Both times I have had to use Bartlett Towing, the guys driving the truck have been very friendly and helpful. The cost of the service is not out of range and is a good value. read more

First, the way this company responds to reviews it doesn't like is very unprofessional. If I could give a zero star rating I would. When I called to inquire about Bartlett Towing's involvement with ICE the office personnel hung up on me twice and then logged my number rather than having a civil conversation. Then, when I left a review regarding my experience, Brandon, an employee, became angry and was very unprofessional, and ended up threatening me. This seems to be the order of business with this company. As I've seen, another threat has been made to someone who left a review that was not well received. Because of his threats, I found it necessary to copy Brandon's comments for my protection. His comments have since been removed. I guess this is how this company operates its business. I know I will never do business with them. It is just as easy to be nice and honorable as it is to be dishonorable. read more

Worst service ever. Unfortunately, we were involved on a car accident today and, again, unfortunately, this was the towing company assigned to pick up our car. As soon as my family shows up, the lady let them know that they don't speak spanish (without even knowing I was on the phone ready to translate for them). That just tells me they decide whether who receives good service and who doesn't. Also, our car had a previous damage on the bumper and the guy who towed it was informed about it, but yet they weren't careful enough and they made the damage worse. When we tried to inform them they just deny it and stated that the damage comes from the accident which was NOT possible because the impact was received on the side of the car. Not the front. When I explained that to the lady talking to me she didn't even know what day they received the car. on top of that, is probably the most expensive towing service I've ever got, and definitely the service is NOT worth it for the money. If I could give them zero stars, I would. read more

Worst experience ever with a towing company. No clear information could be given about hours or procedures. Clearly untrained in customer service. read more

Kevin showed up in a timely manner. We tried to start the car before towing. No good. So, he took it a pretty good distance to the repair shop. I accidently left my wallet in the car. He confirmed he found it and even waited until I was able to come in another car to retrieve it. Excellent service. read more

Worst towing company I ever dealt with. Young lady working the desk had the nastiest attitude, tow driver doesn't want to responsibility for doing damage to your vehicle. They were rude and all the sudden polite when my boyfriend (white) came to support me. They may have pictures with black people but they are definitely not friendly to us. Do your business else where. read more

Had a great convetsation with Gwen today.. I had a problem...Gwen did her absolute best to create a solution for me in a serious time of distress and need for a tow. A top notch firm, that comes highly recommended in the industry...and delivers promptly with a smile you can see over the phone! Thanks Gwen...I hope this post brings you lots of new customers! Priced right too...anywhere in the city! read more

I called ahead and spoke to two representatives of the company about a license plate on my car that had to be dropped off. First response: "It's raining I'm not going out there in the rain to look at your car/license plate, I know we have it" Me: "ok can you ship it?" Them: "We don't do that" Me: "ok I'll come pick it up if you have the car and license plate". Them: "We have it" I paid for an Uber. Drove 30 minutes out of the way and the car wasn't even there and neither was license plate. The insurance company had already picked up. The "give a shit" factor within this company is so low, it's mind boggling. Wouldn't recommend. Irate is an understatement. They wouldn't walk 25 yards outside with an umbrella, solely so I had to go an hour out of my way, take time off work, pay for an Uber and the car wasn't even there. Pathetic. read more

Scott Anderson and Bartlett Towing will be my go-to from now on. You don't need towing often, so when you do, it's ALWAYS a random and usually inconvenient scenario. When someone is handling your vehicle, it's a sensitive situation. You want to feel confident in their ability to take care of something the way you would. Bartlett Towing staff was super professional, and Scott Anderson was PHENOMENAL. read more

It was a Sunday, and I was enjoying a great afternoon shopping with my mom, when I came out of a home decor store to find my car had a flat tire. I carefully drove to a nearby Kroger gas station to put air in my tire. Their machine was broken. Then drove across the street to another gas station. Their air machine was also broken. I then decided to call Bartlett Towing. I have used them on two other occasions. Each time, they were so professional, and easy to deal with. Each time I had a different driver. All were very friendly, and easy to talk to. Hopefully, I won't have car problems any time soon, but if I ever need a tow again, I will be sure to call Bartlett Towing. read more

