This Bank is not very good. I did have a savings account here up until recently as I have now…read moreclosed it. Stupid rules, outdated policy, stupid hours, I didn't care for it. Even before I closed my account, I had sold my old car for cash & stopped in to get a cashiers check & they wouldn't give me one bc I didn't have a CHECKING account. They have updated the ATM's here. Too little too late for moi as there is a brand new bank that has just opened next door. We use the ATM here that's it now.

I've been a customer for several years for personal and business checking. FU also has our land…read moreloan. They have been very easy to work with. All the ladies at the Whitesboro Branch are friendly and eager to help. Its been the best experience I've had with a bank.

Customer service is useless. Online banking is a joke. When they screw up your account they will…read moreplay dumb and put zero effort into correcting the issue. They have problems with simple things like zip codes and addresses and dont care. Dont trust them with your money.

Total experience, from the customer service ladies to our specialist in checking accounts, thank…read moreyall

The bank it's self has very friendly people working there. But try and get something done online is…read moreanother story. I set up a bill pay and they took out the money away before the due date and it wasn't even the correct amount. When I called the bank to question them they told me that was a mistake on my end which I know it wasn't because it wasn't even the correct amount , and it was verified at the bank itself when the bill pay was set up for. But they paid it early anyway and refused to acknowledge it was on their end. I also did a payment online using my credit card and they took it out twice out of the bank not the company but the bank withdrew it twice

After hours and weekends with this bank is horrible the online banking is average at best on a good…read moreday , that is when it is working And fully functional. The phone app is just as bad it's hit and miss on whether you have access or not because it's constantly unavailable or your saved credentials don't work half the time and reset is a hassle Just not a very IT savy organization. Pretty much just saying don't tout your online banking when it's unreliable and none of your people can help Remedy issues

I have been a customer of Bancfirst since 1995. I moved to Durant on 2009 from Norman, OK and the…read moreclosest branch to my home is the Kingston branch. Luckily I have only had to deal with the Kingston branch for more than deposits on 2 occasions because the customer service that the upper level personnel in that branch provide is frustrating at best, and has me seriously considering taking my banking business to another institution. The last time I went in the Kingston branch, I had called the Norman branch to discuss my needs & they had explained to me what I needed to do. I drove the 30 minutes to the Kingston branch & explained to the teller my needs as there was no customer service representative available. He had to come out from behind the teller bank to speak with one of the women in an office who couldn't be bothered to help me and directed him to call an outside source to walk him through the procedure. After accessing my account it was discovered that I might need to come back the following week but the customer service rep would still not be available so I would actually need to drive further to the next branch. The young teller was extremely polite & very helpful, but the air & attitude from the woman in the office was anything but helpful & this was not the first time that my experience there was frustrating. I have dealt with personnel at branches in Norman, Oklahoma City, & Hugo, OK and have never had anything but positive experiences so maybe it is difficult to get good upper level employees in such a small town or maybe the training at this location doesn't focus on customer service, but unless you are dealing with the tellers or have an existing personal relationship with the people in the office I would not expect good or even decent guest service from them. I am only giving them 2 stars because all of the tellers have always been polite, efficient & competent.

Harley is always friendly, helpful and professional. plus a big smile is always appreciated!read more

While we were moving from Boise to Nashville we need something faxed and Walmart couldn't do it so…read moreI asked the bank and the manager was more than happy to help and didn't even question that we didn't have an account and didn't charge us. They were extremely helpful to traveling strangers!!! Thank you team.