My friend and I came here today and both got double scoop Sundays I got the chocolate and also the mint chip Sunday with chocolate fudge And my friend got two scoops of strawberry cheesecake ice cream Very flavor full Employees are really nice. We are our Sundays in the ice cream shop Pleanty if parking as it's in a shopping center read more

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Stopped by the Baskin Robbins on 41st Ave in Capitola with my mom on Friday June 21. She ordered her usual Jamoca Almond Fudge and I went with Mint Chocolate Chip in a dipped cone. The shop had a relaxed, clean atmosphere with plenty of seating. What stood out most was the young woman working that afternoon. She was genuinely kind, attentive, and made the whole visit feel more personal with her great customer service. They also had a refrigerated case stocked with cakes and other frozen treats, plus a ton of topping options if you want to customize your ice cream. It's a great spot to cool off and enjoy something sweet, and I'd absolutely recommend it to anyone passing through the area. read more

I was at the IHOP next door and made a stop here to pick up waffle bowls. Just waffle bowls, not the ice cream...don't ask. Anyway, the gentleman who worked here with the tats insisted on not charging me for it despite my insistence. It really surprised me. How often does that happen! read more

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Ice cream is ok. Good during summer. The service was good. The flavors are ample. Ice cream cake decor was ok too.

The ice cream was amazing and the service was even better. The manager was very friendly and extremely helpful. Will definitely be coming back! read more

Save your money! a young man dark hair helped us out an hour before closing time, he was very rude, customer service was horrible. I could tell he was annoyed by us showing up, he didn't even ask us what we wanted he just stared at us waiting for us to talk with an annoyed face. Not only that but I asked for a oreo milkshake and he said "we aren't serving milkshakes" when the bananas and necessities were behind him. I'm sure it was just laziness since he seemed like he was already cleaning to close an hour before closing time. Definitely the last time I come here. He shouldn't be working closing shifts if he can't deal with last minute customers. Above that he had inappropriate music playing in the background saying multiple curse words and racial slang. read more

I ordered a cake online almost and picked up today. When I got there they didn't have my cake they didn't realized I even made an online order.. so I had to c compromise on everything I wanted on the cake pretty much.. n they only offered a two dollar discount that doesn't even cover the gas now a days. Never again will I order from them! Very disappointed read more

Cake was dry, disappointing horrible! I would rather poke my eye out with a shark fork, then buy this product again!

Tried and true. Always a classic since I was a child. The gold ribbon is my go to followed by zaza

What I am stoked about this store is the prices, the pre-packed ice cream selection and the variety of ice cream cakes!!!! The Baskin Robbins ice cream cakes beat any other ice cream cake in town. Service has improved over the past few months and it has a great atmosphere. If you have not visited in awhile or had a negative experience, give it another try. read more

Hello! Just wanted to pop in here and let anyone who's been reading the reviews know that the man whom a lot of people have recalled their negative experience with, Eric, is no longer working here. You don't need to worry about encountering him :) read more

The capitola calif store is not worth going into. The man making ice cream cakes did not wear mask. When a customer who was getting an ice cream cake reminded him to wear a mask he put one on angerly but didn't cover his nose. The customer reminded him to cover his nose and he replied"what does it matter it's not your cake." The customer began to tear up and the man said "boo hoo." At that point the customer left the store and an employee came out and supported her saying the man was an A-hole.... It's sad, I've been a customer at that store for over thirty years. When the reverend owned it it was a community supporter. I will not step foot in the store again... read more

This was my 2nd encounter with this man, who seems to be the manager of the 41st Avenue, Capitola store. Last year he called me at the last minute about a screen print cake that I had ordered days before, to say that he couldn't do it, as he didn't have the printing paper. I called the Watsonville store, who had the paper and was surprised he didn't. It was too late for them to accommodate my cake order. He said he would refund my payment, which he did not. When I called him days later regarding this, he said "stop by and I'll pay you." I did and he gave me cash from the till, so I assumed that he was the manager. This time I ordered a screen print cake 3 days ahead and sent the photo via the internet. When I called @ 11:00am to see when it would be ready, the gal said she would have to call "him" to come in and get the cakes done. She couldn't tell me when, as she had to get him into the store first, but guessed a couple of hours. I stopped by a couple of hours later and the same man from my previous experience, was in a discussion about 2 other cakes with an angry customer there to pick them up for a party that day. He was quickly writing on the side of the cakes and said "there you go." She left abruptly with the cakes as he was talking. He said to me, "I can do it next. I have the cake, I just need to put the picture on it". Again I said we'd be back in awhile. I came back an hour later to find him racing back and forth between the work area and back room. He said, "did you bring a picture?" I reminded him that it was in the computer order. He said, "Well I can't get the computer to load! Here, you can stand here and watch it." He brought out his laptop. I responded by saying his computer wasn't my problem and I just wanted my cake. I reminded him that this happened to me last year. He said, "I remember and I'm not going to have you stand here angry. You can take the cake without the picture, or I'll give you your money back!" Then he opened the register, and tossed some $$ at me. I said that I had paid more than that. He reached in, grabbed more cash, threw it across the counter and said, "Don't ever come back again." BTW, he was not wearing a mask! Now that's customer service at it's best from an unstable individual. His behavior was far worse this time than the previous episode. Baskin Robbins....if you value your business, it's time to step in and take a look at what's happening around you. read more

