On 10-26-20 I purchased a milkshake only to discover that my receipt indicated the price I paid was 20 cents more than the price posted on their overhead wall menu. When I asked the employee, who later referred me to her manager, they responded that the owner has increased the prices in the cash register but had not updated the menu board. They then refused to refund me the difference between the two prices but said they would update the overhead menu board and correct the misrepresentation.
On 11-12-20 I returned and purchased the same item again. And once again my receipt (shown below) indicated a 20 cents discrepancy from what was posted (see below). The counter employee again brought out her manager, a different woman, who claimed she was not aware of the variance but did offer to refund my 20 cents.
The first time I chalked it up to be negligence, the second time there was no excuse, just fraud. Last time I will ever step foot into that franchise. Obviously, it isn't the 20 cents but rather the principal of knowingly defrauding the public and caring less if they get caught. read more