I've been coming here since last year since ive been trying to find a doctor and treatment that…read moreworks well for what I've been dealing with. Man it's been a ride of a lifetime. Between my old doctor and the new doctor. I eventually got dropped by the old doctor as they said not so nice things and false accusations. I eventually switched here to fully get the treatment and pursue TMS. Zeke was super helpful for the last 5-6 months to finally when it got approved because UHC is trash. Basing it off false information. I had to eventually file three complaints against the insurance company to get them to get this approved talked to their doctor and now since ive been doing treatment and im finally on the right appropriate dose for the other things I've been dealing with I just feel like it's much better end enjoyable in life than it used to be. I am just really glad Zeke helped advocate for me and of course I had to push it up further to get things done because they clearly (UHC) was not reading my documents. It's nice to have a doctor and office that has really helped me through this process and to be able to have a doctor that listens as well. The prior one who i used to go to would just never give it enough time for things to work and I am very sensitive to medicines and im very self aware of what I need due to not being my first rodeo and not blindly trusting as that lead to me being sicker and hospitalized. So far not been hospitalized from my time here as they have listened and been there through the process. Im just glad im finally being listened to and given the support I need to manage everything.

My initial experience with Desert Sage Behavioral Health was very positive 2022-2025. Sadly since…read moreNovember 2025 my experience has been an ongoing nightmare due to ignorant office staff, clear lack of communication, an unwillingness for anyone there to take any responsibility for the errors they make. The lack of integrity in admitting errors on their part goes on and on. I do have documentation in the form of emails, voicemails, etc. I can validate everything Im saying in this review. In Nov. 2025 was told by Desert Sage that my insurance would no longer be accepted as of Dec 31st 2025. I rushed to find a new provider and had my primary physician bridge my prescriptions. I was told by Desert Sage in January 2026 that this did not apply to my insurance plan and services could continue A few months later I was told I have to get a referral from my primary physician in order for desert sage to be paid by my insurance provider. I saw my primary and got the referral. I call desert sage to make sure they received it and I'm told the referral is not required for my plan. It was never used. In May 2025 my insurance changed, I emailed them my new insurance card and I confirmed they received it. I made sure ahead of time their clinicians were covered by my plan. In August 2026 I was called by office staff stating that my insurance expired in May 2026 and I have a several thousand dollar balance, no services until its paid. Why are they using my old insurance card? I gave them my new one and they received it. I emailed my new insurance card a 2nd time. Later in August I receive a bill for 300 and pay 150. Cant afford 3 months of copays on one months pay. If they billed correctly this wouldn't have happened. My appointment in early September 2026 was cancelled by Desert Sage. When I called I was told my insurance expired in May 2026, that I have a several thousand dollar balance and cant resume services until its paid. Seriously, second time threatening me with ultimatums of service interruption if I don't pay a bill that I don't owe. 3 times sending them my insurance card and three times they verified they got it. WHAT?? Why are they still using my old insurance card? It a losing a battle trying to fight the witless. I fully complied all along with all the requests they made. To find they were all made in error. I finally broke down and had to accept I need to go to a different provider. Desert Sage isn't up for accuracy, truth or professional integrity. The ongoing errors, threats of care interruption, avoidance of responsibility, and lack of professionalism are having a negative impact on my mental health. That's a very bad situation considering they are supposed to be a behavioral health provider. When I point out the errors and mistakes by them that have lead to these issues they refuse to acknowledge them or answer for them and they treat you like you are the problem. Desert Sage needs to do some real work on their part to find where these issues stem from. They need to hire some professional adults to fix the issues that exist with their administrative staff. No patient should be blamed for the problems that result from the errors of their staff or failures in documentation. No patient should be treated badly or threatened to have their services discontinued because of errors by the providers staff. Clearly there is a very bad lack of communication or they employ staff that doesn't care or know enough. These are bad practices for a medical providers office to have. The clinicians are good. I hope that they come to realize that their administrative staff isn't up to the responsibilities required to successfully run their office. Never once did anyone from their office ever say, "sorry, we made a mistake", or "sorry for the inconvenience". That is probably the worst part of it. Based on what I have seen, they will insult you and threaten you before they will admit to their own errors or apologize for them. Nobody needs that kind of treatment.