Ortiz did an excellent job in facilitating the funeral arrangements for my loved one who passed…read moreaway last month. The staff was cordial and extremely helpful. The funeral home was clean and had sofas to accommodate extra family members. The location is extremely convenient (right near the 6 train and cross Bronx expressway). The staff kept in close communication with me informing me of updates and changes when they occurred. They helped us get the casket to a separate church for traditional services. The hearse driver was helpful and very nice. I thank them again and would recommend them to anyone

Ortiz Funeral Home is ghetto af! If you love your people DO NOT use this rachet place. From the…read morebeginning, when I called, they picked up the phone like a call center. YARI, who btw is a woman who sounds like a man, was fast talking, no warmness, no compassion. I requested a direct cremation for my nephew who died this past Monday with an id viewing for 5 minutes. She gave me the price of like $1800 but warned me that price was for 4 people to view him, she said itd be $250 more for 6 people, but that she had to confirm. She called me back in less than an hour and said the price she gave me is wrong, the real price is $3800!!! As I protested she did her best to cut me off and shut me up. I blew my top!! She very coldly told me that that is the price and if I had a problem with it to call MARTIN the funeral director. I asked her to text me his number and of course, she never did. When I called back, they actually picked up the phone and hung up. My heart sank. I called again and now another female picked up the phone and she was sassy enough to make me want to smack fire out of her. She snarkly gave me Martin's number, and it goes without saying they left me on hold forever when I called. While all of this is happening, my poor brother is acclamating to the idea of having an entire funeral instead of the direct cremation. He was adamant he wanted to use this dump because other family members had been buried with them. So of course I swallowed my pride and called there this morning to apologize to YARI and pay for the funeral that we did not want but were willing to buy for my brother's sake. 9:04 am the next day I called and they told me she was with a client. I told the secretary I wanted to apologize and book an appt. She said Yari would call me back, she never did. By 1030 I asked my husband to call because I just didn't have it in me anymore. He calls and speaks to SHANNON, this "advisor" was even more ignorant and money hungry than the other idiot, Yari. She used words like "fishing" and "feel him out", when addressing the amount and funeral services my other nephew would want for his dead brother. Now my husband blew his top aswell and addressed her lack of professionalism. This place crushed my already broken heart and I will scream it from the mountain tops that Ortiz Funeral Home is garbage!!! Buyer be wary. After all of that, we read the reviews and omgggg, they can't even get loved ones ashes to the correct next of kin. Absolutely deplorable!!!!

The staff here are amazing. They showed great patience and care during this devastating time for my…read morefamily. They were helpful every step of the way and more than generous to us. Their support went far beyond what we expected. Nick, in particular, was very helpful--he listened to all our concerns, answered our questions, and made sure we felt understood. I would highly recommend their services.

We were broken, after the sudden, devastating loss of our dear daughter/niece. Chris Diconstanzo…read moremet with us and guided us through the necessary paperwork. He was so kind and professional. It was very comforting to know he would take care of all the details. He was also very accommodating, quickly understanding our wishes and making all the arrangements. We can't thank Chris and everyone else at John Dormi & Sons enough for their consideration and care. The gathering rooms are beautifully decorated and can be expanded to fit a large group. We had about 150 people come through over the course of the memorial. Families of veterans may be pleased by the collection of WWII and Vietnam War memorabilia displayed repectfully in the entrance hall. Our whole family is grateful for the graceful way the John Dormi & Sons family eased us through this incredibly painful process.

From beginning to end the process was seamless and we are very grateful for that. We also loved how…read morethe person helping us had a great attitude answered all our questions and made us feel comfortable during our difficult time! Thank you so much!

In the past 10 years John J Fox and Sons have provided funerals for several of our family members…read moreand we could not be happier with the level of service and professionalism they provided. I see a couple of negative reviews on here saying that the staff wasn't professional or no one picked up the phone, other nonsense and I have to say this was NOT my experience at all and we've been going to the funeral home for years with the same funeral director (Tom Roemmelt). The staff is extremely accommodating. For our most recent funeral, our beloved Auntie Ro loved playing the lottery. And we mentioned we wanted to have some sort of floral arrangement that would somehow honor that. Tom says "let me see what I can do." He calls up the florist, explains to them the situation, and a few seconds later he hangs up and looks at me and my wife and says "It's done." And sure enough, the arrangement came out BEAUTIFULLY, and everyone who came to the service loved it. And it provided quite a few smiles on such a dark and sad day. Also our beloved Auntie Ro was 95, and Janitza Soto made her look absolutely wonderful. They dyed her hair *exactly* the way she liked it and did her makeup flawlessly. Rose would have loved it. They took every single instruction and request we gave them and executed it perfectly right down to the pink rosary we gave them to have Auntie Ro was holding in her hands. They never once rushed us. Or pressured us. And they were always at all times professional, courteous and respectful. Tom even gave me his personal cell number to contact him directly no matter what time of day or night. To which, last minute things came up and I had to text him at midnight at he responded IMMEDIATELY. Cannot say enough nice things about this funeral home and staff. Highly recommend working with them. AAAAAAAA+++++++