I felt compelled to write a review about the completely AWFUL experience I had this past Sunday with the man who owns the Capitola store. Then I saw the post from Roxie M. from the same day with a nearly identical experience. Validating to say the least. I came in a week early to order two cakes for my kids 4th birthday party the following Sunday. We had a pleasant experience, he thanked me for being patient, promised amazing cakes, and gave my kids a free scoop. I paid for the cakes that day in hopes to make things easy the day of-- boy was that a mistake! Two days before the party, my son became very ill. Toying with the idea of cancelling the party, I called the store midday to find out what the cancellation policy was. I spoke with a woman, explained the situation, and she said the owner would call me back. He called me back in the evening and said he would have to make the cakes the next morning (Sat.) for Sunday, so he needed to know by the morning. So I told him, then let's just do it- since you need to know by the morning. Day of the party, I take my kids to pick up the cakes. I ordered them to be ready by 12 for a 2:30 party so there would be ample breathing room. I get to the store and the poor woman who worked there looked confused when I asked about cakes saying- "uh, none of the cakes for today are ready, but I can call him to come down and make them?". I explained that my party was starting in 45 mins. and I could not just wait at the store with my kids and needed to go set up. I arranged for a friend to grab them for me and took off. 30 mins. later, this man calls me, I have trouble hearing him and while saying "hello??", he yells "if you're gonna pull an attitude with me, we just can just cancel your order and I'll give you your money back!!". WHOA. We went on to have the most ridiculous exchange where he claims I said I was cancelling and never called back- I explained that this was NOT at all what happened and described our actual conversation. After a bit he gets even more upset and says "you can have your money back good bye!", and HANGS UP on me. I call back and say- dude, this is my kids' 4th birthday, can you try to be more reasonable? He agrees to make the cakes, and hangs up. Shortly after, my friend arrives to pick them up. And like Roxie explained in her post, he was running around the store like a chicken with his head cut off, and was PISSED that my friend was there early. He proceeds to be super rude to her like any of this is her fault. Also... one more important detail- we were told that the "cakes were made, but just needed to be decorated"- so clearly he knew to assemble the cakes- how does that support the idea he didn't think I wanted them??? Weak sauce. Look, I don't care what the issue is- if we had a miscommunication, so be it- if you got overwhelmed and just didn't make the order when you should have, fine- but why would a business owner ever think it's Ok to scream at, belittle, and hang up on a customer when THEY got it wrong? Just sheer embarrassment? Goodness, just fix the darn thing and let's move on! Fast forward, we get the cakes. They were not designed the way we ordered them, just cheap screen prints that I probably could have bought and done myself, and crappy illegible writing. But we got them, they tasted good, and while I was honestly inclined to stop payment on my card, I decided whatever, we had a good time, we had cake- forget it. Move on. But I felt compelled to write this review because this was the most unpleasant experience I have ever had with a business owner- especially in Santa Cruz where I was born and raised, and find folks to be generally pretty chill. Do NOT patron this person at this location. There are other franchise locations in the area who will likely provide a much less Dr. Jekyll and Mr. Hyde experience for you. read more

Do not order a cake from here. I couldn't believe the drastic difference in what was ordered and what I received. It is not even comparable at any level. Nobody offered to compensate for the clearly different cake. The guy working just said "yea sometimes they are different because we don't have all the materials in the store". Different?! Dude this isn't the cake I ordered AT ALL. I even paid extra for the figures and never got them as they just did a crappy print off of moana. It was incredible honestly. Will never order from here again. read more

Baskin-Robbins - The H and Y in happy birthday are partially cut off. Wasn't even frosted well so you can see bits of cake coming through. - Ice Cream & Frozen Yogurt Near Me - Capitola, California

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I have been to this BR location a half dozen times over the last six months and every time is excellent. The guy running the counter, Eric, is exceptionally friendly, knowledgeable, and enthusiastic about running a great little shop. He always remembers my friend and me, including our favorite flavors. Truly, this guy gets it and you should give him your business! Note the three-star and lower reviews for this business are several years out of date. Go here, enjoy a treat and have a fun time! read more

