UPDATE: This fake Christian dumbass owner, Ken at Roxy Music cannot stop lying if he tried. You…read moreguessed it, including making more inconsistent offerings that are yet reneged when viewing how much it would cost him for THEIR ADMITTED MISTAKE! That's right, they screwed up admittedly to messing up my guitar and in communications about what was supposed to be worked on. Let's get the story straight, I insisted Ken fix my guitar, he did not offer shit initially. Interestingly Ken brings up a full refret now as if he knows something I don't. A full refret was never spoken of until he had a meeting with his "luthier". You must know it needs a full refret bud. Check out this guys behavior. He offers up to a full refret at the shop of my choice and then renegs because he "read something wrong" on the website about the price. I'll break it down for you. Ken misreads somehow $300 for a full refret which is actually $550 and offers me a full refret up to $300. One fret replaced starts at $330. I bring this up and Ken says I'm right but he can't cover the full refret at $550 that he will only cover 3 frets. As soon as he saw that price of $550 he reneged. How shitty is that? So I would then have to foot the bill for something this guy just said he would cover. He bailed on me like a true slime ball. Then all of a sudden he offers only to fix 3 frets as this would be the cheaper route for him to go. Figures. That's exactly why this store is ran this way and I ran into all of these issues because the owner is a fraud and can't keep a consistent offering. You're guaranteed to have this guy change his entire deal mid conversation without warning, it's pretty bizarre. This behavior spills over into the staff heavily and Integrity is completely lost at this place. Imagine being me and going through this and STILL not having a fixed guitar because they fucked it up! Ken wants to talk about his vintage instruments and how perfect they are while my instrument is ruined because of your trash-bin "luthier". Imagine this as well, having the title "Christian" attached to your name and your background but then doing this to a customer. Dishonor upon your head, you read something wrong, so own up to it and keep your word. If you know you errored, man up and say I'll pay the price for the full refret. You just got done agreeing to pay $300 because that's what you believed was the price for a full refret. You'd adjust and pay the $550 if you actually had integrity. It's not my problem you cannot read. You're just a wishy washy dude and that's as slimy as it gets. The next time you preach a message you go ahead and think about how you screwed me over and put that fake smile on having others believe you're a good guy. You're unfit and unworthy of owning a guitar shop and being behind any pulpit with the way you mislead customers. Do the people you preach to know your business practices? I think they'd find you better off on mute if they knew, bud. Notice in our text messages I never accepted or denied your offer, you made the decision on your own to remove it. You're a phony and you ruined my guitar! Thanks a lot, asshole! Notice this clown says in response to my review that the communication became no longer "constructive". No, what happened was I called you out for being a fraud and reneging and it became inconvenient for you so you bailed. Ken, you didn't offer anything past the original work, you reneged to 3 frets after offering a full refret because you're a cheap bastard. You literally cannot stop lying, dude. You're scummy. Your customers will become 0 customers in no time. The original owner of this place is tossing and turning in the ground watching Ken destroy this business. You see Ken's lies in real time, people who read this review. Ken refunded me $60 for the "work" they did aka fucking up my guitar and now it's going to cost me hundreds because of this asshole. Refunding me my original payment doesn't fix the damaged you caused, you little punk bitch.

These guys are great. Some of the best customer service and commitment to quality care I have…read moreexperienced. I bought a Gretsch from them and love it. They helped me set it up and responded to my concerns. Would recommend these guys over online stores and the big "box" stores. Drove from south bend to check them out. Thanks.

Joe was amazing to deal with. He is great in customer service and i highly recommend this place!…read moreVery friendly and courteous. He started me a new boost account i have an amazing phone and he set it all up for me until it was good to go!! If you need a phone or new provider go see joe!!

Bought a used phone for my daughter and after a few days noticed that the screen a burn in issue…read more Brought it back to store and the owner took it back no problem and gave us a replacement that was an even better deal. A friend of mine just dealt with him and also reported an amazing experience. Will get more business from this guy in the future!

Came is with a tangled bracelet- ifixed in seconds with service with a smile. Highly recommended…read morefor personal high quality service Great home town feel

My engagement ring was handcrafted and designed by Brad and he did an AMAZING job! It's so unique,…read moreelegant and breathtaking. I couldn't have asked for a better ring!

I first met Ken Orgel nearly 40 years ago when I purchased my first Steinway B from Hendricks Piano…read morein Chicago, and I've relied on his expertise ever since. Most recently, when I purchased my second Steinway Model D from the Steinway Piano Gallery in Hinsdale, the store graciously prepared four instruments for me to try. To my surprise, Ken was already there, ready to guide me through the process, and that's when the real fun began. Although I know little about the technical side of piano tuning, Ken has always taken the time to explain the nuances with patience and clarity. What I do know is this: after Ken works his magic, the piano always sounds its very best. His skill, professionalism, and dedication have earned my highest trust. I wholeheartedly recommend Ken Orgel to anyone seeking a masterful piano technician.

I have been using Orgel Piano Tuning for over 40 years. Ken Orgel is a registered Steinway…read moretechnician. I have owned Baldwin, Yamaha, Young Chang and have owned a Steinway Model B for 30+ years. I will ONLY USE ORGEL!... He has a great reputation among the greatest professional performers He is the tuner for the Chicago Symphony Orchestra, as well as the Lyric Opera of Chicago, i have referred him to many satisfied friends and neighbors. He has tuned and voiced my Steinway perfectly. I highly recommend Mr. Orgel....a reasonable and very kind soul.

What a wonderful local jeweler! I needed to find a place that could resize my retirement watch…read more It was so fast and affordable and the jeweler allowed me time to tell her about my watch and how proud I was of my former profession. As I waited I took in all of the custom pieces and got ideas for things I might like for them to design for me. This place is a gem...quite literally!

Super nice people. We got battery replaced in 5 watches within 15 min. Very affordable.read more

Everything very friendly and helpful right size chain and added a few hearts and fit perfectlyread more

Nice people and beautiful store! A nice stop in Valparaiso. Thank you. I would recommend.read more

I had a diamond I wanted to reset and they helped me create the design that I was looking for and…read morethe ring came out absolutely beautiful. I highly recommend Highland Jewelers!!

Local jewelry store with skilled repairmen. Friendly, honest business. Lovely variety of jewelry…read moreproducts.

Miller tv was very helpful. They installed an antenna and hooked up the tv. The service tech was…read moreextremely helpful, courteous, and did a great job. I would recommend them highly.

The service technician was very good even though it took a while he would not leave until the job…read morewas finished and everything was working properly will recommend millers service to all my friends Richard Clark