I purchased a series of three Tixel treatments to help tighten under eyes and diminish bags. The first treatment was very mild with minimal skin reaction. The second treatment was more invasive with a good amount of redness, swelling, stamp markings and micro-crusting. The third session yielded practically no skin reaction at all, plus I did not feel much heat at all during the session. When I asked the provider about this, she said she used the same parameters on the third session as the second session. So, I asked AI a number of times as well as some other Tixel providers I know. All said that it was not biologically possible to have had the same parameters on my third treatment without any skin reaction to the thermal energy produced. They all said it defied the laws of physics, yet the provider said they were all wrong. I kindly asked for a re-do and was turned down with polite condescension. So, either the third session was a misfire or my skin miraculously became immune to any thermal high-heat energy. In any event, it was a very disappointing experience as I was hoping to see more of an improvement as well as a thermal reaction on the last session. I had the same skin provider in my last home for over 30 years. I am a very loyal and good customer when I find a provider that gives me good service. I recently moved to another State and was hoping this provider to be mine for the next years of my life. The pictures I sent her clearly showed no skin reaction, but she said that sometimes occurred. It didn't add up. Instead of handling me with a 15 minute redo and then garnering my patronage for years to come, she decided I was not worth her time. I am a performer with decades of headlining on the LV strip as well as national TV features. I need to keep up my appearance for work. And, I could have gotten her many new clients. I just feel very sad at how I was mishandled. She made me feel like a complainer instead of having a valid concern. It was just a very wrong indication. Please do your research on Tixel prior to having any sessions. Find out the protocols for what you are wanting handled. And make sure you get the skin reaction stated for each. I wish I had done my research prior to this experience. Live and learn... read more