friendly & they seem to give good helping size of ice cream. I got my usual mint chocolate chip shake & it was delicious as always. I would have given 5 stars, but once inside the ice cream store, it was pretty dirty. read more

Baskin-Robbins - Small Mint Chocolate Chip Shake - Ice Cream & Frozen Yogurt Near Me - Woodland, California

First let's start off that it was HOT in there! You would expect it cold to say the least. The service was HORRIBLE! No wonder they only have a couple stars. My husband ordered a banana royal, basically a sundae with slices of banana. They literally have a picture.! The banana was chopped in pretty much 3 big pieces, no whip no Nuts no cherry. All clearly in the picture. When I asked she said "well if he wants it" GIRL did you even ask? Why are we telling you how to build something on the menu. Maybe they need more training but she was rude and clearly didn't want to be there. This isn't the first time we've came and had similar experiences. Safe to say we'd rather drive across town for ice cream else where. read more

What a cute spot!!! Their flavor of the month was Grahammy & it was sooooo good!!! The person who helped us really hooked up w/ our ice cream treats, laughed w/ us, & was super friendly!!! I highly recommend this great spot!!! read more

I got a tummy ache from the gummy worm flavor. This really upset me because the flavor sounded good but it really pissed me off because of the outrageous prices and it ended with me on the toilet for 3 hours. :( read more

A white male entertained us and was a comedian. He was enthusiastic, Beautiful, ice cream was cold and amazing. Very Good, Very powerful.

I walked in and they just stared at me no words i didn't know where to order bc one of the employees looked at me so i asked and she eyed her coworker and coworker said nothing despite both staring at me read more

I needed another cake for a celebration and was helped over the phone - I didn't catch her name but very polite, patient, soo helpful. Customer service 11/10. read more

I went in with my friends trying to enjoy a night with some ice cream and as we entered at 9pm we were rudely told by the employees that they were closed...but they don't close till 10pm. Their open sign was still on and the door was open as well. We just left after that. Not Okay! read more

Love the ice cream but the service has been horrible lately. Tonight we went in and luckily they had ice cream out. Often times before closing there is a Very limited selection. Not sure if there has been a shortage or if the employees just don't want to open up a container. Tonight however the female employee was beyond rude. She rolled her eyes at me after I placed my order. I guess she was annoyed that we were there 1/2 hour before closing time. Whatever the reason the customer service here is awful. read more

Sweet tooth strikes again. I always remember when the 31st of the month approaches and try my best to avail of the $1.50 ice cream scoops. This location is most convenient to work. $1.50 a scoop gets you an adult sized regular scoop in a cup or cone (cake, sugar, waffle same price no upcharge!). Sample whatever flavor you want to try, there's always a flavor of the month. If you want the scoops in a cup you can even take to go with lids and spoons. This is all from personal experience. Not sure if there is a limit to how many scoops you can order, but to find out would be too tempting. The prepacked quarts are also 2 for $10 on the 31st as well. Here's looking at you, Jamoca Almond Fudge. Parking situation is super tight. read more

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Service is bad, hit or miss sometimes you will get a full banana royale sometimes it will only be some banana with your ice cream. read more

Baskin-Robbins - Not recommended, no toppings at all. And got charged almost $10 bucks for this - Ice Cream & Frozen Yogurt Near Me - Woodland, California

Just came from there for a strawberry sundae & no strawberry ice cream no vanilla just what was available on sight which was about 6 maybe 7 flavors! 31 flavors ugh!! Very disappointed! read more

Horrible customer service!!! After I placed an order for a cake and paid I was told they were out of paper for a receipt , I asked how I was supposed to prove I paid for it and pick it up in a few days and they didn't know. I took a picture of the cake order and hopefully that works. I would have canceled my order but they're manager is out for the next week... store is being run by incompetent employees for sure. Will not be back. read more

First off its located in like the world's smallest parking lot, I mean I'm probably over exaggerating a bit, but if you've ever been there you know the parking lot gets kind of crazy. But that could also be my anxiety talking, Lol! The place itself, pretty small as well, but they have outside seating so that's cool. The place was full when we got there but the service was uber fast and we were in and out in 5 minutes. The ice cream was amazeballs, because I mean it's ice cream & there's really nothing to complain about?! I got double scoop mint and chip because I truly enjoy the finer things in life! It was all around a pretty enjoyable experience. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Woodland, California

This has been my go to for quite some time now,Baskin robins probably has the best most consistent milkshakes around.My go to is normally a strawberry milkshake but today for some reason I went with a mint chip and it was delicious!Easy pull in and out parking lot that is shared with the donut shop,staff are friendly and helpful every time I go here. read more

Baskin-Robbins - Mint Chocolate Chip shake - Ice Cream & Frozen Yogurt Near Me - Woodland, California

I was given half melted ice cream that came from the back when there was a tub in front of me. I asked about it and was told it was just melted. I got a new one and both times the serving sizes were very different. I got two scoops and the one on top was less than half the size of the other. Employees were not friendly read more

