Dont show up at 4:10 they will turn you away, even though the door says 4:30. Never really have a…read moregood experience with front desk she is quite rude and never really cares about your situation.

I LOVE this place and everyone who works here. Dr.Pandya is my general doc because he really cares…read moreabout me and my family. I love Gina at the front desk. She is hilarious. I read other comments and they cannot take a joke. Give me a break. The whole staff makes me laugh, which is very needed if I do not feel well. They are extremely caring and kind and I always recommend them. i am so grateful for them.

Have been to this clinic twice and both times, have had very good care. DNP Candice was very…read moreprofessional, knowledgeable and explained thoroughly. the front desk lady (didn't get her name) was kind, helpful & friendly, as was the medical assistant crystal lopez. Hopefully we won't have to come back, but if we need to, I will not hesitate. Thank you vital care!!!

THE BEST URGENT CARE EXPERIENCE I'VE EVER HAD. I was pet sitting in town when I became violently…read moresick. I called ahead to explain my symptoms, and when I walked in, the receptionist already knew who I was. I was alone and could hardly stand. She gave me the paperwork and a puke bag right away. As soon as I started trying to fill out the paperwork, I became violently ill in the waiting room. The staff immediately rushed over to me and brought me back into a room, despite the incomplete paperwork. The entire staff was very concerned about my condition and stood very close to me while medication was administered. I was even walked to the bathroom and monitored. The nurses encouraged me to stay as long as I needed. Once I felt well enough to leave, the staff recommended items to recover from being extremely dehydrated from vomiting for so long. The receptionist went out of her way to help me to my car, while Carissa asked me where I was staying and encouraged me to go straight there and not make any stops and just to rest. She DOORDASHED me Liquid IV and a few other things to help me, knowing I was alone pet sitting. She called me an hour later to follow up with me after hours and sure enough, I had a delivery at my door. And thank goodness because I needed to get straight to bed. I have never had this kind of service and care at any urgent care. They were not just nurses and staff, they displayed a level of concern of that show how wonderful they are as humans. Thank you ladies!

Today they let me go without giving me a result that they should have given me on the 10th of this…read moremonth of March 2020 and they canceled my appointment twice and today I went and they didn't inform me what I had, they just gave me my record as if I were an animal or that I was asking for alms, I inform you that I always pay with my medical insurance. I DO NOT RECOMMEND THEM FOR ANYTHING, THEY ARE THE WORST!

Worst experience at a doctors office I have ever had. Took 1.5 hours to be pulled back, provider…read moredid not ask me any questions about my reason for being there (sat on his computer for 10+ minutes typing who knows what), never introduced himself, and did not do a physical examination. He should lose his license immediately. Still have not received access to the patient portal or test results. Will not be returning and will tell others not to go here.

I chose WestTex Urgent because of: 1. The ability to set…read moreup an appointment. 2. Location 3. The ability to set up an APPOINTMENT. So I set up a 6:00pm appointment online for the following day. Like instructed, I arrived 15 minutes early to fill out paperwork. There were a few other individuals in the waiting room but I wasn't worried because, I SET UP AN APPOINTMENT. Then 6:00 came and went... hmmmmm... and I got called back at 6:20. Ok, perhaps they were running a bit behind. The nurse asked some questions, took my vitals, stated there were 2 patients ahead of me and left the room. I then waited... and waited... and waited. I seriously thought I had been forgotten about. No one even popped in to update me. The battery on my phone kept going down, down, down. The Doctor finally came in the room... at 7:37pm. (Phone battery down to 9%) Since my reason was fairly straight forward, I was back in my vehicle heading home at 7:42. Yup, you read that right. Less than 5 minutes and out the door... and a $100 copay! I guess I'm just kind of confused by the point of having an appointment. I work in the dental field and am familiar with appointments. I'm familiar with running behind at times. But I'm also familiar with how, at least we, would handle walk-ins. I'm just curious... so I had an appointment at 6pm. If someone walked in at 5:55pm, would they be seen before a 6:00 appointment making the scheduled patient wait? Do they base the order on how "emergency-like" the patient is? I don't know. The Dr. seemed friendly, I guess. He tried to lighten the mood with some humor. Maybe it's because I was a little annoyed with being there nearly 2 hours that I wasn't in that good of a mood. But the front desk girl and the nurses were all nice. Waiting room wasn't the cleanest. Someone left USED tissues on the table and seat. Blah! Don't worry I CLEANED THEM UP (using coffee stirrers so I didn't touch them). Gross nonetheless. So here's my visit summed up: 5:45 - arrived for 6pm appointment 6:20 - brought back to exam room 7:37 - Dr. comes in room 7:42 - in my car heading home I honestly don't know if I would choose WestTex Urgent Care... I guess it would depend on the situation. Maybe I'd give them a chance to change my mind and I can update this review. ***REMINDER: BRING YOUR CHARGING CABLE***

I went for skin allergy problems yesterday, doctor Heather is good, she ordered a shot and some…read morepills for me, and it helped big time, my skin stopped itching right away. They could do some improvement at the front desk receptionist.

My cat scratched me severely and I needed stitches. The staff was professional, prompt, caring and…read moreknowledgeable. Thank you Anita, Liz, Bridgett and Norma. Alvin Berryhill

Went in for a last minute DOT physical and they were awesome. Very thorough exam, very…read moreunderstanding and relatable. Staff were very friendly and polite.

I had three hours of free time from 12-3. Around 11, I got online and they had an appointment at 2…read moreso I booked it. I got there and waited about thirty minutes and then was told the wait was over another hour. They said they don't honor appointment times over walk-ins so you just end up at the back of the line. I didn't have time to wait since I waited for the appointment time. Just beware not to make appointments and walk in instead.

Walked in - no appointment. Filled out paperwork, paid the…read more$150 out of pocket fee (no health insurance), was seen in the back within 15 minutes. The lady behind the counter was nice. The lady who took my blood pressure was nice, friendly and conversational. (Sorry I didn't catch your names). But the doctor was awesome. Super cool guy. Personable, friendly, approachable type, talkative, professional. Doctor Cooper, "coop" was cool. Diagnosed my issue within 30 seconds. Got me a Prescription at Walmart pharamacy going. From walking in and being seen, to getting my meds at Walmart pharmacy it was seriously no more than an hour. 20 minutes in the urgent care. 25 waiting for the Rx to be filled at Walmart.

Absolutely horrible glad I'm not on my death bed! This place phones do not work and you can not get…read morea hold of anyone! Save yourself the hassle. I had to walk in there to schedule an appointment; This is who the ED recommends- don't do it. I did see the doctor a few days later but she was the most non- empathetic person I've ever meet maybe that's because she was also about to give birth. I was then introduced to Norma who schedules the surgeries. I went in March 20th to schedule a surgery I was suppose to hear from them that next Tuesday but nothing. I've called but again you can't get ahold of anyone. Norma gave me her " personal number " to text but she also doesn't get back to you when she says. Today is March 28th. Looks like I'll be looking for someone else to schedule my surgery.

Condescending doctor, said he was going to call in prescription for me. When I didn't hear anything…read morefrom my pharmacy by the next week, I called to question why. The lady who answered the phone told me I did not have a pharmacy on file with them. Her tone was as if I had done something wrong. I had told them both of my pharmacies when I was there, they just didn't note it in my record. If there was an issue filling my prescription, why didn't they call me to verify the pharmacy?