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Bancfirst

Bancfirst

(1 review)

I have been a customer of Bancfirst since 1995. I moved to Durant on 2009 from Norman, OK and the…read moreclosest branch to my home is the Kingston branch. Luckily I have only had to deal with the Kingston branch for more than deposits on 2 occasions because the customer service that the upper level personnel in that branch provide is frustrating at best, and has me seriously considering taking my banking business to another institution. The last time I went in the Kingston branch, I had called the Norman branch to discuss my needs & they had explained to me what I needed to do. I drove the 30 minutes to the Kingston branch & explained to the teller my needs as there was no customer service representative available. He had to come out from behind the teller bank to speak with one of the women in an office who couldn't be bothered to help me and directed him to call an outside source to walk him through the procedure. After accessing my account it was discovered that I might need to come back the following week but the customer service rep would still not be available so I would actually need to drive further to the next branch. The young teller was extremely polite & very helpful, but the air & attitude from the woman in the office was anything but helpful & this was not the first time that my experience there was frustrating. I have dealt with personnel at branches in Norman, Oklahoma City, & Hugo, OK and have never had anything but positive experiences so maybe it is difficult to get good upper level employees in such a small town or maybe the training at this location doesn't focus on customer service, but unless you are dealing with the tellers or have an existing personal relationship with the people in the office I would not expect good or even decent guest service from them. I am only giving them 2 stars because all of the tellers have always been polite, efficient & competent.

1NB - banks - Updated May 2026

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