ABSOLUTELY THE BEST VET IN THE AREA--- WITHOUT ANY RESERVATIONS…read more Dr. Russell is fabulous, the staff is exceptional--we moved here 3 years ago-- started out using a local competitor on Cumberland Gap road-- very unhappy with their "we're here for the money not the animals" approach--but Dr. Russell was the BEST-- when we moved to Russell-- they saved our baby from a gastrointestinal infection-- and over a weekend Dr. Russell visited personally every day-- and gave us twice a day updates on her. Nothing but goodness here!

I've always liked taking our pets to Dr. Russell so much that we drive an extra 5 miles to get…read moretreatment for our pets.

If I could have given negative stars I would, We lost out beautiful Cat bc of this Vet's seemingly…read morelack of knowledge and concern. We took our cat to them on Thursday for some swollen spots on her belly and to get the clinical grade of Flea meds for the season. They gave us meds for the inflammation and we got fleas meds that go down her back. We gave her her meds as recommended and by Monday she became listless and hardly wanted to move. We booked her a follow up for the very next day -Tuesday, and on that day they did bloodwork and informed my M.I.L that her blood was "funny", but just sent her home telling us to continue the meds from the visit before and try to get her to eat some tuna water and give water bc at this point she had also stopped eating. The next morning when we get ready for work she was moving even less and we decided to "trust the Dr" and just continue to give her meds and water, We get a call around 4:30pm from my M.I.L saying the thinks our cat is about to pass away that she was hardly breathing, we rush home and on the way I call the Vet to let them know what's going on and only talked to the receptionist who relayed what I said to the Vet and AT THAT POINT it suggested we take her to Morristown for a blood transfusion with a different Vet. She didnt even make the trip. She passed away suffocating to death in my arms. Turns out she had an infection in her bloodstream that was killing her red blood cells and she wasn't getting enough oxygen thru her system....ALL WHICH WAS IN THE BLOODWORK THEY PERFORMED THE DAY BEFORE (but we didnt know how to read the test results and just trusted what the Vet told us-(WE WILL NEVER BE THIS NAIVE AGAIN), they sent her home instead of telling us at that time how life threatening and critical her condition was- it was not treatable at home and she should have been taken for the blood transfusion and been put in a oxygen tent the day before, bc of how low her oxygen levels were and how infected her blood was, yet they sent us home telling us to feed and water her when she couldn't even breath. All of our Fur Babies was being treated at this clinic, we will not take them back to them ever again, and we should have known better from other times we had taken in our other babies and they were given meds and the problem never cleared up- after multiple visits my M.I.L's cat lips is still swollen, another of her cat's still has digestive issues and they cant tell us what's even going on with either of them. Save yourself heartbreak and money and take your Babies to a Vet that cares and knows how to do their job. We made a truly terrible mistake trusting them with her care and we have paid dearly for it. We will miss her forever and every day without her is a constant reminder never to trust the "professionals" and to question and investigate everything.

They are always able to take my two cats in right away. Very kind and professional and have helped…read moremy cats through any ailment!

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

Sent my two dogs in for a shampoo, cut and nail trim. My cocker came out beautiful but my yorkipoo…read moreended up with her face and tail all shaved off. Very disappointed.

The groomer has disappointed me several times now. I could have done a better job with a weed…read morewacker! Poor quality and my poor babies looked terrible. Gave them another chance but no more chances! The manager and the other staff are very nice.

Fast service! Professional and courteous! Please don't miss out on this wonderful experience!read more

I am sooooo glad Yelp brought Roy to my universe! We live on the west coast and recently bought a…read morehome outside of Knoxville near Norris Lake. I found it necessary to get creative with some logistical plans and unfortunately sending a clone of myself to get things done wasn't an option. That's where Roy came in! We are excited to host thanksgiving dinner in our TN home, however, we are going to be arriving the night before . The thought of flying across the country with our dog and my mom, having a 2.5 hour drive from Nashville to Knoxville AND then doing all the shopping for the meal, the food prep ect....just really sounded like ALOT! I discussed my idea for a plan with Roy about 2 weeks in advance. I placed an online pick up order for groceries and the Sunday before Thanksgiving Roy picked up the order , drove it 45 min away to our home , put the perishables in the fridge and arranged the pantry items on the counter. It feels so good to know we are going to arrive with that big task already taken care of. Roy and I chatted on the phone as well as text and through those communication I felt really good about him being a nice, intelligent and dependable guy. The cost of his service was IMO reasonable and fair. I've always been a fan of creative entrepreneurs and I hope this review helps send Roy some more business. If I could give him 6 stars I would!

Roy is truly one of a kind and always my first call because he's simply the right person for any…read morejob. His professionalism, kindness, and prompt service consistently go above and beyond. He treats you like family, and his genuine passion for helping others shines through every interaction! Highly recommend Roy for the job, and if he is not able to accommodate your needs, he will be sure to find you the right person who is!

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

Used to have no problem but my last visit my dog was not fully groomed his front paws was not…read moreclipped he had long hairs all over his body in spots they did not even clip his hair on his head his mustache was uneven I've tried several times to get a hold of them I have not returned my calls

Awesome, best cut my dogs have ever had! They come home happy and cool. The groomer treats them…read morelike kids.