ABSOLUTELY THE BEST VET IN THE AREA--- WITHOUT ANY RESERVATIONS…read more Dr. Russell is fabulous, the staff is exceptional--we moved here 3 years ago-- started out using a local competitor on Cumberland Gap road-- very unhappy with their "we're here for the money not the animals" approach--but Dr. Russell was the BEST-- when we moved to Russell-- they saved our baby from a gastrointestinal infection-- and over a weekend Dr. Russell visited personally every day-- and gave us twice a day updates on her. Nothing but goodness here!

I've always liked taking our pets to Dr. Russell so much that we drive an extra 5 miles to get…read moretreatment for our pets.

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

Dylan, my four-legged son had an exciting experience at The Dog Stop. It was his first visit and he…read morewas super happy when he came out! He looks beautiful. Everything was done to order. These people are fantastic! 5+5 stars I give them a 10!

Very professional. Owner answered all our questions in care facility and care. We look forward to…read moretaking our little four legs there to have a play day to see how it goes.

Fantastic team that cares about my pets! I can watch them play in the pool and when I ask questions…read morethey're great about having answers for me! They work within my budget without making me feel like a bad owner!

From the owner: Embassy Veterinary Center is excited to announce the opening of our newest animal hospital in…read moreWestland, TN. Our state-of-the-art facility offers top-quality services for local dogs and cats, prioritizing their health and comfort. At Embassy Veterinary Centers, we ensure the best care for your pets with every visit to our new Tennessee location. Our 8,400-square-foot veterinary facility in Westland, TN, provides ample space for your pet to play and receive all the necessary services for a happy and healthy life.

Went to Lange because they are one of the only exotic pet vets in the area. They were able to get…read moreus an appt. on short notice. Front desk staff and vet assistants were friendly and helpful. The tiny exam/waiting room we were put in didn't seem very clean and could've used some cosmetic work. We seemed to get mixed information between two vets, one exotic vet and one surgeon. Ended up being there several hours; had some long wait times between visits to give us updates. The surgeon pitched us options (expensive I'm sure) about hospital care, either at Lange or UT, and multiple home care options that would require multiple medications, but apparently wasn't going to give us the honest info about our pet's condition until we asked what the survival chances were. Sadly our baby was in bad shape and didn't make it. Don't know if I'd visit Lange again in the future if I found a better option, not that they provided bad service, just didn't feel as comfortable with them due to mixed messages and what felt like an effort to get more money or give false hope.

My dog adds some weight in the winter months when she's less active. She is rarely outside. Your…read morereasoning for not filling my dogs medicine because I want to keep her on a lower dose so she's not taking so much poison Is my decision. It's NEVER been an issue before. You charged me for a test and I was told it would be filled with her other meds. You did neither. You did refund me for the items you charged me for that were not done. However the heart worm test was done and paid for 2 months ago. Now when you're called out you make it look like my fault. The only one suffering is the poor dog!! Now she has to have blood drawn AGAIN because you choose to hold your mistakes against ME! I'm sorry people like Shannon should not be allowed to work around people or pets.

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!