We choose this funeral home for my mothers services which were held 7/3/2022 and I could not be any…read morehappier with the ease of how everything was handled. The chapel's available are both nicely lit and clean. The bathrooms were also very clean within the facility. Truly a business that is transparent and explains every step of the process to you. Genuine Compassion is hard to find in businesses but this one seems to truly care. Family owned businesses are the true businesses that deserve your business.

I want to give a honest review on one of the best funeral homes in the Bronx. My brother in Law…read moreR.I.P was at that funeral home yesterday for the viewing. The staff was awesome and helpful when we needed them. I would recommend anyone living in the Bronx who needs a funeral home for their loved ones. The prices are reasonable and it's a 7 hour viewing with this Post COVID era. Thank you for making this memorable. R.I.P Jay !!! Reeeee! Load!!!!!!

Always have had a great experience at this funeral home. From family services to friends, from…read moreburials to cremations. The services and quality they offer here are great. This funeral home is also very nice and they have parking now. It's also pretty affordable

I have no complaints about Ortiz Funeral Home. Every person I spoke to was patient and…read morecompassionate. They are a great team and could answer all my questions. Losing a loved one unexpectedly, is challenging all by itself, and the staff at Ortiz know this. I didn't feel rushed or overwhelmed by them. The onsite parking was a huge plus. The night of the viewing, the room was ready as we agreed and everything went seamless. The drive to the cemetery was easy and we were not rushed there either. I highly recommend them. Margarita was my main contact and I couldn't have asked for someone better.

One of my childhood friends died and the family had a budget. I recommended Ms Francine. The send…read moreoff was monumental. They treated him like royalty. Even though the family had limited mean. Well Done!¡!!

When my brother transitioned he lead me to this funeral home. I spoke with Frank who lead me to…read moreFrancine and she was very caring and supportive throughout the entire process. I trusted her with my brother and she executed a great job. I would highly recommend this place !!

When most people have a good experience we don't review and quickly forget. Here's mine!…read more We just buried my Uncle yesterday 5/14/18. First, My Uncle looked like he always did. They did the best job I've ever seen making the body recognizable. And I have no reason to advertising for this place!!!! 5 stars! Second, Mr Swinton spoke to us like it was his own family being buried. He said to my cousin "We'll take care of you Dad". And when I saw my Uncle, it showed. 5 stars! The limo ride was great. The driver was polite and very professional. We got to the cemetery and back in good time. They seem to know all the routes to bypass traffic. 5 stars! The Funeral service started on time. Again the pastor was compassionate and thoughtful with his sermon. The organist was professional! Over all I would say, if you live in the area, I would at least check them out. Don't go by these reviews alone. Because from my perspective, everything ran smoothly. It was a memorable good day for My Uncle and our Family!

10/13/2026 Before I…read morebegin my review, I give my condolences to the Granby family. The General Manager, Rev. Lamont Granby, passed a way suddenly a few days ago. I came here this evening for a wake. All cars must back into their parking spaces because there is not much space between the parking lot and the building. Lastly, interior of the building needs updating. It looks so 70s inside.

george and kenya are the absolute best!!!! very professional, patient and caring. i'm extremely…read morehappy i gave them my business... george is excellent at what he does and is very easy going and kenya is extremely gifted with her hands as she made my 98 year old grandmother look 20 years younger...... on a scale from 1 - 10, i give them 1,000 . thank you from the bottom of my heart george and kenya

