Tracie from Balloonatics has stolen over $1,000 from me and it has been a total nightmare trying to get it back. It seems she has been pulling this scam for the past decade. I'm not sure how she can continue to steal money from people like this. Do not use this business. I placed an order on 10/23/23 for $175 for a work event. The balloons were delivered with no problem. I was then charged five more times for a total of $1,086.87! This includes twice more for $175, once for $215, once for $283.98, then again for $237.89. I noticed because my credit card bill was exceptionally high. I contacted the business owner on December 1 and she promised to take care of it, but now I can't get in touch with her and I've been spending hours on the phone with the credit card company. Turns out it's more complicated than just reporting fraudulent charges because she is disputing my disputes. Do. Not. Use. This. Business. read more

Planned a bridal shower for my daughter remotely in Pittsburgh. From the start Tracy was helpful with suggestions. They delivered on time and the balloons looked spectacular ! read more

WARNIG!!!! I would give a zero if I could. I have been ordering from Traci (the OWNER) since we moved to Pittsburgh. You would think loyalty alone would have fixed this situation. Balloonatics messed up my order in every way possible, being the only décor I had for my sons COLLEGE GRADUATION party in June, the party was ruined. She didn't return texts or calls and refused to refund my money, $420+ for 3 small center pieces and 2 small towers, OUTRAGEOUS! I received these laughable balloons the night before the party. I called all over Pittsburgh to get new décor and or balloons and could get nothing because of time constraints. NEVER EVER USE THESE PEOPLE! I have photos if you would like to see. Contact me or find me on FB!!! read more

Balloonatics is terrible. I will not use them again and I do not recommend them. To be clear - it is not their balloon products I have a problem with, it is their bad business practices. After I placed my order (for $499.71 in balloons) my credit cards was charged. The balloons were delivered on time. Two weeks later my card was charged again for a duplicate amount. The owner Tracie told me she would issue a refund. I have not seen the credit. I called and emailed Tracie daily. When she answered (rarely) she always told me that she was out on a delivery and would issue the credit when she returned to the shop. She never did. I have had to initiate a dispute with my credit card company. read more

GREAT service. GREAT Balloons. Made the party so much more fun!! They really helped us create such a fun environment and elevated the mood of the party!! Customer service was so good and prompt. Would recommend to everyone. They really went the extra mile and it showed! read more

I wanted to support local shops but don't go there. Worst customer service ever. They were very rude. Not helpful or didn't even have any balloons I wanted. Just go to party city instead. read more

I couldn't be happier with my balloons from Balloonatics! They were delivered on time, in perfect condition and are even more beautiful than I could have imagined. No other balloon company offered a rose gold balloon, and believe me, they are stunning! So much bang for your buck! Totally recommend!!! read more

We ordered 15 balloons plus 2 number balloons for a party. They didn't bother to tell us until we picked up our order that they didn't have the numbers. Further, not worth the price you pay - $46 for the 15 balloons? Even though it was pricey, we went for it anyway because we figured that, as experts, everything would be perfect and convenient. But in the end, we didn't even get everything we wanted and we didn't have time to track down the numbers somewhere else. They also close at 2 on Saturdays...that is the most important day to be open all day. Don't waste your time. Go to party city. read more

I recently ordered from Balloonatics for my daughter's baby shower and had an great experience! The owner Tracie was easy to work and very accommodating for my needs. She was also easy to reach by phone for questions. She offered great ideas along with pictures. She delivered 2 awesome confetti balloons as well as (2) 3ft balloons with tassels that were gorgeous! Everything was delivered as promised and I received many compliments of the balloons. I would not hesitate to work with her again! . read more

***Watch your credit card!*** My card was charged an additional charge a week after my initial charge for balloons!!! Asked to remove and got no response so I had to dispute with my credit card company. Clearly this is something that is a habit here. Must be hoping that people don't check their credit card charges!!!!!! read more

I wish I good give a business a 0. DON'T EVER USE THIS COMPANY. I placed an order for balloons for a graduation party. The balance was paid two weeks prior to the party as I was told was required by Tracy (the owner). The balloons were nice-delivered on time to the venue. My problems began when I noticed that I was charged a duplicate amount two additional times two weeks after the party. After calling Tracy (the owner) numerous times--I was told indeed that this was an error and I would be issued a refund. The refund was never issued. I have called numerous times over the last month--with no answer/response. THIS PLACE SHOULD BE CLOSED DOWN FOR REPEATEDLY DOUBLE CHARGING CLIENTS. STAY AWAY! read more

Let me start by saying this is my first time writing a review ever. I have 2 young girls and we are constantly on the go. But I feel that Ballonatics deserves me taking the time to just say what a wonderful experience my husband and I had with them once again. I have used Ballonatics about nine times, and every time has been a pleasure to deal with. The owner goes out of her way to make sure you the customer are happy. She always throws in a little something extra which my girls go crazy for. And just to be clear, we always use a credit card and have never been charged anything other than what we paid for. I don't know if those negative reviews are true or just a vendetta because they all seem to have the same wording. But In the end I guess I can only speak for myself and all of my experiences and say honestly, that I will only use this place for any party I have. They deliver on time and are trustworthy besides being fantastic at what they do. My husband owns his own business and has even recommended them to clients, which is out of the norm for him because as we all know you can't make everyone happy. Turns out his clients had great experiences as we did (which made him look good lol). I wrote this review due to the fact I feel Ballonatics earned a glowing review from me that was long over due. Thank you for making every party for my daughters special and your willingness to always go out of your way to work with us. read more

I've ordered from Balloonatics several times and have never had a complaint. My kids love the unique arrangements they put together for our birthday parties and celebrations and the price is very reasonable!! read more

I recently used Balloonatics for a small event and could not have been more pleased. The balloons made all the difference in the world at the venue. The staff was extremely helpful in determining what would best flatter the evening. I will definitely use them again. read more

CUSTOMERS BEWARE!!! I placed an order for balloons in September 2014 for an event to support suicide loss and prevention organized by a non-profit organization. The balloons were delivered on time to the event. That was not the problem, the nightmare began months later when our organization was charged over $3,000 from September thru November for balloons never ordered. I contacted Tracie (owner) multiple times without a response. I proceeded to contac the credit card company to file a dispute at which time was issued a credit. When finally making contact with Tracie she apologized for the mistake and would take care of the charges. Needless to say I recently received a corresponding email from the credit card company stating the credits issued would be overturned as the merchant provided signed receipts making the transactions valid. The problem is I never signed the receipts. This has now turned into a fraud claim being investigated by the credit card company and the local police department!! read more