My husband hates going to the doctor. He suffered for three days with a sinus infection and bronchitis before he finally relented and agreed to see a doctor. Our regular PCP was out of town due to a family emergency so we opted for Banner Urgent Care on Thornydale. I loved that we could check in online rather than just showing up and having to sit around. We checked in at 8:00am for and 8:45am appointment. We arrived about 8:35 and waited only a couple minutes before we were seen. Donna Rowe, the Nurse Practitioner that we saw was fabulous. She's so kind and gentle and genuinely concerned about her patients. We were in and out in less than half and hour and everything was handled so quickly and efficiently. The staff were great. We'd certainly come back for urgent needs or when we can't get in to see our PCP. read more

Clean, professional, considerate. Everybody is very nice. Easy to get on the website and get an appointment. Easy to park. What's not too like???? read more

Called 6 times because I wanted to see if there was a female provider who could see me given my symptoms. Each call rang for 3 minutes and then hung up. Nobody is answering. Going somewhere else. read more

I tried to call to see if they accepted my insurance and could schedule ahead. However after calling three times and being on hold each time and the automated system dropping the call after 10 minutes, after 30-40 minutes I gave up and went in as a walk in. Waited 2-3 hours, many people got to go ahead of me due to online check in. Front receptionist is incredibly rude and mean. Might as well be a DMV office. If you have the option to go to a NorthWest Urgent Care I highly recommend that over Banner. Disappointing that health care within the largest global economy is like this. read more

I came in for a knife cut, NP Natalia Philips got the job done and glued it back together, but she wasn't very forthcoming with any information about the severity of the cut or any follow-up care until I asked several questions. Overall, I'd say she's lacking in bedside manner. I called later with follow-up questions and spoke with PA Brian. He was extremely helpful and patient as I asked a few different questions, and he explained the answers very well. If I had only interacted with Brian, I would have given more stars, but Natalia's lack of bedside manner knocked my review down two stars. read more

After being on antibiotics for a UTI it had not cleared up and my Dr. told me to go to urgent care and ask for the culture to be sent out to find out what type of bacteria it was since I was being referred to a specialist and that information was important. I went to this urgent care and explained why I was there. They took a urine sample and stated they would call me with the results in a week or two. When I had not heard anything I called them and asked for the results. After a long hold I was told they forgot to send the sample out and she didn't know why. Weeks later I received a bill wanting me to pay for the visit, even though the whole reason I went there did not happen. I fought the bill and lost. Talk about horrible in office service as well as billing costumer service! I will pay the bill. I hope they like $1 a month for the next 46 months! read more

Zero stars. Refused to see me 20 minutes before they closed. If the doors are still open, a medical family should never turn you away, Doubt I would have received quality care because they care more about leaving early. read more

I made an online appointment for 12/23 at 7:00pm. It was confirmed by text message. I had to ask my work if I can leave early to make it to my appointment. When I got there , there was a sign on the door that said "sorry this location is closed " , meanwhile, as I sit in my car I kept getting messages from Banner about my appointment. The last text message was about me missing my appointment. Um what? They are the ones that didn't show up. I went on Google to read their reviews and someone else had mentioned that the same thing happened to him. So it has been addressed to them but nothing has been done about it. This company does not care nor value peoples time. I will never recommend this business to anyone. read more

Banner Urgent Care - Text messages from Banner Urgent care - Urgent Care Near Me - Tucson, Arizona

I'm giving my visit four stars because the young lady at the front desk was very nice and so was the nurse who took my vitals. I was diagnosed with bilateral ear infections by the NP Natalia Phillips. However I had no idea until she handed me the paperwork. She said all of ten words to me, muffled by her mask and I couldn't hear because of the infection. I just wish she had taken into consideration the fact that it was hard for me to hear. Otherwise I'd go back. read more

My first time using this urgent care and I was totally satisfied. Received necessary x-rays and helpful advice regarding the likely diagnosis (to be confirmed from radiology) and very helpful advice regarding what to do to relieve pain. I wanted to post this because I almost did not go here due to some negative ratings. read more

Waited in the lobby for 40 minutes after I filled out purple registration paper, and then they canceled my appointment while I was still in the lobby. I go up to registration and NOT even sorry, point out my purple sign in sheet in the basket, she takes my driver license and insurance and we wait another 20 min...not registered and not in the que...waste of time...my sick child was getting cranky, her fever was getting worse and other people tell me they are have been waiting for 2 hours... read more