When my mother and I walked into Castle Hill Funeral Directors on 4/8, the voice of a male yelled…read morethat we had to wait outside on the curb. Keep in mind that the COVID-19 pandemic was at its peak in the Bronx. I understand precaution and maintaining distance, but the funeral director made no prior mention on the phone about their current method of interaction with visitors. To actually put up a notice which states, "No walk-ins", while displaying a disclaimer of the pandemic which so many other essential businesses are doing, would have been sensible in order to notify visitors to not step foot into the funeral home and the reason why. I mean, you can't get more specific than that. Considering the doors are white, it would have been easy to see. But I checked a total of four times and I found nothing. Regardless of the guidelines on the news concerning funeral homes, that didn't change the fact that a notice should've been up outside. Now regarding the price for a cremation, which my mother requested for my father, the amount was almost $3,000. Two words: price gouge. As my mother and I were leaving, a woman, who works there and who had a nasty attitude, blocked the entrance. Like, seriously? This is where a notice would have sufficed so they wouldn't have to create their own little makeshift barricade with two vases and a table. I laughed for a good minute after I saw it. Or perhaps they should have just kept the door closed. Also, they should have kept themselves seated at the window where they talked to their visitors. But personally, I refuse to conduct business and do transactions that way as if it's a walk-up window at a fast food joint. That was our first and last time at this funeral home. If I could give them no stars, I would.

It was a hard time for me and my family. After I provided all the information needed they took care…read moreof everything letting us to enjoy the last hours with my grandma. Thank you to all the staff that helped us.

The worst. Very unprofessional, rude. no communication w family in time of need…read more cremation delays, wrong socials on death certicate. no one is ever there to assist you doors always closed. since David is gone the ladies are the worst and have attitude when the family hasnt gotton answers and have to make several calls to get answers. between the main office & grand concourse they dont know their ass from their elbows Ortiz is paid (overly paid) for cremation but to make the family have to go back inforth is unprofessional, disrespectful, and not right at all Id NEVER recommend anyone, had id knowen better id paid a lil more for a better funeral home services, I'd of went to John Fox

This review is long overdue, as my family worked with Sisto Funeral Home earlier this year…read morefollowing the passing of my sister. During an incredibly difficult time for our family, the care, patience, and attention we received made a very painful process a little easier to navigate. I especially want to recognize Ralph Faiella, who was incredibly attentive and compassionate throughout the entire process. He was always responsive to my texts, patient with our many questions, and made himself available whenever we needed clarification or reassurance. There are so many details and decisions that have to be handled while a family is grieving, and Ralph approached everything with kindness, professionalism, and genuine care. I also want to thank Robert and Tom, who assisted us on the day of my sister's service. They were both extremely respectful and attentive to our family and helped ensure that everything went smoothly. Our circumstances also involved additional logistics, as my sister was being transported to the Dominican Republic for a second service and her final arrangements. Ralph and the team coordinated the transportation and handled the additional preparation and retouching needed for her second viewing there. Knowing that these details were being handled carefully and respectfully was incredibly important to us, especially when coordinating arrangements between two countries. It has taken me some time to write this because, understandably, revisiting that period is difficult. But I did not want more time to pass without acknowledging the kindness and professionalism shown to my sister and our family. We are deeply grateful to Ralph, Robert, Tom, and everyone at Sisto Funeral Home for the dignity and care they showed her throughout the entire process.

I don't know where to begin in expressing my gratitude to Ralph and his extraordinary team at Sisto…read moreFuneral Home. After the sudden loss of a loved one in New York, I found myself navigating an overwhelming and emotional time from across the country. Based on reviews, I came across this gem of a funeral home in the Bronx and decided to reach out--albeit with some hesitation, knowing that not all reviews reflect reality. I can say without reservation that Sisto Funeral Home exceeded every expectation. From our very first interaction, Ralph treated me with the care, compassion, and attentiveness one would expect from a trusted family member. His communication was impeccable, his follow-up consistent, and his attention to detail unmatched. Despite the time difference and the fact that I was coordinating everything from California, Ralph was always responsive, thoughtful, and reassuring. I initially contacted eight funeral homes throughout New York City, and choosing Sisto Funeral Home was one of the best decisions I made during this difficult time. The funeral service was held at St. Raymond's Church, and it was truly beautiful. Ralph and his team arrived promptly, conducted themselves with the highest level of professionalism, and carried out every aspect of the service with dignity, respect, and grace. If I could give ten stars instead of five, I would do so without hesitation. I rarely write reviews, but making the time to write this one was a priority because exemplary service like this deserves to be recognized. Thank you, Ralph. I will be forever grateful to you and your team for guiding my family and me through one of the most difficult moments of our lives with such compassion and excellence. Thank you sincerely.