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    Balman

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    12 years ago

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    Halfords

    Halfords

    (5 reviews)

    I attended this store today after looking on the Halfords website in search of panel clips for my…read moreFord Ka. I seen that they had them online so decided to pop into store to see if they had any in stock by chance. Once in store with my mum we had a bit of a browse then approached a female member of staff who was stocking up one of the shelves at the back of the shop. I politely asked her if they had any in store to which she rudely interrupted me and told me that Halfords don't carry things like that and I would have to go to a Ford dealership. I was about to explain that I had seen them online, yet she rudely walked away from me and my mum. She was very rude and didn't seem like she wanted to help at all, so me and my mum headed back out to the car. Once in the car my mum decided to have a look on their website again to see if she could then order the panel clips to the store for another day. Upon doing this she was given the option of click and collect and the estimated time for collection was an hour. Confused and annoyed I headed back into store yet again and spoke to another member of staff who was at the main desk. I explained what I was looking for and that I had seen them online and he was so helpful! He then walked me over to a wall in the store which was FULL of the panel clips I was looking for in all different sizes. The guy was so helpful, he helped me select the correct clips and even offered to come out to the car to help me fit them. I am extremely angry that I spoke firstly to the female staff member because she wasn't even aware that they were in store and had no intention of trying to help me. She was extremely rude and just had a bad attitude overall. If it wasn't for my mum messing about on the Halfords website I was going to drive to a Ford dealership in Glasgow because I was told wrong information and basically hurried out the store because the female wasn't willing to help. I am however thankful that not all of the staff members have the same attitude and that the second member of staff I spoke to was helpful. I think that the manager of the store should review the female staff member as she could have caused me a lot of inconvenience and if she has given me incorrect information how many other customers has she misinformed?

    I've been to a few Halfords stores in the past and I've visited this one on a few occasions in the…read morepast few years. The store is small and there's not a lot of staff, but they do stock the standard items you would expect, from car parts for basic repairs & general maintenance to bikes, camping and more general car and leisure related items. Occasional there are items that you don't expect (like premixed paint for airbrushes), so it may be worth a good browse. It is located on the exit to the retail park, so it can be a bit difficult to get to, especially by foot as you try to avoid the cars racing to leave after visiting one of the other stores. There is a small (about 8 spaces ?) car park and they do offer fitting of basic parts (ie wiper blades, bulbs, etc) for a small additional charge if you need assistance. For some car parts (wiper blades, bulbs) they have handy guides that can help you choose the right part for your vehicle, however I have sometimes found the guides to be inaccurate, so it's worth double checking if you can. I'm sure that you can get some of the parts for a cheaper price elsewhere, but for convenience of location and opening hours, I've always found it worth paying that little bit extra.

    Balman - autopartssupplies - Updated May 2026

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