Had issues and an emergency. They tried for hours to transfer my money. They were friendly and…read moretried to assist me in all possible ways. And still smiled at me

The worst customer service. Every time I go in they ask me to wait until all the other customers go…read morethrough before they will get me change. This is outrageous that they won't help in order of customer. They ask me to wait even when more people stand in line. I was there for 30 min today and ended up leaving because they didn't care to help me as a customer.

Have not been impressed with customer service, I have gotten notices and gone in to check on how to…read moreresolve them and the workers I talk to have no idea what the notices are about or how to resolve them. Also, be careful because when setting up a trust account after my dad died there was a waiting period to write checks from the account which I didn't have time for

Got a notary real quick and even faxed for me... awesome bank, that is willing to help!read more

From the owner: First Federal Bank is Idaho's only mutual bank - no stockholders or majority owners, just members…read more Since 1915, First Federal has been serving the Gem State, and enhancing the well-being of individuals by providing solutions to their financial needs. First Fed offers businesses and individuals local access to premier financial products and services across personal banking, business banking, lending, and wealth management.

I love my pioneer credit union branch. Amazing and great customer service always . Highly recommendread more

i live pioneer federal credit union. They are customer friendly. When faced with an issue I speak…read morewith a human.

They fixed my mistake, and credited back my account!…read more Extremely grateful for their help

Great Customer Service! Went into the bank to make an appointment for a notary and was pleasantly…read moresurprised that I could meet with the branch manager and get the papers signed and completed...all within 20 minutes! The manager was pleasant and helpful and this branch's service is outstanding! Would definitely recommend this branch for banking.

I am very happy with ICCU. I took all of my accounts out of Chase. The difference in cue timer…read moreservice is night and day. The credit union personnel actually look happy to see me. So far, absolutely no problems or regrets. Dr. N.R.

Our family has banked with ICCU for years with multiple accounts and loans. We've always been…read morecompletely cared for. Don't listen to that other review, it's total BS.

very grateful for the customer service they really serve me well and they explained everything in…read moredetail and they took the time to really go over the information and really have me informed on what I was opening a bank account.

I have an checking account with this bank, and it is the worst bank I have ever dealt with. They…read morecharged me for retuned mail, they supposedly sent me an ATM card that I didn't request so I called the bank and they wouldn't reverse the charge. I told them that I had no need for the ATM card and not to send me it. The next couple of months they tried over and over and charged me each time. I continued to call and give the same speech until it stopped. Now I keep $42 in it just so they have to deal with my account each month, and haven't used it in over a year!! This bank is the worst, don't give them your money!!!!!

There are some banks and credit unions with poor customer service but at least they're trying to do…read morethings right. This place has the most aggressive ANTI-customer service I've ever seen. They don't keep change on hand, you can't cash a check, they don't offer wire transfers, their bill pay program uses snail mail and will send your payments late EVERY time. Their overactive security department will freeze your account if you attempt to use your ATM as a credit card while traveling. The final straw was when they froze my account while I was traveling and then notified the retirement office that they would NOT accept my retirement check direct deposit so the retirement office sent me a paper check while I was out of the country and couldn't deposit it. If you have ANY other choice, TAKE IT. You DON'T want to trust these people with your money.