Called Signature Bank for a loan early Friday morning as I was interested in purchasing a vehicle…read more Left a message with Kim and she never called me back until after 3PM. By that time, I had secured a loan at another bank.

One of the area's only proper full service banks. Best customer service around. Friendly,…read moreprofessional staff. Expect to be treated very well. They take pride in and value professional service as much as they appreciate your business.

The worst website and customer service. Every time you go from one page to another, like from your…read moreprofile to your checking account it makes you sign in again and every time you sign in it needs to send you a code to enter. I called customer service to update my address as there wasn't a box to enter it when I tried online. The Indian CS rep stated that I needed to take 2 photo IDs to my local branch bank to change my address. Finally, after going around and around with him about this, he finally relented and made the change for me. I'm looking for another bank.

I literally came in here needing so much help and I just have to say thank you to the guy behind…read morethe plexiglass right before closing time on May 13, 2021. I forgot your name, but you printed out checks for me and gave me a money order and I was panicking about closing on my house the next day. I just want you to know I appreciated you and your patience with me. this will be the only dress I go to now. good parking and has two ATM machines outside.

Alexis rd at Gay st. Very friendly and helpful. Wait time is always quick. They always have time to…read moreanswer your questions.

This Citizens Bank is okay. The people smile and assist you. I prefer the one on Lagrange. The…read morepeople there make an effort to get to know you. Both facilities are nice.

They mail harassing letters if you swear to yourself on the phone and don't care if you can access…read moreyour accounts because they rushed out an untested app. Worst bank in town.

I have been a member quite a long time. My father belonged when it was St Clements and later on…read morebelieve he moved into the Directions. He is passed years ago. But I have been in it for quite along time. Easy to get help.eyc.

I was the target of a scam yesterday resulting in the loss of $980, I've made a police report about…read morethe transaction. I called the dispute line for my business checking account. The guy on the phone didn't speak very good English, he put me on hold 3 times for and 20 seconds each and told me that he's sorry but the bank can't help me get my money back or stop the payment. So basically they told me I'm just out of luck. It was a digital transaction not cash. I'll be taking my business to another banking facility.

The Managers of the Bank should be better trained, same with there customer service on the phone…read more I went in to a branch wanting to close one of my accounts because I do not use it anymore and they charge ma a monthly fee, said I should not close it they would make a change to my account and their would be no more monthly fees. Should of closed the account. $11fee was charged. called customer service thay put me on hold for ever and then had to pay to close the account. asked to talk to a manager put me on hold came back to the phone and hung up on me, I been a customer for over 20 years and it means nothing to Fifth Third... Shame on them!!!

Extremely rude and unprofessional. When I asked for help relating a savings bond, they immediately…read morescoffed at me and could not explain to me why they couldn't help. It's okay if you aren't sure how to help, but there is no reason to be rude and dismissive about it.

I have a Automatic Transfer set up every two weeks to another financial institution. Been active…read morefor years. I recently went to cancel the transaction permanently and was unable to do so on the website. I went to the Branch, the Branch Manager was also unable to cancel. We called IT at US Bank, and they were UNABLE to cancel it ??????? Really?? So, 4 weeks later the transfer is still active and no one can stop it. TRUE STORY to this day!!!!