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5 years ago

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Millstone Market and Nursery

Millstone Market and Nursery

(25 reviews)

$$

I've spent nearly $1,000 at Millstone Nursery, but after what happened today, I will never…read morereturn--and I strongly warn others to stay away. About three weeks ago, I purchased a tree-form David Austin rose from this nursery for nearly $100. The day I brought it home, I noticed early signs of black spot disease on several leaves. I immediately planted it in a high-quality grow bag, pruned the diseased foliage, and treated it with copper fungicide. I've cared for it meticulously ever since. Despite all efforts, the rose continued to deteriorate--no new growth, no viable buds, and even some grafted stems fell off, clearly indicating structural and physiological issues with the plant. This was not caused by neglect. It was a sick plant from the start. Today I brought it back to the nursery--not to demand, but to request help or even a replacement. What I received was hostility. The owner told me that "bringing back plants like this could kill everything in our nursery," and insisted I take it away immediately. She literally told me "don't bring it inside, take it away, you're going to contaminate us." We were treated as if we were carrying biological weapons, not seeking a fair resolution. When I pointed out that the plant had shown signs of disease almost immediately, I was told "all our plants are guaranteed disease-free," and that any issue must be "your fault, because you planted it." I was also told that unless they had planted the rose for me, they offered no guarantee or support whatsoever. This is not how responsible nurseries treat loyal customers. Even big box stores like Lowe's and Home Depot offer a 1-year plant guarantee--Millstone, by contrast, hides behind a "Final Sale" policy while pushing diseased plants at premium prices, then refuses to take accountability when problems arise. I love gardening. I treat my plants with care, knowledge, and deep respect. I don't expect perfection, but I do expect honesty and basic decency. What I got instead was arrogance, evasion, and disrespect. Avoid this place. They sell expensive plants with no accountability, and if anything goes wrong, they'll blame you. If you value your money, your time, and your dignity--go elsewhere.

In October 2024 I came to Millstone searching for Leyland Cypress for my yard. They had 6 left in…read morestock, and were getting ready for new inventory, so they gave me a discount. They came out the next day and planted them. Charged me $1,200 just for the planting. That is not what we agreed upon and they lowered it a few hundred. Still roughly $2,000 total. The Nursery Manager was extremely rude and confrontational when I suggested she put things in writing instead of installing bushes and then giving me an invoice that was way out of line from what we discussed. Of the 6 bushes, turns out only 4 were Leyland Cypress, the other two appear to be some kind of Cedar. It is April 2025 now and the two Cedars appear to be dying. In my opinion this place is highly overpriced but in that neighborhood they probably get away with it. And now I have two dying bushes to be removed and need to replace them to match. Buyer beware.

The Home Depot

The Home Depot

(39 reviews)

$$

Based on reviews, we choose Behr's Premium Transparent Waterproofing Wood Finish for our deck…read morerefinish project. Over the past few years, we have used Behr paints for several interior projects (kitchen cabinets, bedrooms, bathrooms) and been very satisfied with the results. In the store, I had a few questions and Mae (in the Paint Department) was very helpful!

I keep giving Home Depot a "second chance" and it keeps letting me down. Especially this location…read more Placed an online order for ONE singular item on 05/05/25, delivery date was set to 05/07/25. I called customer service for all of HD on the 7th and was told that the item was IN THE STORE just not yet ready for pickup. That the latest it will be ready would be the 8th or 9th. I just called TODAY, May 10th, because there has been no update on my order. The lady who picked up was rude and then told me she's placing me on a "brief hold". I was on hold for 13 minutes before someone finally picked up and said "hi yes we have located all of your items. They are all here. None of them have been scanned in yet though" to which I inquired, what "items" since I only had ONE item. The guy on the phone couldn't answer me and there was an awkward silence and then he just says "we will send you an email when it's ready for pickup" and hung up. Worst customer service at a hardware store I've ever experienced. Time and time again. This will be my LAST attempt at ever dealing with Home Depot. I'd rather spend my money at Lowe's. UPDATE 05/12/25, I was finally able to pick up my order, 5 days past the original delivery and pickup date, and the lady who answered the phone a few days ago when I called is just as rude in person, her name is Quita. This place needs a full employee turnover.

Bartlett Nursery - gardening - Updated May 2026

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