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Bamboo Mountain Nursery

4.0 (2 reviews)
Closed • 12:00 pm - 5:00 PM

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3 years ago

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14 years ago

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Kurt's Garden

Kurt's Garden

3.4(8 reviews)
4.5 mi

This location is NOT closed. Don't know why anyone is reporting this. Please fix the YELP notice…read moreto correct this. I stopped by last week, for the second time and received the same, excellent, cheerful, and knowledgeable service as I did the first time. Kurt's Garden has an excellent variety of trees and bushes. I showed up with lots of pics/ideas of what I was looking for. Since I knew I was going to have a lot of questions i.e. I needed some handholding, I tried to make sure I arrived at a time with less traffic. I found their prices to be commensurate with what I was seeing online and I'd much prefer to support a local business, so I will be back! I haven't made a purchase yet, but only because I'm worried about planting right now, with this horrible heat wave.

I really wanted to go local and hire this place to do a few acres of landscaping after a friend who…read moreworked there was telling me regularly how well they care for their plants. I figured I would try them out and purchased about 10 plants for around $500. All of the plants did pretty well considering the heat wave we were experiencing when I purchased them. Within a week the most expensive tree, a conifer, I purchased for about $150 started to show signs of disease and began wilting heavily. I contacted them for support and they recommended a fertilizer which I tried with no success. After I followed up with them for more support, sent pictures, explained that the other 8 plants I purchased were doing fine they recommended I continue to water it. Three days later the tree was wilting very badly so I called again. Several days after I contacted them for the second time someone responded telling me it looked like heat stress and that the tree should recover. It didn't. I messaged again to ask if I could exchange the tree or receive some sort of credit given how all other plants I purchased where surviving and this one tree (the most expensive) began to die with in less than a week of bringing it home. The person told me they would ask Kurt and would get back to me. That was over a month ago and I haven't received any reply. In many way I'm very grateful I did a small test run with this business before committing to a much larger project. Never-the-less I am deeply disappointed in the service and complete lack of care for my situation. I understand that plants are living and results of their continued health becomes uncertain when they are moved off-site. I wouldn't have been too upset if anyone had just communicated with me about their policies, or provided even a small discount on future purchases as a means of acknowledging the unfavorable results or to demonstrate that customer service had any priority to them. Unfortunately none of that happened. I wish I could feel good about supporting a smaller local business but in stark contrast to Kurt's garden the surrounding local hardware stores had pricing that was a bit lower and their service was 1000% better. They were available to answer questions the same day or within 24 hrs. and actually wanted to make sure all the plants I purchased from them survived a week or two after I purchased them. Given the experience between buying from a smaller local business which offers higher pricing and smaller selection and seems like they couldn't care less about the interactions their customers have or the survival of the plants they raise with so much extra care and attention it justifies the higher the price point, and a box store which has lower pricing, responds to customers concerns and actually reconciles errors, I'm going to be choosing the local big box store for my larger project. Really disappointed in my experience here.

Photos
Kurt's Garden - Semi dwarf Kumquat tree.

Semi dwarf Kumquat tree.

Kurt's Garden - Semi dwarf Meyer lemon tree.

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Semi dwarf Meyer lemon tree.

Bamboo Mountain Nursery - gardening - Updated May 2026

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