Update: yup! I got the generic computer generated response from banner. Hahaha what a joke. The female Russian provider at this location provides HORRIBLE SERVICE! My husband went specifically there through the VA recommendation to use as urgent need for his ear issue. He was treated in a manner that NO ONE should ever be treated. After he asked if she could try to get the wax out that was causing him pain and hearing loss, she yelled at him, raised her hands, yelled, "NO GO SEE A SPECIALIST!" And walked out on his already paid visit. The nurse walking in as this happened was extremely embarrassed. My husband said, "she sounds like a Russian, couldn't translate into English well and is extremely rude." The nurse (looking scared) said, "Yup, that's just the way she is." She was trying to keep her voice down so as nit to be heard when she apologized to him. He told her it wasn't her fault. He basically got charge our copay and the insurance was charged their fee for ABSOLUTELY NOTHING but to be yelled at and treated in an abusive manner. People who don't like working with people should not be in this type of environment where people are in urgent need of proper care! This person needs to be replaced! read more

Banner Urgent Care - And THIS is the generic response that everyone who reviews Banner gets. Joke... - Urgent Care Near Me - Tucson, Arizona

I had the best experience from this urgent care. The front office, and the physician were all excellent. I was in and out quickly.

Horrible place. Took my husband's teenage son to get tested for COVID after he was experiencing symptoms last week.. waited 2 hours before they were able to see him even with an appointment. They told us we should expect results back within 3-5 days but more likely in 2 days. Day 4 - After not hearing anything we tried calling ALL day but no one would answer and call went to vm. Day 5 - after many attempts in the morning, finally got a hold of someone but she couldn't find him on file. She asked if we were even sure that he came in for a COVID test and after repeating his info several times, she found him and said they were still waiting on results. Day 6 - we called again and they said they would call the lab to see what was going on. A couple hours later, they call us back and said they don't know what happened but they've lost his COVID sample and if we would like to bring him back in to get tested! Really!?! Unbelievable! He's already missed a whole week of school! We told them no and took him to Walgreens instead and got our results within 2 hours! Long story short, staff and the way they run this place is a joke! - month later received bill from them for $6.57 for the visit. Ha! Even though we weren't happy with their service my husband wanted to just pay and be over with it. Called to pay and was told we actually owed $140 even with ins! Can't believe it! They said statement was mailed to us before they charge for the other services! Billing dept has now opened a review for the claim when we called! This is unacceptable! I will file a claim with BBB as well. read more

I woke up on fathers day with a fever of 101.5 , body pain, feeling achy all over, sore throat, chills, heart rate racing HR 106, Short of breath, productive cough, feeling pretty much like if I had the influenza or COVID (vaccinated). I am 34 years old relatively healthy and I never go to an urgent care unless if feel this bad and it had been over 3 years. So I go seeking at the very least some empathy and someone that can listen or understand how bad I felt but unfortunately got assigned Ms Phillips, Natalie NP who took 1 minute to assess me and didn't even listen to my complaints that I listed above. No COVID test, No influenza test in spite of having all those symptoms stated above. I told her my cough was so bad I hadn't slept, I told her i had a productive cough, I also mentioned that i was nauseated. All she wrote on my discharge paper was sore throat and she gave me a strep test that was actually recommended by her tech nurse who was a lot more caring than she was . I was prescribed cough drops for an half hour drive and an 15 minute wait in the lobby with a 1 minute exam all while carrying the fever of 101 with my heart racing @ 106. She told me to drink water and stay hydrated and I asked her to please test me and she said to come back tomorrow if I don't feel better. I am like I am already here what's the difference it takes a few seconds to swab somebody why not do it today instead of waiting for tomorrow. So if you need urgent care avoid her at all cost she is a horrible NP who cant listen to her patients and lacks the empathy to be treating sick patients. Instead of debating with an incompetent provider I took the high road but I hope this review can help anybody who is thinking about going to see this particular NP. Take your loved ones elsewhere or even consider seeing a tele health doctor before you come here. read more

Banner Urgent Care - 38.4 Celsius = 101.12 Farenheit - Urgent Care Near Me - Tucson, Arizona

Waited over 2 hours to be seen- lazy stupid staff They don't understand how lines work and call back people in random order/ if you want to waste an entire day then come here. In 2 hours at an empty lobby I sat and waited. Other people came in and were seen before me. Never come to this locatuon read more

Thought I broke my foot, couldn't put weight on it. Tried calling all the way there to advise I would need help getting in. Took 15 phone calls to get them to answer me instead of hanging up on me. The only person there that seemed to enjoy his job was the x-ray tech! Had trouble understanding the nurse practitioner between her accent and her mask. Never got the follow-up call I expected. read more

this is my second appointment for a COVID test. The first one was cancelled via text message when I was a couple of minutes late. They're now 19 minutes late. Seriously, if you can go anywhere else, do. I can't because Banner requires tests from one of their locations before procedures. read more

