Not the best in customer service. I visited twice and interacted with the same two people who disregarded me as a paying customer maybe because of my looks. I was after all looking like a skater boy, and quite possibly not their target audience.
The first time I visited, I had to wait about 30 mins until someone talked to me. My understanding of fashion wasn't great and to be honest I didn't know what I wanted the first time I went. All I knew that they had great products based on the review here in yelp so I thought it might be a good place to try out something and possibly get some recommendations from the sales staff. There were 2 other customers in the store, so I understand if I had to wait 10 mins. I can wait that short period of time, the only problem was the staff were entertaining the newer customers who came in later than me even if they knew I was there. 30 mins in the store and I had my first chat with a sales person, told me it was better if I bring the clothes I am going to wear it with. I thought I'll just come back the next day with the pants I'm going to wear it with.
The next day, I came in ready to buy a pair of shoes. The 2 people I had a chat with was there as well, so I thought they'd know what I needed already. Again there were other customers in there so I understand if there is a 10 min wait, but I had the same treatment as the first time I visited. 30 mins later, I get to chat with the staff, I tried 3 pairs of shoes based on the recommendation of the sales guy. The first 2 were ok, but I don't want to make a purchase based on just 2 pairs. The last one was annoying as I had to wait 10-15 mins as the girl served another customer too. I thought she could've given me the shoes first for me to try, I would've been ok with her serving another customer.
Anyway, I already tried out the shoes and made a decision which one to buy. I went to the counter, waiting for the girl so I could pay the shoes. It was taking so long and after about 15 mins I decided to just leave.
I live far and had to travel 40 mins to get there. It was such a waste of my time. I can understand the first day, but the second time wasn't worth it. I went to H&M instead, bought their shoes and then paired it with shoe cushions I bought from Priceline. More comfortable than 2 out of 3 shoes I tried at Bared and it saved me $200! read more