Expensive but a necessity when in Naples. Trust me when I say the last place you want to be hauling…read morebags or valuable around is while walking around Naples! After taking the train from Rome for the day, hubby brought his small laptop so he could work during the train ride. Not wanting to carry a computer around town, we dropped it at Ki Point. We did not travel with our passports and that proved to be a problem. Luckily I had taken photos of our passports and had them saved on my phone and they reluctantly accepted them. So make SURE you have your passports if you want to leave bags here! We almost didn't get lucky because we were unaware of the requirement. It's open 7 am - 8 pm every day, which aren't great hours so take note that you'll be back in time to collect your luggage. It's located on the ground level of the Napoli Centrale by platform 5. Each piece of baggage no matter the size cost €6 for the first 5 hours, €1 an hour from the 6th to the 12th hour, and €. 50 for every additional hour. Your bags are guarded by real humans for an extra level of security.

Expensive. 6 euros for first 5 hours and then 1 euro for each additional hour. They put incorrect…read moretime when collecting bags. Wouldn't recommend them. I would try some new services like bagbnb.com

I paid approximately $292 to ship my personal belongings from Italy to the U.S. Before accepting my…read moreshipment, an employee at this DHL location specifically told me that I could ship alcohol as an individual as long as I stayed under the quantity limit she provided. I relied on that information. The alcohol was not hidden -- my DHL paperwork listed "wine" as part of the contents. She even personally assured me that alcohol can get through US Customs. A lie. The shipment later failed customs and was returned to Italy because I could not ship the alcohol as an individual as I had been told. Had DHL given me the correct information when I disclosed exactly what I was shipping, I never would have paid for or sent the shipment. It got worse from there. I was given a new Waybill number, which DHL did not attach an importers invoice. My package got stuck at Customs for THREE MONTHS. Then, I had to pay approximately $175 in additional customs/duties to prevent the package from being abandoned and get it released. Despite paying this through DHL, my return address for the original package (a hotel) was later told additional customs charges were due. I asked for clarification to why the hotel was asked to pay customs fee AFTER I had already paid customs fee, but they refuse to answer. When a shipper finally recovered my package, items were damaged and/or missing, including collectible merchandise. I have receipts, photographs, shipping documents, and an itemized invoice documenting my losses. I have contacted DHL Italy and DHL USA repeatedly, opened cases, and even escalated the issue through DHL Italy's administrative/executive channel. I continue to have emails ignored and have not received the reimbursement I have requested. Also, I was told I would not get the customs fees reimbursed because its customs fees. I was forced to pay customs fee because when I spoke to an employee, I was told DHL would pay it, but it came down hours before abandonment of goods or pay the fee. I understand customs issues can happen. What I don't accept is being given incorrect shipping information by DHL, having DHL accept my package and payment based on that information, paying additional charges when the shipment fails, receiving damaged/missing property, and then struggling for months to get meaningful responses or reimbursement. DHL has made this process of shipping/ returning my package impossible. I would never trust this location specifically because employees are not trained on what you can/cannot ship, and they even will make promises on things they cannot guarantee. Also, just as a general note... do NOT use DHL. They will not advocate for you as their customer, they care more about their money than reputation. They will not respond to email or responds weeks after. And they will not handle your package gently. WORST COMPANY EVER!!!

First off I want to say that I've used DHL plenty of times in the past in different parts of the…read moreworld that's extremely better than this DHL in Casandrino. I've had at least a couple of items shipped to me using DHL and same for my spouse. This time, I went with the wife to go pick up a package that were extremely important coming from the US Consulate in Naples. The document was picked up on 13 Jan and it was with DHL in Casandrino on 14 Jan. Now here's the problem... we did not even get a phone call or email from DHL in Casandrino. The contact information was ALL on the label!!!! Good thing DHL's Head Quarters is in Germany and not in Italy because once I file a formal complaint, at least I think that DHL Germany will do something about it. As customers, we're paying premium prices for your services; DHL. So the leadership in DHL Express Service SRL in Casandrino, Italy. Needs to revamp their customer services: 1. Actually contact the receiving person 2. Deliver the product to the final destination - There has been to many complaint by others that I know that DHL doesn't even bother to deliver. Saying that DHL came by and no one was home. If they're not home, then DO contact the customer via email and phone 3. Have better efficiency at the customer window so customers are not waiting 15-25 minutes just to pick up documents