Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Had a hard time getting anyone to help me in Rock Hill, these guys had my fireplace up and running…read morein no time!

Very unresponsive over the telephone when I asked about their products. He told me to come to the…read moreshowroom and he would explain what they offer. They advertise Saturday hours from 9.30am to 12.30pm. We drove 35 minutes on Saturday and arrived at 12.08pm and they were closed. Unprofessional, rude and basically a loser company. Go elsewhere and save yourself the frustration.

Mixed Review: 1st: we order our gas logs and had them…read moreinstall them. They did a great job and we love our gas logs. The price was comparable to the other places that we had shopped (we shopped around locally and online). They were not the cheapest but we chose them because we felt they were a good deal and would do a good job. I have no complaints with the logs or installation of them. 2nd: While we were in the shop, the owner (I will not use his name) quoted a price for a particular gas company that he recommended. It was a really good price. I questioned it because I had already called and gotten quotes from this gas company and others and the prices as nowhere near that good. He said it was because we hadn't gone through him. He called and spoke to the person in charge (I will not use his name either) at the gas company and confirmed the quote. So while there, I filled out the application for the gas company. Three weeks later, I call the gas company to find out the status only to find out they had never heard of me, received my application, or knew anything about it. They were going to contact the owner of Future Energy to see if they still had the application. Long story short, one said they sent it, the other said they never received it. The gas company worked hard to get me on the schedule and get it installed. I never received the bill for the install. I had to call them ( they didn't have my mailing address.) After another three weeks of not having a bill, I just sent a check for the quoted amount. I figured there may be some tax to settle up with later but I knew that would cover the base price. Not so. When I finally got the bill it was for over $300 more than I was quoted. I immediately called. The secretary that I have been dealing with was ultra nice and has worked to get to the bottom of this. I still had to pay double what I was quoted, but they did take off some of the bill. I do not necessarily blame the gas company. I blame Future Energy for quoting the wrong price and misleading me as to what was included. If you deal with this company, please get everything in writing!!!! I did not do that and I'm paying the extra price!

This guy took a deposit, reschedule 3 times and went silent. Don't use this guy. I took a risk…read moreusing him, but he seemed like a nice guy. Hopefully they at least take down his profile since he is not legit.

From the owner: Local family owned company specializing in gas fireplace service, gas fireplace repair, and gas…read morefireplace installations. Our team at Fireplace Professionals can quickly diagnose your gas fireplace issue and quickly make the repair. Gas fireplace service Gas fireplace repair Gas fireplace installation Gas fireplace installations Gas fireplace cleanings

Extremely knowledgeable and professional. Was able to fix our brand new unit after the actual…read morecompany couldn't.

This company installed my fireplace logs. Everything was good until I took the logs out for…read morecleaning. Missing a log all along! Contacted him and he said he had found another one. After three times of missing the dates he said he would leave it and me making arrangements, nothing. I'm not dissatisfied with the work, but extremely disappointed with promises not kept. I had to order and pay for another log even though the logs he installed were under warranty. I was good and polite to him. He disappointed me. Fool me. I should have known better.

Tyler is an exceptional chimney sweep. He squeezed us into his schedule, showed up right on time,…read moredid an extremely thorough job and very neat. i am conveying his name to friends and it goes without saying that I will be using his services again.

Today was the first time having our fireplace cleaned and we are very pleased with the results…read more Tyler texted asking if it was okay if he arrived a bit early and we were fine with that, so he showed up a bit early. The job was completed quickly and cleanly, we have a 24' high ceiling, so our chimney is a bit taller than most, and he did an excellent job. Tyler is very friendly and I would definitely recommend him.

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

Taras showed up my house on time. He showed me how to operate the fireplace. He was courteous and…read morekind. He cleaned up after himself. I was very happy with the service he provided and how quickly he was able to make it to my place.

I worked with Taras from Sweep Chimney Dryer Vent Appliance Repair. I was offered several time…read moreslots for appointments that worked for me. He provided good communication, showed up on time, fast and efficient service! Reasonable prices for great work! Thanks again!

Outstanding customer service. They answered all my questions and guided me to what I needed for my…read morefireplace. Ordering was easy and everything was delivered in just a couple days.

Excellent customer service and great knowledge. We needed…read morereplacement doors for our Lennox gas fireplace and found them on the site and ordered them the same day to be shipped by UPS. Upon arrival, we realized we had received the wrong color...Our mistake! After emailing customer service late in the evening we received a prompt response that they would send a new set of doors ASAP. We received the new fireplace replacement doors a couple of days later. We were so impressed by their excellent customer service and friendly support staff that we decided to purchase the refractory kit we had been holding off on. The fireplace looks like new again! I highly recommend them as they stand by their work and excellent customer service.