They got me in super fast with Covid symptoms, told me to quarantine for 10 days a. I'll get my results in 3-5 days going on day 6 now an I'm calling an logging into my banner portal and there's not 1 thing about my test or screening, getting pissed tf off called about 8 times this morning an they keep just hanging up. Rings a good 6-7 times then just hangs up. Whoever the doctor an staff are here they don't care about there job. Walgreens an CVS is doing a better job then this urgent care. An that's sad. This place needs to be closed or needs new staff they ain't doing nothing but wasting peoples time coming here read more

Twice I've made an appointment to go in and they were closed! I won't be using Banner again, even if it is insurance preferred

Wait time was SO Long. I wasn't thinking and I shoulD have gone to Southern Arizona Urgent Care, it is way more of a comfortable environment and the wait time is always shorter. I will say the staff was awesome here tho! read more

This place is awful. I believe there are a total of 3 people working in the entire building and the lady at the reception desk keeps taking personal phone calls right in the lobby. While I was waiting another lady came over and told me to just go sit down until the desk girl came back because she didn't know how to do check in's. I did their on line check in for 9:55 AM and am still waiting for a doctor at 10:39 AM. So that system is mostly useless. It's not even that busy. The place does not seem well run or well staffed. I'm very glad I was here for myself and did not need to bring my children here which I will NEVER do. Not pleased with this location at all. read more

Doctor saw me a little bit before the office closed and after telling me what meds i needed to get, i waited for a nurse to come give me some paperwork like they usually do at any other place but one would come over. Places closed at 8 and by 8:15 i got up to see what was going on and as soon as i came out of the room the alarm went off and the whole place was dark. They LITERALLY LEFT ME INSIDE!!!! Front doors were locked and finally was able to get out using the emergency door. Police and security didn't show up until 30 minutes afterwards. I'm still in SHOCK of happened and how horrible the experience was there. I was furious and haven't heard from them at alllllllll since last night when it happened!!!!!! read more

I have to agree with another review on here, the front desk girl is incredibly rude. Not only rude to me, but also to the walk ins and incoming calls. As far as the service here? There is absolutely nothing "urgent" about this place. My appointment was for 4:30 and here it is 5:50 and still waiting... read more

The doctor was very kind and helpful, however the receptionist was very rude and treated me like I was stupid when I asked a question about the paperwork. I got there right before they closed, and I understand they wanted to go home, but the receptionist and the nurse that triaged me, acted like I was being a HUGE inconvenience. To be treated this way, when I was already feeling bad, is unacceptable! My husband and I are business owners and we would never allow our staff to treat others this way. I have many choices in Urgent Care Providers in Tucson, and I will never return to this one. read more

I went there 3/12/2019 at 8:00pm.I had set up an appointment to be seen for a broken right hand. I had gone to Northwest hospital the night before and they took an x-ray and said I had two broken bones in my right hand. So they told me to follow up A certain orthopedic surgeon, I did that and unfortunately my insurance wasn't accepted by this particular doctor. They told me go to urgent Care banner urgent Care and that day with set me up with a banner orthopedic surgeon someone that my insurance worked with. So I do that and on the phone I explained that's what I was going to do and that they told me that set up an appointment with them so they can give me a referral to a banner doctor and there was no problem over the phone. But when I get to the banner urgent Care on thornydale and Ina and the Target shopping center parking lot in Tucson Arizona, the front desk was very nice was very pleasant didn't have any problems with her at all she was very helpful. but the doctor or the nurse practitioner or the person that was seeing me was very very very rude very very unprofessional very static or sympathetic and she act like I was ruining her whole night just by being there. when I was telling the nurse that was taking me to the back why I was there you know to get a second opinion I get another X-ray and to get another referral she was like stun like she never heard that in her life before so she goes and gets this nurse doctor practitioner it whatever you would like to call this person I like to call her rude, she comes in and immediately with an attitude what are you doing here what do you want from us I was like woah I was told to come here by urgent care or actually Northwest hospital and when I called here earlier they told me that set up an appointment and come see you so I can get a referral to a banner orthopedic surgeon someone that accept my insurance. She tells me no they don't do that she won't see me it's my job in my business to find an orthopedic surgeon that accepts my insurance it's not their job for them to do that for me to do the footwork they will not give me a referral they don't do it for us here and it was just like telling me basically you get up and screwed me out the door like I'm sorry we can't help you here note there's nothing we could do leave bye bye bye and it's raining outside my ride drop me off of cold and I just felt very disrespected and it was most unpleasant thing I've ever had happened to me I was so embarrassed in front of other customers there and made it look like I was doing something I wasn't supposed to do I was the only gentleman there that was of color being African-American everyone else there was Caucasian and being treated totally different and it seems to me like she was trying to make a point like black people don't be seen here this is a whites-only doctor office or something like that. Raelynn Musick the nurse practitioner that was on the duty this day told me when I got back there been a very rude way what do you want and I was like excuse me what do I want and I explained to her that I needed a referral or recommendation and more x-rays on my wrist and that the insurence told me all day l need it to see a banner urgent Care. And I told her that I needed to have a referral from her for the banner orthopedic surgeon to work she told me that is not her job it's my job to find orthopedic doctor that will see me accept my insurance and I needed to do the footwork and it's not on them and she proceeded to tell me to stand up and basically scooted me up out the place like she didn't want to hear anything I have to say and I was trying to explain to her that I had already done that and the footwork have led me here my wife was on the phone with them for 3 to 4 hours prior to us finally being there but she didn't want to hear anything I have to say she was acting like I was their inconveniencing her and I was just there wasting my time or wasting her time and I had didn't get a chance to say three things to her before she was telling me to get up out of there and that they didn't want to see me and I didn't have a chance to say anything at all besides how rude they were and once I started saying that they were rude and I wanted her and I was going to report them then all of a sudden she wants to start trying to be nice and hear the number that you can call and all of this and all of that but it was two minutes to late I know she was doing it only because she knew I was going to report her and it wasn't from her heart it was from a scared place cuz she didn't want her career to look bad she didn't care about me she didn't care that she was being rude she only cared that I was going to report her and it could reflect badly on her. . Raelynn Is very unprofessional and very rude. I'd find somewhere else to go if you could. read more

