I have never dealt with a more incompetent group in my life. The receptionist never answers the…read morephone. You leave messages and the calls never get returned. The agents do not care if they have your business or not. I even spoke with Skip the owner and he was worse than the employees. I have to call the insurance company directly if I have any questions or need to change anything. Every time I call the insurance company they remind me that my "agent" should handle things for me. Nesbitt and Associates is so bad our insurance company suggested switching brokers.

This was the best office I been at to get my insurance from. Also, they have the best people…read moreworking for them whom are very nice, helpful and thy are the best at doing their job. I had Ms: Brandi, she was really nice and smart. Also, she was helpful when I asked her about some legal stuff about the policy I have got from her. I Vouch for them as the best and professional office to handle everything, even if they can't help thy will be able to tell you where you can get help from.

Over the years, we have been blessed to work with many wonderful people at the Caroline Dorris…read moreState Farm office, located at 2805 6th Ave S, Birmingham, AL 35233-3423. We first knew Bob Ezekiel (God rest him), who was a fine and honorable man. After his passing, the same spirit of professionalism and kindness continued. We are grateful to Caroline Dorris Banky, Paul Jones, Emma Preston, Wilma, and Taylor. Each of them has helped us in meaningful ways over the years. Paul Jones came out to our home early one morning to take photographs for our homeowners insurance. Some might say that is simply part of the job, but we appreciated his willingness and professionalism. He has also helped when we had questions about roadside assistance and other matters. He has been steady and dependable. Emma Preston has assisted us with our auto insurance and has always been pleasant, both over the phone and in person. Caroline Dorris Banky and the rest of the team have consistently taken time to explain things clearly when they might otherwise feel technical or confusing. Wilma and Taylor have also been helpful and professional whenever we have worked with them. Parking is easy and conveniently located right at the door, which is something many people appreciate. The waiting room is very comfortable, the magazines are up to date, and the office is clean and welcoming. In the hot Alabama summers, it is cool and comfortable inside, and during the winter months it is warm and inviting. Communication has consistently been prompt, and we have always felt respected and never rushed. In a world where customer service can sometimes feel hurried or impersonal, this office stands out. We are grateful for each person there who has taken the time to help us. God bless ! -- Mark and Tim Elders

This place went downhill really fast. After 20 years as a State Farm customer, I left because of…read morethe horrible customer service. One of the "new" individuals in the office cancelled multiple policies and re-instated them incorrectly. No apology, nothing. The agent is useless.

My business wouldn't operate without Bobby. He handles everything we have to do with our accounting…read moredepartment. Keeps me out of tax trouble.

this review was for tax year 2022, but I'll be seeing this group again next week to prepare and…read morefile for this season. B and H did a great job last year, timely and accurate. The review of receipts and future plans session were friendly yet very professional. The fee was reasonable. I was so happy to get away from my previous CPA (2021), who sent me an insulting email when I asked a question. I do have a devgree in business/finance and had done my own taxes with software for 20 years. I'm happy to let B and H take over again this year!

I would absolutely recommend this company to anyone working on their credit. Exceptional service &…read morevery prompt. They deliver fast results, are very knowledgeable, and go over & beyond for their clients.

The year after my husband died, I made a few mistakes on my federal tax filing, and received a…read more"gotcha" letter from the IRS. The bureaucrats said that I owed $6000 (+penalties/interest). I made an appointment with Perry Cronin, and gave him all relevant paperwork. About a week later I received a phone call from Mr. Cronin, and he told me that not only did I NOT owe the IRS $6000, but they owed ME $6000!!! It took almost 3 years for my case to be settled, but Mr Cronin handled it all for me, and I finally got my $6000 direct deposited to my bank account. I appreciate so much the Team at Axiom Tax Resolution Group, continue to use their services.

Completely useless. After sending them $1500 to remark on the obvious...I owed the IRS a bunch of…read moremoney and didn't qualify for a settlement...They told me they could negotiate a payment plan for another $1500. After getting their estimate of a best case scenario, I contacted the IRS and "negotiated" a payment about 25% less. I've either missed my calling as a negotiator or this is a completely useless service. The payment I ended up with is what the IRS guy told me in a 10 minute phone conversation. I would have been so much better off to save my money. I heard this guy advertised on Hugh Hewitt and thought it had to be a good situation. Call the IRS yourself first, and use the $1500 toward the balance you owe.

I was impressed how quickly I was able to remedy an issue at the end of the work day.read more

Larry and his courteous and attentive staff have been handling all of my insurance needs since he…read moreopened this office. I highly recommend them.

I worked with J&B Tax Accountants for 20 years for both my business and personal taxes. When they…read moresold to Strategic Tax & Accounting, I assumed staying on would be a seamless transition. I couldn't have been more wrong. My tax documents were submitted on May 18th. Originally, I worked with Carter, who promised completed taxes by early July. However, my June 1st request for an appointment was completely ignored. He never answered calls, emails, or messages. The only way to get an update was to physically go into the office 2 or 3 times--where he repeatedly assured me I was "at the top of the list" and promised completion "next week." After being strung along until early August, I sent a message stating I was moving on to a new accountant. Lyndsay then stepped in, expressed empathy for my frustration, and promised to wrap up my return by August 5th. Unfortunately, the cycle repeated. The final straw was a firm commitment to deliver the completed return by the end of the day today, which passed without a single word, phone call, or update. I have wasted over three months with this firm. I would rather start completely from scratch with someone new than listen to one more empty promise.

Rude, Inconsiderate, and Disrespectful on a personal level…read more This is the response when I inquired about the fees charged. My inquiry: "*** told me you charged $350 to talk to the IRS. Was this outlined prior? I am not used to my tax folks charging hourly. Is this your intention going forward?" Brett's Response: "That is the oddest professional practice business model I have heard..... working for free? If there is some error or omission in our work, we address that without charge of course. Maybe that is why they have not been charging you for these amendments, because the returns were filed incorrectly? Also, it seems they have been unable to resolve the issue, so you may be getting what you pay for..... I apologize if there was any misunderstanding that I will charge a fee for any services provided. My time is my inventory for sale. I cannot give it away. That said, at least the mystery is solved for both years. So you can both take this off your list of things that have to be figured out." *** "I sent *** the invoice because she is my client and asked me to work with you to determine why Maryland still has a tax debt attached to her tax identification number. I do not have an engagement letter creating any direct client relationship with you." --- This is something I would never expect from any business person, let alone the owner of a successful company. I reached our personally first and he did not change his tone. I am extremely disappointed.

Casey is always so quick to help me get everything setup. The best agent around!! Always glad to be…read moreable to talk to her and have her take care of my car :)