I second the previous review as I am clearly not the first person this library has done this to. They try to rip you off to get money from you by falsely accusing you of "damaged" books.
I check out many books from this library every month or so. I take deliberate care not to damage them. Many of the books I have checked out have had coffee stains and food stains on them from previous renters. Some of the books from this library are not in tip top condition.
I checked out a used, older book published in the 1990s that was in less than fair condition and I read it and then returned it, to the drop box, in the exact same condition that I checked it out in.
Now the library is alleging I damaged the book and that I owe them $20, which is the cost of the book brand new on Amazon to "replace" the damaged book, which was already in "used" condition when I checked it out. And I didn't even damage the book.
They're essentially asking me to give them more money than that book was even worth in the condition it was in prior to me checking it out.
This is absurd.
Additionally, I returned this book over 3 months ago, in October and library told me today, in mid January, that they no longer have the book, so I can't see it and I can't see the damage they're accusing me of. What an oddly "convenient" story for the library staff.
I've also checked out more books on two occasions since returning that particular one and this is the first time I am even hearing about the damage to it from a staff member.
The staff argued that no damage was previously noted and they advised that they mark the damaged books with a red marker to indicate as such, however, this is inaccurate as I have checked out several books that had cosmetic damage and stains to their pages that did not in fact have a red marker on them.
It's also fallacious logic to take that lack of previously noted damage as meaning that I was responsible for damaging the book. It could just as well be a product of the library's own laxity in inspection procedures-- and it no doubt is.
It's your word against theirs unless you take pictures and videos of each book you check out. And they do this because they know they can easily get away with this.
My only solution or suggestion is if you take the risk and check out books here, keep photo and video evidence of each book and it's pages that you take prior to check out to show the condition of it. Which is extremely tedious. I would not use the drop box either. Make sure you return it to a staff member. read more