I requested a small repair to be done on my elderly father's house and it took them months and repeated calls from me for them to complete. The. When I was able to view the work I saw they painted the area with a completely different color than was on the house. Unresponsive and bad service. read more

Bash-Pepper is at the top of my list for contractors. They set the standard. Great communication. Upfront estimates. Friendly workers. They showed up when promised and completed the siding job faster than I expected. Before leaving, they did a thorough sweep of the area to make sure all nails and debris were picked up. These guys are the best. Top-notch work. read more

Our realtor recommended for shingle repair. The work was completed in a timely manner, however there was quite a bit of debris left behind that I had to clean up. We need the invoice for closing. Our realtor reached out numerous times with no response. Fortunately we SBL to close and received a bill 2 weeks after. I will never use them again. read more

I had a roof leak and they came out to take a look at it. They fixed the leak with a permanent fix within 15 minutes and gave me an estimate for replacement of a roof vent/problem area if needed in the future. They were very easy to work with and most importantly they showed up exactly when they said they would. read more

Bash-Pepper left a lot of debris around when they put a new roof on my house, but otherwise, the roof is fine. The problem is the customer service and communication. After they sent me a proposal, I asked some questions about it, but didn't hear back for weeks. Months later, they finally came and replaced the roof. I asked them for a receipt, which my homeowners' insurance company requires before they will renew my policy. Absolute radio silence. They haven't responded to a single one of my e-mails. When I call on the phone, I always reach a call center. The staff there are perfectly nice, and have taken multiple messages, but the actual office at Bash-Pepper has never called me back. I even stopped by their office mid-morning on a Thursday, and nobody was at the office. I hope nothing goes wrong with the roof, because I doubt I'd ever be able to get ahold of them for repairs. read more

AVOID. Unresponsive, lies Bash Pepper Roofing in a nutshell. Month and a half to get them to respond to the proposal they sent out. Say they will show up and they don't. Zero stars should be an option for this company. read more

Absolutely Horrible! Do not recommend. They were fast to come out and give us a full gutter quote and over two months later the job is not done and we did not have the courtesy of being updated at all. When I inquired multiple times, the last time I was told "oh I was told that job was complete two weeks ago." Wrong, no one ever came, called or cared. This company obviously has a communication breakdown in their office and does not care to gain new customers. read more

I wrote a previous review of Bash-Pepper, about how they charged me $500 to nail in a nail into a single shingle. So they ended up negotiating with me and the owner of the company, and at the end of the day, after much discussion about ethical behavior, the owner knocked the bill down to zero. I think its only fair to say that. However, I seriously wish that in nailing down the nail the worker, Marcus, had not jumped heavily -- full weight -- repeatedly on our old roof, telling my husband that there will "surely be more nails rising, needing to be fixed." And he added, of course, that we need a new roof, and it would cost $15,000. I suspect that we will need a new roof much sooner that we would have before meeting Marcus. read more

Bash Pepper put a new roof on our home in Dec 2020, and did an excellent job, great communication from Kent Pettyjohn from start to finish. Then in June 2021 we had a large tree crash through our new roof. Once again Bash Pepper came through in a timely manner repairing the roof sheeting from the multiple holes, then completely re-roofing half of the house, and put up new gutters. Even with all the supply and labor issues that are out there, the job was completed in a timely as high quality manner. Kent kept in close communication throughout the process which was much appreciated. We highly recommend Bash Pepper Roofing!! Bernard & Jan Timmer Champaign, IL read more

I recently had an issue with a piece of loose siding on my house and contacted Bash-Pepper. Low and behold Cord came out (same day) and made the repair. He was at my home for over an hour and gave me some knowledgeable, honest, as well as common sense information about some concerns I had and how to address them. Shoot, he even went up on the roof and did some caulking around an area he "perceived" as the source of a leak. NEVER an instance of trying to "hard sell" any of their services. Quite simply, my experience with Bash-Pepper was singular in nature as well as priceless. Throw back as to how business is professionally conducted. Jim M. Champaign 11/20/2021 read more

They came out an inspected our roof for a leak that has been damaging our livingroom ceiling. Caulked some suspicious cracks, and gave some useful advise for the next step, free of charge. Awesome. read more

The quality of work was good, but they were able to finish the job earlier than expected, and Ryan charged me less than the quoted amount. I was impressed by his honesty, and integrity. read more

