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Baskin-Robbins

2.8 (69 reviews)
Open 11:00 am - 10:00 pm

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Regular Rocky Road ice cream

My friend went to Baskin-Robbins to pick up my Rocky road ice cream scoop in a size regular. But when I received my ice cream, it looked like a kid size, nowhere near a regular size. I also wasn't given a lid or a spoon to eat the ice cream. My friend also stated that when she walked in no one was in the front to help her . Baskin-Robbins needs to fix their staff and serving sizes. I am extremely disappointed in the customer service and how I did NOT get what I paid for. DO BETTER!!!

Some tubs are almost empty
Laura A.

This Baskin-Robbins is located in North Las Vegas across from the older Smith's in North Las Vegas. To us it seems like an average Baskin-Robbins. Some of the ice cream selections were almost empty and some were unmarked without labels. They also offered samples here. The help seemed reasonable helpful and the tables seemed reasonably clean.

This is what my ice cream came in

My chocolate ice cream craving did not get satisfied tonight. My daughter went to Baskin Robbins to get me chocolate ice cream, my absolute favorite. They did not have any, my daughter called to see what I wanted as a replacement, I said chocolate chip cookie dough. The people that work there were extremely nice but that did not make up for the ice cream & supplies that they did not have. They didn't have basic chocolate ice cream, they didn't have cups or lids to put the ice cream in. The manager only orders supplies on Wednesday, today is Monday. I will never get anything from that Baskin Robbins again, the manager doesn't have to deal with the customers frustration.

Ali K.

I ordered an ice cream sandwhich Oreo birthday cake this past week for my sons birthday. A $50 cake. When they handed it to me the handwriting was terrible, the cookie in the very front was cracked and broken. The rest of the cookies look sloppy with ice cream everywhere. My cake was also not ready multiple hours after I scheduled it to be. I walked in and they were actively working on it. They also lied to my face, when I said well my cake isn't even ready "oh well we don't put the name on it until the customer is here to pick up". Sure, believable enough except they hadn't asked me what I was even there for as they were working on it. The girl behind the counter was so nasty towards me when I just wanted her to fix what was broken. She also refused to give me her name. I was in the store for over 40 mins trying to reach a resolution. She eventually replaced the cookie on top but smeared whipped cream and other bits of the cake everywhere. I also asked to speak to a manager and was told I'd receive a call back. It's been 4 days, and nothing. Additionally the flavor of the ice cream should have been cookies and cream and it ended up being mocha. So the entire cake was wrong. Definitley won't be back.

Pathetic sized scoops for what you pay for.
Amber H.

When they charge over $8 for a 2 scoop Sunday, they shouldn't be skimpy on the scoops. I've never been to a Baskin Robbins that did such small scoops for their Sundays. It's laughable. Definitely won't be going back to this location.

a hand holding a bowl of ice cream
Melissa L.

Since I was young Baskin Robbins has always been my favorite ice cream. I am absolutely shocked at what we received today. I ordered 2 scoops. The two scoops were hardly one combined. The girl who scooped them seemed like she didn't want to be there. I was craving chocolate chip cookie dough but all I got was essentially one tablespoon of vanilla ice cream with one ball of dough. The ice cream is all icy like it's old and freezer burnt. I have never had anyone at a Baskin Robbins serve me such poor scoops of ice cream! For the price there should be WAY more! We also ordered a milkshake. That was a waste of 6 dollars. Not even close to a milkshake more like a milk float. I have a feeling there was a tablespoon of ice cream to 2 cups of milk in it. It was HORRIBLE! I understand scooping ice cream for hours on end probably gets tiring but if you know you didn't scoop it completely you shouldn't charge the full cost.

Store Front
Mela M.

Visited today and received outstanding service again from the same individual. This time I got her name. Thank you Anaya!! Every time I've visited she has had the most amazing attitude and is so incredibly helpful.

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4 months ago

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29 days ago

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3 years ago

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1 year ago

They had no waffle cones or bowls. Very disappointing! It's on the menus. They were very nice about it. But we left anyway.

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4 years ago

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2 years ago

When I order thru Uber eats it don't have the different type of Ice cream flavor so I call n call to adjust n no answer?!!!!

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2 years ago

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7 years ago

Staff is friendly and how can you go wrong with ice cream also check out their awesome ice cream cakes

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9 years ago

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Ask the Community - Baskin-Robbins

Review Highlights - Baskin-Robbins

The service here was beyond amazing and especially from the young lady with the brown hair and glasses.

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CJ’s Italian Ice & Custard - Mangonada

CJ’s Italian Ice & Custard

4.2(80 reviews)
2.2 mi
$$

So, we aren't really big on Italian ice and custard in general. The shop is cute, and nicely…read moredecorated. Very Vegas and very full of life! The staff, not as friendly though and very slow service! They had three people working and it took forever for our orders. I get we ordered a lot, and timing when we had a lot of people come in after us, but the fact that some customers actually got wrung up and their ice creams first shouldn't have happened. The ice creams are okay, good for what it was! Was it worth the prices , heck no! Would I come here again, probably not. Unless consensus was....

I usually find dessert spots for my family so I can just try a couple bites, but this one really…read moreexceeded expectations and I ended up enjoying a fair share this time. We got a fruity pebbles concrete, although we forgot to "fill the hole". I loved that the fruity pebbles stayed crunchy and actually seemed flavorful and fresh. With only chocolate and vanilla custard, it's the toppings and fillings that make them abundant with options, but it seems like you could try something different every day and more custard options would just be unnecessary. Employees are patient and helpful with choosing options that work and giving recommendations to meet each persons preferences. Perfect for the hot summer days here!

Photos
CJ’s Italian Ice & Custard - Small Gelati - Strawberry with Vanilla Custard

Small Gelati - Strawberry with Vanilla Custard

CJ’s Italian Ice & Custard - Small gelati - chocolate custard, chocolate ice

Small gelati - chocolate custard, chocolate ice

CJ’s Italian Ice & Custard - Inside

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Inside

Baskin-Robbins - icecream - Updated May 2026

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