Dre came out this morning to tow my Saab. Great guy who was courteous and professional. Made a short drive to drop the car off at the house and he made the tow quick and simple and for a decent price. It simply doesn't get any better. When you need a tow this is the place that I highly recommend!! read more

rude! no one available during lunch hours. should have someone available in the office to let people get their belongings from their vehicles. have been waiting for over an hour to get my belongings. they obviously dont give a shit about their customers or their business otherwise there would be someone in the office at all times read more

Professional, fast, courteous, and affordable. Bartlett towing is perhaps the best experience I've had with a towing company. I used them to haul a car across town back to my house. I will definitely use them again. I can't recommend them enough. read more

Got to me sooner than promised.. Did a nice job. Reasonable price.

I got my car towed last Wednesday because I got stuck on ice. The service was prompt, but to my dismay, when my car was pulled, my car got scratched and dent by the post that I was trying to avoid in the first place and worse , my side mirror was totally broken. The driver said it couldn't be avoided and I did not complain much because I was in distress and was just thankful I got out of the place where I got stuck, but I just want the company to know that their drivers should be more careful. I was thinking that damage could have been minimized if he had pulled me forward rather than backwards. If it happened to others, who knows they might ask for damage reinbursement or not pay for the service. read more

After my car was hit and towed away by Bartlett Towing Service, I went to pick up some personal items out of my car 3 days later. The owner/manager, Deborah, was so rude and unprofessional, and she didn't want to let me get any personal items out of my vehicle. Although, a police officer working the wreck had told my husband that we could go and pick up personal items later, Deborah was telling me that I had to produce registration for the vehicle to show her. I informed Deborah that I was from MS and currently still resided in Tupelo, MS and didn't have a copy of the registration with me, but I could provide the police paper work, driver license, insurance, and contact the insurance company as well to prove ownership. Deborah refused to speak with my insurance company. She continued to be rude and unprofessional with her yelling and nasty attitude and remarks about me not getting anything out of my vehicle without going back to Tupelo (over an hour and 30 minutes away) to get my registration (although I learned through a reliable source that Deborah had access and information on the owners of the vehicle because the tag was still on the car and she had paperwork). With this being said, I decided to call Memphis Police Department, and an officer came out and assisted me with the matter. Deborah still refused to let me into my vehicle with the officer present, so the officer told Deborah that he would run the tag and prove that I was the owner. After the officer ran the tag, an office staff told the officer that she needed him to give her a copy of the information, and the officer had to tell her that he couldn't provide a copy of the information and ensured her that I was the owner again (although Deborah, the owner, already knew that I was the owner of the vehicle). I have been wondering was I treated so horribly because I didn't want them to repair my vehicle. The tow truck driver tried to get my husband to let their repair shop fix my vehicle, and my husband told the tow truck driver that the insurance company would be in contact about getting the vehicle removed from their lot. I also had to ask why the trunk was open on my vehicle when I went to remove personal items from my car. I was told that the wind blew the trunk open while the tow truck driver was towing my vehicle. Which left me puzzled for a few reasons, the trunk didn't come open before the vehicle was towed, the items in the trunk didn't fly out onto the highway (they were still in the trunk), and the items in the car and trunk looked as if someone had rambled through them. All in all, the company is a horrible company to deal with, and I wouldn't recommend anyone to use the company. I won't ever use the company again. If I am ever involved in another accident in Memphis, TN, I will request for my vehicle to not be towed to Bartlett Towing Service! read more

I got a truck stuck in mud and Bartlett Towing and they said they could have someone there in about an hour... they got there in about 30 mins. The Driver was courteous and went right to it getting us out of the mud. They are the number I will keep in my phone! Thank you Bartlett Towing! read more

Great service. Called them and they quoted me 30-40 minutes, the truck showed up in 20. The tow truck driver was very courteous and helpful. He handled the car with care and delivered the car promptly to the repair shop. Very reasonably priced for a wonderful service when everything else seems to be falling apart. If you ever need your vehicle towed these are the people to call. read more

When the driver took my car off of the truck he severely scraped my front bumper as my car sits lower to the ground. I called and complained to the owner about this and they refused to take responsibility for the damage to my car, saying that I couldn't prove their driver did it. I will not be using this company again in the future and would not recommend them to anyone else who cares about their vehicle. read more