Be careful when using Bash Pepper. When bidding the job their owner/manager will be charming and will likely be the low bid. But for us, they did not deliver. Our roof was damaged in the hailstorm of July 2020. The new roof was installed in August 2020. The contract specified replacement of the metal drip edge, but they did not do that work, instead leaving the old material in place. When I caught that error, they returned the next day to replace the drip edge. The contract specified removal of the old shingles and nails and they did pick up the materials on the ground, but did not clean the many loose nails on the new roof, so in the weeks following nails fell time and time again from the roof to the driveway. They removed the old damaged gutters in August 2020, but have not yet - a year later - returned to install new gutters despite my many calls and letters. One full year and the job remains incomplete. read more

Cord is amazing! He came out to my house to fix a job done by another roofing company in town. They left part of the job undone, and Cord climbed on my roof and fixed it in ten minutes. He is so professional, knowledgeable and just a nice guy. HIGHLY RECOMMEND!! read more

My insurance company assigned Bash-Pepper Roofing to me to tarp my roof after it had been damaged by a falling tree. When the team arrived, I asked them to wear masks because I have some health issues. Jesse told me that "he didn't have wear one because he doesn't have to wear a mask if he is outside". One of his colleagues pulled his shirt over his face, and the other just stared at me. None of them wore masks while they were on my property and Jesse consistently got closer to me than 6 feet, even when I tried to back away. When I tried to show them where the job was, they ignored me and immediately set up a ladder on the wrong side of my three-story house. When they climbed up and saw that they were on the wrong side, I tried to talk with them again, and they ignored me and took the ladder to the other side of the house, but they couldn't find a place to put the ladder because of tree debris. . Finally, I YELLED, "Excuse me? You are on my land. Can I show you something?" Jesse made a rude comment back, but his coworker told him to listen to me. I then walked them around to the back of the house to show them where THERE WERE STAIRS that provided direct and easy access to the project. Jesse looked momentarily embarrassed, but pretty much ignored me again after that. They got the porch tarped. I went in the house to get my credit card, and when I came back out, they were gone. I never got an invoice or any contact information about who to call to get one. I can't help but wonder if they ignored me because I am female. While the Bash-Pepper Roofing team was on my property, the (male) tree cutters I have been working with stopped by to drop something off, and Jesse was very respectful when he spoke to them. One of the tree cutters told me that he was shocked at the way I was being treated. After they left, I called my insurance agent and told her that I will not allow anyone from Bash-Pepper Roofing on my property ever again. read more

I used this company three times: to re-line the built-in rain gutters of my Victorian home, to re-coat the porch roof, and to build a cricket around my chimney. Their prices were competitive, but I was not satisfied with two of the three jobs. My first call to them was about leaks in the porch roof gutters. Re-lining the gutters and re-sealing the roof was their prescription. It cost $1000 but the leaks continued. First they denied that it was leaking, suggesting that I needed to clean my gutters more often. (Huh?) Then they offered to do my other roofing job (building the cricket around my chimney) at a good price and to fix the first job at no charge. The estimator said they would do "whatever it takes" to get it right. As it happens they didn't do anything. They did the chimney cricket but never touched the porch again. Then they didn't return my messages. Now I have had two other roofers out to try (again) to fix the leaking porch roof. Both of the other roofers are skeptical of the materials chosen by Bash-Pepper for the job in the first place. One asked me why I chose a cheap roofing material that wouldn't last -- this was suggested as the best strategy by Bash-Pepper. The other asked why my re-lined gutters had big gaps in the lining. He put his finger into a gap to show me. I'd stay away from Bash-Pepper. read more

We've had several roofing companies come out to "repair" our shingles over the last year. We live out in the country and have trouble with high winds/storms blowing our shingles off. During the last storm we ended up with some water damage and needed someone to come out fast. I called and left messages for all of the local roofing companies and Bash/Pepper was the first one to answer the phone and schedule an appointment. They were able to come out the next day. The owner of Bash/Pepper roofing is the one who actually came out to do the estimate. He was extremely nice and knowledgeable. He fixed everything right away. We will use them again and recommend them to everyone we know! read more

Cord from Bash Pepper was just hear. I had four estimates for roof repairs. Estimates were up to $7k. Turns out only the skylights needed caulking. It is nice to deal with an honest businessman. Thank you Cord. When my roof needs replacing I will only call Bash Pepper. APS read more

