Wife & I went in to open an IRA. The "personal banker" did not know what an IRA was. He was…read morewearing a name tag that read "ask me about retirement." We spent 71 minutes with him as he phoned different people trying to get help in opening a simple account as my wife was already a regular account holder. Finally we threw in the towel and drove across town to Bank Of America where we opened the NEW account in record time with guided help from a dedicated investment professional.

Don't like listening to sales pitches every time I am banking with them.read more

Because it has an accessible service. It is also findable in a lot places. I encourage everyone to…read moremake the experience for it won't be bad at all.

Every time I walk to this bank, there is no waiting. The bank is decorated nicely, with a gorgeous…read morebrass elephant statue that should be mine. Really. The tellers and bankers are nice and friendly. Nobody makes a fuss if I don't have a deposit slip, they just fill it out for me. There is a ATM around the corner from the bank, if you don't make it during business hours.

I am not going to say there is a particular location that is crappy. Just their telephone support…read morein general are just rude! Did they forget they work for us? I have never been so disrespected, talked down to, interrupted, impatient, hung up on, lied to and calls not returned. Thats not good service. Five years of payments and this is how they treat you! All I say is RUN, do not get a loan here and this is coming from a Banker, experienced loan officer and this isn't how I handle business to get a repeat customer or referrals. This side, I would hate to see the banking or even mortgage side of this place.

I'm writing this review about the Broadway Branch because that's the one I frequent. Also because I…read morewanted to give Donna a shout out for being the nicest drive-thru teller I've ever encountered. It's like having a really friendly aunt at the bank. First Fidelity Bank is the perfect choice for my Oklahomies looking to get their money out of big banks. Maybe you're in to the Occupy Wall Street thing or maybe you're getting really into patronizing local businesses. Maybe you feel you're being overcharged by the big guys. I've been at FFB for 15 years and they do a great job. In fact, one of the only bad things I've ever had to say is that their website is a little clunky, but they've just launched a new site that I totally love. I know you think you stay at the big bank because of all the ATMs, but FFB has added a mobile deposit feature whereby you snap a photo of a check on your smart phone and deposit it via the interwebs. (Does this mean the Future has finally arrived?) Also, all ATMs at their 21 metro area locations and all 7-11s are free. Finally, in the event you're out of town or can't make it to one of the free ATMs, there is a very easy form you can fill out to get reimbursed the ATM fee. I feel like that is a pretty good effort to make sure you're not charged a fee in lieu of having 10,000 locations. Adding Desmond Mason (who happens to be one the nicest, most interesting celebrity I've ever met) as a spokesperson was a great choice. He does art with kids! Bonus: Five different deals for Keep It Local cardholders on everything from car loans to deposit accounts and mortgages. They're owned by Oklahomans who do lots of great works in our communities.

This review is about the Midfirst location on Lincoln Blvd near OU Medical. Every time I go in the…read morelobby, there are no tellers there to help the customers. I usually have to wait until they've finished with the drive through customers. So what they usually have is one teller working both the lobby AND all the lanes of the drive through. It's annoying enough to have only one teller working ALL the lanes, but to also have that same teller working the lobby also is unsatisfactory. What this does is create extremely poor customer service which is what Midfirst has. My other issue with Midfirst is their ATM is out of order about half the time. I'd change banks in a second if I could convince my wife to do so. Awful customer service. Here's an idea to improve customer service: Have a teller to service the lobby, then a teller for EACH of the drive-thru lanes that you have "open." Despite the illusion of being "open" by having a green light, they're really not open if there's no teller there to provide service.

I had an issue with a monthly payment charged to my account. After having spoken to several…read moreemployees saying since it was a first time issue that I was unaware of, the charge would be taken off. Serveral days pass, I wasn't called by any manager or employee to update me on the matter and my card stayed the same. After calling a different location once again, it comes to my attention that the manager, chad, refunded only half of the charge with zero information, which other employees said it would be taken care of in full. Very confusing as to why employees that chad is in charge of tell me as a customer one thing, yet he chooses to do another. I even left my number with an employee for the manager, chad, to give me a call back to further assist me with the matter. Of course he did not. All in all it was just an uncomfortable and unnecessary situation that seemed like a very simple solution which turned into a week long cat and mouse game of me just trying to figure out what's going on with my card. The employees were helpful- but as to how chad is a manager at this location absolutley boggles me. He was not helpful, had zero communication, and at the end of the day made me feel taken advantage of as a customer. After all of this frustration, little to no communication, and having to contact several of their other branches, my situation remains unresolved. Be careful who you bank with and avoid chad at the Lincoln location in Oklahoma City at all costs.

communications federal credit union started out with a good experience but ended with a terrible…read moreexperience when they mailed me my title they said they mailed it at the first of month and they don't put a tracking # on it how irresponsible when I called about it they just kept repeating there self's and I had to go to the tag office to fix my title I wI'll not do business with them again iff this how they treat there customer

This is a horrible location with employees that will lie to your face about your money and what you…read morewant to do it with it. I recommend that if you've had issues with them you should file a formal complaint like I did at: https://complaint.mycreditunion.gov/Complaint/createcasev2?sfdcIFrameOrigin=null In November I went to deposit cash using their drive thru. I bank with a shared credit union in another state so have to use them sometimes. Their bill collector had been INCORRECTLY COUNTING MONEY. When I asked about it they had no answers then they told me I couldn't deposit cash into my account because I had a "restriction". I had used my card twice that same hour, before and after that. Called my bank, checked my accounts, literally no restrictions or anything suspicious at all. Their employees lied to me about my account then when I panicked they laughed and hung up the camera call. As you can see someone from their company reached out to me and told me their regional manager would also be in contact the following day. After a week of not hearing from anyone I called someone even higher to explain the dishonesty at this location and was even encouraged by other representatives at this company to contact him but he also never answered or followed up. Months later I still can't believe their employees- Bryan and Emily did that to me and it freaks me out that people like them are in a position where they deal with other peoples money... they definitely should not be. This one experience of many with them changed my outlook on this company forever and I recommend FOCUS credit union if you're looking for another credit into on to open an account with.

The worst bank if you have your card and phone stolen. They will not freeze until the bank opens…read moreup in the morning. I will be going to chase

Didn't have to make it so impossible to get to lol gotta do a whole u turn left turn just to get in…read morethe parking lot

Always have great customer service from Jared and glad to have our accounts with this bank!read more

I just made a account with this bank 2 almost 3 weeks ago. However, I call today due to some…read morequestions I had, and the lady yells at me "if you have questions you need to call customer service stop calling our branch." My question was something very tiny, and simple any employee of bancfirst could've answered it. I definitely recommending not banking with these people, and I will be in later on to close my account with these people. if they're going to yell over the phone over something so small they don't deserve my business or anyone else. The stars on bancfirst are low for a reason people. Just take the community advice and don't go to them.