I would rate this ice cream shop 1 star but one employee made it higher. Evan had amazing costumer service and treated me respect. He knew how to control the rush and get everyone what they wanted. What brings the score down is a young man named Hayden or Herron. He made comments and jokes about me ordering vanilla ice cream and heard him making inappropriate jokes about the Indian Community. He treated me terribly and it honestly made me feel really bad about myself. He made me feel as if he would prefer if I took it to go because he didn't want to look at me. Please fix this for future customers. read more

I think for this store it really depends on what day and time you come here. On previous visits the store has been nice and clean. This past visit I don't know what happened. I came on Wednesday around 4:50pm. When I entered the store there were only three people in the store with one of them ordering a blended drink. The floor was disgusting, like someone has spilled ice cream or a liquid and the staff forgot to clean it up. After ringing up the couple in front of me the male employee didn't wash his hands. I got an ice cream cone. Instead of getting a tissue to pick up the cone he used his bare hands to get the cone. So basically with his bare hands he touched the inside of the cone and the outer shell. At other baskin robbins locations the cones are usually face down. I'm not trying to put the employee down or anything but I don't know where his hands have been. read more

Baskin-Robbins - Dirty floors - Ice Cream & Frozen Yogurt Near Me - Woodland, California

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At times this Baskin-Robbins has suffered from insufficient staffing, slow and disinterested service, and lack of attention to the tables and floor, which were a mess. I am happy to report that my last two visits were great. Both were on very slow nights. The service was good and the restaurant was clean. read more

Cute, clean store with ample outside seating that is nicely surrounded by bushes which add ambiance. The ice cream is, as always and forever has been, yummy, cool and refreshing. The staff is really nice too. Ample sizes. read more

Baskin-Robbins - Banana Royal. Had to take a bite before photo. Too yummy to wait! - Ice Cream & Frozen Yogurt Near Me - Woodland, California

I have loved Baskin Robbins for my entire life. It's delicious ice cream and as a lifelong resident of Woodland, I've been to this location too many times to count. But I feel the need to make a review in hopes that management will read this and consider taking corrective actions to address the following issues. First off, the shop is filthy inside. It doesn't look like it's had a serious cleaning in years. it's downright disgusting. Please invest in some serious cleaning and make it respectable again. Also, during high volume times, such as a Friday night, please staff more than two people. You have people lined up all the way out the door to the store next door. People are getting frustrated and impatient. We just witnessed a verbal altercation between a customer waiting in line and a door dash vendor, one that thinks they can cut in line and pick up their order. These staff are doing their best but they're overwhelmed. Management, do your job and fix these issues before you jeopardize the health and safety of your staff and customers! read more

I actually had a great experience here. The employees were super nice and everything was clean and pretty in order. It wasn't busy so that might be why. But overall super yum and chill (pun intended) experience read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Woodland, California

Had a chance to visit this old stomping ground of mine just recently. Had a great experience and all of the employees were so friendly and accommodating. And the ice cream is still as yummy as I remember it from 40 years ago. Also, glad to see that the masking and social distancing guidelines are being enforced. None of us like it but it is for the greater good and its a small price to pay so that businesses can continue to operate. We all need to remember too, it's not these young employees making the rules. They are just trying to do their job as they are told. Enjoy! read more

Seriously?? 1 worker on a Saturday night?!!! Line to the door, people walking out, perfect way to loose customers. People don't want to wait especially when u have 1 slow worker who doesn't even look like she wants to be here. Ridiculous! read more

I usually don't write a review but I was super disappointed with Baskin-Robbin in woodland over the weekend. I ordered a cake for my sons birthday ordered it like two weeks in advance to make sure to give them enough notice. I showed up to pick up cake and they had forgotten to make my sons birthday cake. I asked what had happened and girl that helped helped said is just not made. Don't know what to tell you. Then they refuse yo give me a refund went back for my refund on Sunday and again I was told manager wasn't there and had to go back again. Finally got my money back till Tuesday and didn't even get an apology about them not doing my cake. My son was so upset since we had ordered a special cake. So dissatisfied and disappointed with them. Horrible customer service. read more

Baskin-Robbins World-Famous Oreo Ice Cream Cake There is nothing more synonymous to a wondrous celebration than one which includes Baskin-Robbins world-famous OREO ice cream cake. Children, adolescents and adults of all ages jump for joy, scream in excitement, and fight for the last piece in an epic battle to the death... colosseum-style! From it's well decorated toppings with the BR signature whip cream/frosting and oreos, its inner-top layer of OREO ice cream to its bottom layer of pound cake, there is absolutely no better pairing in the history of mankind (even more so than the Big Bang, 7 days of creation by God or even Marc Jacobs by Marc Jacobs). Slice the cake in any fashion and portion you will, yet the calories consumed need not be counted for this treat breaks down the steel mental, physical and emotional barriers of the most health conscious, rendering any diet futile in its wake. Forget the insulin you'll need and bring forth the rock-star within. Once you've finished your first piece, what's stopping you for more? Kick it to overdrive with seconds and thirds! The life of the party is YOU! It's YOUR birthday... even though it's not. That's how great this cake is. read more