I had an appointment for an estimate for a new roof on 7/14/20. My time was between 9 and 11, I called at 10:45 and asked when to expect someone. The receptionist told me she would check and call me back, I never received a call back and still haven't heard form anyone and it's 1:10 pm. Well I guess they don't need my business. read more

Honest, helpful, goes above and beyond. Cord went out of his way to teach me how to do some home maintenance myself so that I don't have to pay someone else. Fixed some nails for me free of charge. Spent almost an hour at my house and didn't charge me a dime. He had done new boots and flashing for me last year. Other professionals have been up there since and complimented his work. I've had other consultations, and it was very clear that he is the way to go! read more

Cord the owner is awesome!! He came to my house gave us a fair estimate. When no one would give us an estimate they wanted to know what insurance was going to give us first.. He had his crew on our roof and the job was done in weeks. Definitely would recommend this guy!! Very professional.. read more

We had a leak into our garage attic. I called Cord Schroeder. He not only works for Bash Pepper, but he lives nearby. He came that same evening on his way home. He quickly identified the problem, caulked the area where flashing was missing, and walked the entire roof to see if anything else needed attention. He found one area where some shingles had slid, but it is not bad enough to be a problem right now. He offered to drive by periodically and keep an eye on it, which we are more than happy to take him up on. We had a previous experience with him when some shingles blew off the day we bought our house. The shingles were old enough that we couldn't match the color. He was able to take shingles from a less visible area to use for the patch, then put new shingles where they can't be as easily seen. We are very satisfied with Cord and will certainly keep calling him whenever we have an issue. read more

We had them put a new roof on about five years ago. They were great when we were buying a roof. We thought it was great and liked them but it started to leak during this last rainy season. We went into the attic and found that it had been leaking for a long time. The sub roof and insulation were moldy. We called and talked with office staff they said he would call back but he never did we tried to reach him for nearly a month. Calling multiple times with no return calls. They always said he would call us back but never did. Finally we talked to him and he said he said he would come out but he never came out. So we called a different company. They said that when the new roof was put on that they roofed over the old flashing around the chimney and that was causing the leak. I hate to leave negative feed back but we tried really really hard to give them a chance to at least talk to us about the problem. You can tell the integrity of a company by how they handle problems. If they would have at least told us that they were too busy so we would not have spent so much time and more rainy days waiting for them to talk to us read more

Bash Pepper just completed our roof--tear-off and shingles for a 2900 square foot house in Urbana. The job was completed in two days, and they did a fantastic job on both the roof and the clean-up. We're very impressed with both. We see no damage to gutters or siding, and I've only picked up two nails and a few stray pieces of cellophone. This is the second time they have done our roof, and I know from experience that they stand behind their work. I highly recommend them. read more

Better than anything I could have expected. A professional crew came and did the roof within a few hours. I was very happy with the outcome of the roof. They were honest and did not set out to squeeze my pockets. The roof is sturdy and looks fantastic! I can easily recommend them. read more

Cord Schroeder of Bash-Pepper came out to give an estimate on replacing our roof. That visit saved us $10,000! Instead of replacing the roof (as other companies suggested) he was able to address a few problems right then. No new roof needed! Thank you for an honest and polite contractor! read more

I called several companies attempting to find someone to fix my sliding glass door. They showed up on time and were very professional. My sliding glass door was fixed in a matter of minutes. I would recommend this company to my mother. Thank you so much. read more

I live in Chicago and needed someone to fix a small leak in the roof of my elderly mother's house in Champaign. I found Bash/Pepper on Angie's List and called them because of the consistently positive reviews there. The person from the company (Cord) showed up at the scheduled time, called me in Chicago from the roof, and quickly found the problem in the membrane roof, which he described to me and was able to solve with some caulking. He also walked me through his observations about the general state of the roof, and said he saw no reason for any major work in the immediate future. (He easily could have tried to push a bigger project, because the part of the roof that had leaked has been untouched for roughly 40 years.) I asked how to handle the mechanics of the bill, and he said not to bother, and that they wouldn't charge us because it had just taken a few minutes -- he just asked that we keep them in mind if we decided to do work on the roof, or that if we sell the house we let the buyer know that they had recently taken a look at the roof, both of which I'll happily do. read more