store has lazy staff 100% will not work or shop here they seemed lazy and high on drugs especially…read morearound closing came in and seemed like they were high

I needed a alternator for my ailing SUV. They were courteous, friendly and helpful. The price was…read morevery reasonable. The store was clean and well staffed. I was in and out, in just a few shorts minutes. A GREAT EXPERIENCE. I WILL SHOP HERE AGAIN !!

I have previously visit this Tuscaloosa location during non-emergencies and emergencies. The…read moreemployees have always been very knowledgable and helpful. I genuinely do not believe that I have ever been to an auto parts store that was so customer-service oriented. Today, I came into the store in need of "Fix a Flat." After helping me find my originally-intended item, this particular team member listened to my current issues, and he advised me of a possibly better solution. This resulted in his assistance in plugging my tire's puncture hold, and I was on my way! Saved me money, too! He was very helpful and willing to help me in the cold! Special shoutout to him!

I sold my BMW so I could buy a new one from BMW of Tuscaloosa. I canceled my extended warranty from…read moreBMW of Tuscaloosa so I could use the money for a down payment on a new BMW. My money was approved to be returned in December 2025 and I have still not received my refund from my extended warranty and I have not bought a new BMW because they do not want to return my money, I've ask them numerous times with no help so Don't guess I will be buying another BMW!

I started going here during the pandemic. Unlike some of the chains, they didn't push the silly…read moremask BS. They also are very helpful and have what I need. I will never go back to the chains.

Great place to buy anything you need for your ride. I have a 2006 Chevy Colorado, this was the only…read moreplace in town I could find a battery to fit it.

Staff is always very rude and does not want to help anyone find what they are looking for. Everyone…read morelooks at you like they hate you walked in the door

THIS IS FOR HWY69 south store. I called and ask the manager…read moreto look up front end parts for my truck and let him know I'd pick them up in a couple hours. When I arrived was told they got busy and he didn't get to pull them so he pulled them with me there I paid for them and he said wait a minute he pulled the wrong parts yes all of them so went back refunded my money and pulled the parts again. Now maybe that's OK for some but you'd expect the manager to know what's going on and at a minimum know what he's pulling. I'll just say good luck if you should go there.

I got new tires and running boards installed at TSO and was extremely happy with the services…read moreprovided. Todd and Eric run a tight ship and excel in customer relations. They made sure to provide me with all their recommendations and are extremely knowledgeable in truck accessories. I highly recommend TSO if you value attention to detail and high quality customer service.

Still shopping for a pickup truck cover and running boards…read more This place is ok. Merchandise a little unorganized. Certainly not as clean inside and merchandise is not as organized as Tint World. Merchandise was cluttered and there wasn't much floor space. Sales clerk was knowledgeable about the products, and provided pricing. Was very good at giving his recommendations and opinions. When he was finished, he left us and went back behind the counter. This business just didn't hit the mark with us.

Management would not render the sale price that was clearly advertised right in front of the…read moreproduct he wouldn't even walk his lazy ass back there to see the advertised price So I went all the way back out of the store to my car and got my phone and took a picture of the sale and brought it to the front to show him it was on sale and he still wanted to over charge me I told him to keep it and left but they haven't heard the last of me I've got the picture of the sale that advanced advertised and a witness to the whole ordeal and what was said back and forth with the end result being that I had to pay the regular price and not the sale price they have got some of the rudest employees that I've ever experienced in all my 54 years and I plan on taking it to the next level. If need b

Bought a battery in October 2022,went dead a couple days ago. Refused to exchange. No more business…read morefrom me.

Had to get some wipers for our work truck…read more I am trying to keep small businesses in business so stopped here while in town Place is very clean and has lots of people behind the counter. Someone helped me as soon as I walked in the door He looked up the blades for me. Piece of cake Highly recommend this place. They are very helpful.

I would give no stars if that was a option but anyway here's my experience. My husband went to…read morethe store yesterday for paint to paint his car. The young man who mixes paint suggested paint that was very expensive but my husband chose a paint that would work for way less money. The guy got very rude and mad! I don't know if he was to make commissions or not but my husband was the customer. We won't be back. That guy is rude and has no Idea what he's talking about in regards to car paint. Side note the paint he sold him that supposedly was a match was black our car is Grey! Don't waste time or money at this place!

Came here to get my brake pads and rotors replaced for my 2016 ford escape. Everyone was very nice,…read moreespecially my advisor Marsallis who checked on me and kept me updated with what was going on. The wait was a little long, but I didn't plan anything else for today and declined their shuttle service since I like being there in person, plus I brought things to keep me occupied. Very satisfied with the service (automotive and customer) that I received!

When I came into the repair shop looking for a nut. The first thing the parts clerk asked was the…read morevin number of my vehicle?? Who in the world carry their vehicle vin number around? With all that still didn't get the correct nut. Make, model and year should have been suffice. The was just doing his job, he was courteous . That's why they get 2 stars.

Once again always a pleasure stopping in auto one they're always fast efficient and friendly. Even…read morethe simplest tasks they're more than capable willing to help you Thank you!!!

Went in to have the battery replaced on my Mini Cooper this morning and Dean was so helpful! Mini…read moreCooper's have a tendency to be a little tedious, but Dean was excellent and installed the new battery seamlessly. Highly recommend.

I was very happy with my service. Very fast and reliable. The driver was a very courteous gentleman…read moreand was very careful with my car. HIGHLY RECOMMEND!

From the owner: Thorntons Towing Service offer reliable services like Towing, Roadside Assistance, Lockouts,…read moreJumpstarts+