The only reason I still go here is because it's the only ice cream shop in town. The employees are always super rude no matter what time of the day it is or how busy/lonely it is. For sure driving the extra miles to Davis next time. read more

Long lines, Rude employees, and you have to police your place in line. Not worth the hassle. Place is always filthy and never any employees cleaning up. Tables outside are as old as the building and nasty. How about a power washing once in a while. Basically ran by children. There are much better places in town to grab a treat. Truth hurts. read more

My sister went to get baskin robins a couple weeks ago. She found a hair in her ice cream. She didn't think anything about it today she got ice cream again and found ANOTHER HAIR. Very poor hygiene management. read more

Terrible customer service. I walked in with a family members, one eight years old and the other with a medical condition that has a face mask waiver. The BR employees kept shout for them to put on a mask over and over. I tried to explain but they wouldnt listen. They just kept pointing and shouting to get out. I told thdm to wait outside and I would order so I did. When the order was ready i just couldnt let their rudeness go so I said "nevermind" and waled out. Then they staryed to angrily loudly shout "have a nice day!" A couple of times. read more

Just horrible with a Side of rude and no sense of urgency. Went in at 5:10pm on sat January 22nd for three scoops and left empty handed. I was waiting in line for 10 minutes or so which is ok because they were busy. It only became an issue when someone walked up to the register and got service cutting infornt of everyone who was waiting not being a child in a woman's body. So that happens and as I go up to the counter to order two of the three employees are having a normal water cooler conversation not helping and guest and the place was full. Not to mention ignoring me , they could of said we will be right with you , or waived , or smiled and at least let me know that you are aware that I'm waiting to be served . Nope I just got ignored and then told get out of the way by the one employee actually working . Which was fair she was getting pulled in 10 different directions while her associates chatted calmly hiding from customers. Still not sure who was going to help me I left , just wasting 30 minutes to be treated like an inconvenience. read more

Was denied service because of my religion, in the midst of filing a lawsuit against them. Do not recommend.

The service is good for the most part and sometimes they have deals. My favorite thing to get is the clown cones. Even though they're extremely difficult to eat I just like looking at them. There is only two tables to eat at inside but they have a little outside area. When parking here park at the place next door. The little parking lot they have is horrible to get out of and anytime you park there you risk getting hit or hitting someone else. It is worth walking the extra ten steps to just park next door. read more

Literally been calling 3 days in a row andd there out of polar pizzas. Its starting to get hot out and the polar pizzas r really handy for the kids. I hate that i have to go all the wAy to davis to get it. Smh. read more

I ordered through DoorDash and without calling or letting me know in any way they refunded 2 of 3 sundaes and only gave the driver half the order. I don't know the exact policy but I would hope that a small local business would have respect enough to fulfill a $30 dollar order instead of only getting half that because they just didn't reach out and request substitutions from me. read more

I loved Baskin Robbins growing up but now as an adult it feels really over priced, not that great tasting, and high in overage so it's on the airy side rather than dense and creamy. There's literally close to no other ice cream shops anymore though so most options are just the grocery store for better options. Even the grocery store options though are increasing their overage rates to save money. Maybe I'll have to learn to make my own ice cream. read more

I love dollar scoop nights, the staff at this location are wonderful always so cheerful and very helpful. Kudos to all read more

October 28 2017 I have attempted on 4 separate occasions to get a warm brownie sundae. The first time I came the high schoolers said they were out of brownies and cookies. The next week I stopped by they said that the manager quit 2 weeks earlier and 2 scoopers quit. The owner hasn't been to the store but the owner they were out of items. The following week I tried again to get a brownie sundae. The scoopers said they told the owner they needed brownies and also showed him 4 broken ice cream scoopers. Tonight I went by again no brownies ice cream cakes and pies minimal. The scooper said she told the owner of the problems. No new manager and the owner still hasn't appeared at the store. And hasn't ordered any supplies. Maybe the owner is going broke or just doesn't care about his customer's. I have walked out with no purchases 4 times. Maybe the Health Dept needs to show up and inspect the store. Hey there owner maybe you will show up then! read more

My 78 yr old mother took our 5 and 7 yr olds out for a treat today for one scoop of ice cream. 7 yr old orders two scoops, grandma says "No, I said one scoop". BR employee listens to kid instead of the adult paying for the ice cream. Grandma let it go due to perceived language barrier and because its her last day in town. I would not have been as nice! Your lucky you got grandma because I dont tolerate that type of disrespect! What say you Shawn? Do what the kid says or what the adult paying says? read more

I came here with a couple of friends, and it was a good experience. It was clean and the service was quick. I really like their cookies & cream and strawberry ice cream! This is my favorite place to get those flavors. Not too much seating inside, but its enough if the place isnt too busy. Also, it has outside seating too. read more