A Santa Cruz Tradition! My family has been in town for 5 generations, and for as far back as I can remember, we have looked forward to Baskin-Robbins ice cream cakes for special occasions. The owner is wonderful with getting your order just how you want. He tries his best even with short notice. I live right down the street from Penny Ice creamery and when I'm craving real ice cream, with all the fixings, this is where we go. The milkshakes can't be beat! The flavors are kept current yet they always have the favorites. It's usually the owner working the counter, so the customer service is very high. The few workers they do employ are very attentive, just not as enthusiastic. They sell a lot of flavors by the quart for $5.50. Not bad. I was impressed by the employee wiping down everything with sanitizer after every customer at the register. The store was very clean and bright. So TREAT YO SELF! read more

Great selection of ice cream! Owners are very friendly and keep the place very clean. Must take the whole family to get ice cream here!

The employees were super nice and friendly and greeted us as soon as we walked in. The ice cream was really good!

Wearing gloves does not make serving people sanitary. The server was very nice and I am sure uncertain of his actions but the management have to train their young employees that handling money and then placing a bunch of toppings in the same glove and then placing it on ice cream is unsanitary and unacceptable, but then again I watched the same possible manager get off of his shift and walk through the store with no mask on his way out the door. These times are highly stressful and it is sad when getting a scoop of ice cream becomes questionable. read more

Still hungry from my failed Tacos Moreno experience I convinced folks to come here.. The two kids working the counter were hilarious but productive. They say stuff that my high school students would say that is totally left field and random.. however they kept all the material PG.. and they were all work when there was a line. As my friends and I were trying not to giggle at the workers conversations we ate our ice cream on clean tables in peaceful bliss. I settled on their vanilla frozen yogurt and mint oreo ice cream.. others got a milkshake and various sprinkled ice cream in As helmets. Much better ending to what was going to be a tragic and hungry night read more

No trip to the beach is complete without a trip to Baskin Robbins. They been around for almost a hundred years, or so it seems, and they have it down as to how make delicious ice cream. And don't just stop for a cone. They have lots of fabulous cakes and cake rolls. All made from their delicious ice cream. My favorite being the chocolate mint chocolate cake roll. Covered in a delectable chocolate fudge sauce. Yimmmmm read more

I am seriously still in shock because of the absolutely horrible customer service that I received tonight while my daughter and I decided to get some ice cream. I say horrible service but actually it was more like nonexistent. First of all google says they close at 10:00 mind you we were there at 8:35. There was one lady working and no other customers. As we stood by the register she continued to clean and acted as if we weren't even there. 5 minutes goes by and my daughter asks to sample a flavor in which we received a " I mean, I guess" followed by the most disturbing eye roll I've ever received. I saw the whites of her eyes for like 20 seconds. I then order a milkshake and she starts making it and then half way through I guess changed her mind and says " we actually don't do shakes anymore"....Really? I don't know what changed in the minute after she took my order but she then tells me she could do it but wasn't going to. Anyways we got a scoop which was served along with several more weird eye rolls and like 10 huffs and puffs. Being someone who has worked in customer service for the last 15 years I am very understanding of people ams their needs and this was by far the most pathetic experience I have had in a very long time maybe even ever...oh ya and then as we were leaving I decided to let her know politely that she was very unpleasant. While getting in my car she starts pointing to me and talking smack about me to the next customer. That was really the cherry on top...pun intended! If you feel like you're too good to scoop And serve ice cream or turn on a blender, don't work at an ice cream parlor. I feel sorry for anyone else who has to go through this experience from this awful lasy. You will definitely be left with a bad taste in your mouth.... read more

Ugghhhh - how do you mess up ice cream? Old, dry, lots of nasty ice crystals. Save your $, get a scoop at rite aid! read more

Ok Alexa, great job! The 1 star isnt for you. You had 15 ppl deep in line and absolutly no help. You killed it ! You couldnt even pause to answer the phone, line going out the door. 1 star is for managment/ownership. All of Santa cruz knew we were going through a heat wave. Shame on you for putting your staff through that. You should fire yourself. Absolutly gross and never should happen. Alexa again awesome job, you did amazing. To the owner I have a few words to discuss with you. Mark Pike read more

The one in Capitola really helped me make my son's 18th special. I was worried at first because their online ordering link was disabled; but they straightened that out ASAP! Whew lol I'm ordering from LA- I ordered the Oreo Cookie Cake which has mint chocolate chip ice cream with chocolate cake. My son's gf arranged a classmate at UCSC to pick it up & take it to his bday dinner! Thanks guys! read more

Baskin-Robbins - a birthday cake on a table - Ice Cream & Frozen Yogurt Near Me - Capitola, California

New owner since last I was there. Super chronic. Great custom cake w/ minimal lead time on the order. To quote the Terminator, I'll be back.