Banner Urgent Care - Rude, Just plain Rude at Banner Urgent (don't)Care - Urgent Care Near Me - Tucson, Arizona

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I would give this less than one if possible. Banner is the least patient oriented health care delivery system I've experienced. I needed to have some simple pre-op testing done for a procedure at another Banner facility 2 hours north. I called Banner Urgent 10 days in advance to make sure they could do the testing and arrange for the appt. I was told they can do the specific testing (CBC, CMP blood tests & EKG). I showed up today and they refused to perform the pre-op testing, telling me it wasn't arranged. Now you may think I made some error, but interestingly not only am I a physician, but I am on staff at Banner. I know how things work. This is not the first time I've experienced horrible patient relations with Banner. If you have an option, go elsewhere. read more

My husband has to come for a covid test on Friday at 9:10 AM but we have to change the time. I try the whole day to call but nobody is taking the call and no way to leave a message. Can I go somewhere else? read more

Went for a covid test. The lady doing the test kept calling me by the wrong name. 5 days later no results. When I call Banner they are rude. Result finally uploads as not matching me. They mixed them up! And won't fix it. read more

After I wrote the review Banner contacted me through yelp and said they wanted to follow up with me about my experience. They never contact me. I guess they want to appear as if they care but in reality, could not care less. read more

I have been here twice once for my daughter and once for myself. We had the best care the PA Lisa Ritter-Baker is wonderful! The staff is great and everyone really cared about us and wanted to make us better. It was a great experience, hopefully we don't have to go back cause being sick is no fun but if you need an urgent care I would highly recommend this urgent care to anyone! read more

The initial wait to get a Covid test wasn't long, but why bother? The results from Sonora Quest haven't come yet - it's 10 days and counting! It's worthless. Someone must have listened to the president saying "slow the testing down". It puts so many people at risk to not have a timely test. I appreciate you doctors and nurses. read more

I came into Banner Urgent Care last Saturday with my earring that had been misplaced in my ear during a 9 mile hike. I had come in straight from our hike out of town and asked them to help. I had asked the lady at the front desk if she could help remove my earring due to her being at a different angle and being much more sanitary. However, the doctor told me she wouldn't be able to because she probably wasn't stronger than me and asked my boyfriend to do it in the lobby. They gave him some gloves and he did it, right there in the lobby. They didn't even offer to help me clean it off. Needless to say I will never go to this urgent care again. read more

UPDATE: as you can see below, Banner asked me for my contact information in order to resolve the issue I encountered during my visit. I sent it the same day. As of today they still have not contacted me - this is another example of what you can expect from them. The false promise that they care yet there is nothing behind it. I will update this if they ever actually contact me. read more

I diagnosed myself with allergy related conjunctivitis. I was on my way to a pharmacy to pick up some OTC meds but decided to stop in to see if there was something more that could be done. They took my insurance info and charged my HSA card $75 before I was even settled into my seat. The forms were intrusive and asked way more info than I felt comfortable providing. Eventually, I was called to the back, vitals taken, then the NP arrived a while after that. She didn't look at any of the stats or notes that the med assistant put in the system and basically asked me all of the exact same questions. She shined a light in my eyes, concurred with my self-diagnosis and sent me on my way. My insurance, which fully covered this visit, did not require a copay or anything out of pocket from me. I suppose the $75 was a non-service gratuity for wasting their time and mine. So I think my overall rating is a -75. read more