This review is for an ice cream cake purchased in the Fall of 2018 . . . been wanting to do this post for a while now. My son's birthday is in October - I saw a cute looking orange monster cake poster on their windows. I thought that it would be a fun cake to order for some friends and family celebrating his birthday. When I picked up the cake - it was a gawd awful attempt at making it look like it was suppose to look like - the poster-perfect photo! There were mistakes in the design and on the eyes. I reluctantly purchased it, as the party was in a couple of hours. When we finally cut into the cake and served it - EVERYONE has stained mouths and hands (some of the younger kids were licking the frosting off of their fingers). The amount of ORANGE frosting was waaaaay too much and the staining was awful! On top of that it was too sweet. I certainly hope that the Capitola B&R hires cake designers that do a damn good job; as purchasing an ice cream there not cheap. I do not recommend that Orange Monster Cake, unless you want orange tinged stains on everything it touches. read more

Don't we have a indoor mask order in Santa Cruz? One of the male employees (tall, dark skinned, super rude) was unmasked. He was yelling all over the ice cream and being incredibly rude to customers. read more

Thank you staff at Baskin Robbins. A joyful day on a Sunday on the holidays. Great service with lot of smiles warn greeting thank you once again Eric read more

The owner of this fine establishment is AWESOME!! He treats people with respect above all else. The few times I've been in here, he's bent over backwards to be helpful. I haven't seen that in a BK since I was a little girl. Decades. They didn't have my go to flavor--but did in back-- he HAPPILY went in the back and got it out for me. They were busy, he didn't have to. Amazing person! Thank you Eric! read more

Guy inside closed up 15 min early cuz they were "understaffed" but th ere was nobody in the store or empty parking lot so I don't see why you would need to close so early and not be understanding to a customer coming in 15 min before closing for a scoop. Pretty disappointing and will most likely take my business somewhere else. read more

Eric is the bomb! Great customer service from start to end! That's rare theses day... thank you

ERIC is the bomb. I legit come here to see his friendly self! Ohh and to get ice cream of course!

Super disappointed to find them closed early. I reserved a cake and when I pulled up to the store at 7:57pm they were already closed, saw me, then continued to put the key into the mail slot ignoring me. Then walked to their cars. It's my birthday today and just wanted a ice cream cake. Even called and made sure the time they closed was correct for Covid times. I get it if it's slow and you clean everything and get ready to walk out and lock up at 8pm when they said they would close. I don't agree with already being locked up before the time of closing. read more

I visited this shop with my daughter and wanted to say what a great experience we had. The gentlemen working was recommending flavors and was extremely friendly. It was obvious he was the owner and really appreciated the business. He gave us all kind of samples to try and was amazing. I honestly love to support local businesses in our town and definitely will buy all of our ice cream from this shop! Really great ice cream and a great business owner. We have been in 2 times in the past week and it's been great each time read more

I ordered a custom cake couple weeks back and couldnt have been more satisfied! the birthday celebrant was extremely happy with it and i was able to pick it up the same day i ordered! thank you baskin robins 41st you guys are awesome! read more

Baskin-Robbins - custom ice cream cake - Ice Cream & Frozen Yogurt Near Me - Capitola, California

As a former BR employee, a loooong time ago, I may have high standards. I've only stopped here once, so this review is a bit biased. The customer service was quite lacking, and for the price frankly, I expect more. So, that is what I am reviewing, because, let's face it, short of it being a pigsty, you know what you're going to get when walking into a Baskin Robbins. read more

So my daughter, who is bright, clever and a genius, was presented with several B-R $2.00 gift certificates for her scholarly aptitude . We came here to redeem said gift certificates so she could have some ice cream in celebration of her mental prowess. We were told point blankly "We do not accept coupons, gift cards or gift certificates; these are invalid and I suspect they are fake. Go somewhere else and try to get away with it." Well, we left quite embarrassed, disappointed and vowing never to return to this location ever again. (The exact same thing happened to us at the Scotts Valley Mt. Hermon Rd. B-R location so I assume that both B-R are under the same management.) read more

I just visited this Baskin-Robbins for an after-school treat for my 8th grader who is distance-learning from home during the Pandemic. The "gentleman" who greeted me was eating. Chewing with his mouth open and no mask on. He asked me if I was ready to order while he put his mask on. I asked if he was going to wash his hands and he rolled his eyes and said "I just asked if you were ready". I left, horrified and will NEVER return. I'll go to a safe establishment instead, thank you! read more