This is a great building for student or professional housing. Located a block from Gannon…read moreUniversity it is an easy walk for students, and two blocks from state for an easy commute for professionals. It's a really quiet area, a law firm on one side, a church across the street, and a derelict former frat hour on the other side. I lived in this building for two years and never had a complaint. Management is understanding and responsive to tenant requests. I believe the property manager has moved in to the building since I have left, so it is nice to have someone on site. Off street parking is a huge plus. Difficult to find nice, safe, protected off street parking downtown. Good choice to anyone thinking of moving in here.

When I first moved in July of 2023 the property manager at that time was very nice and communicated…read morewell. Now we have new property manager she NEVER answer the phone or txt there no where to go to pay the rent you have to call her so she can pick it up! it's very frustrating and I hope this get resolved I've asked her when I can be able to pay my rent online and she never got back with me just absolutely terrible.

If I could give 0 stars, I would…read more I would not recommend this apartment complex to anyone. I paid a deposit on March 2, 2026, for an apartment that I never moved into, and I still have not received my deposit back. The leasing manager, Josephine, was extremely rude and unprofessional when communicating with me--especially when I asked about the status of my refund. What makes this even more frustrating is that the delay was due to their failure to submit the proper documents as requested. Despite having my correct address on file (which I have proof of through email), she still sent my refund check to an address she knew was incorrect. I also have documentation and video evidence of the way I was treated during this process. As for the leasing director, Courtney, she has completely stopped responding to my calls and messages, which shows a serious lack of accountability. Overall, this experience has been disrespectful, stressful, and unacceptable. I have made multiple attempts to resolve this issue professionally, but due to the lack of response and cooperation, I am now considering legal action. Please be cautious when dealing with this complex. Have a blessed day.

When we first decided to build a new home, we weren't familiar with Maleno, but their reputation…read morepreceded them and we're happy we chose to work with them. Not knowing much about architecture and construction, my husband and I were relying on Maleno's expertise to create the perfect home from our vision--something that cannot be easy, but something that they accomplished beautifully. Initially we met with Natalie who helped us select our lot and was a primary point of contact throughout the process. She and Dominic were happy to meet us across town in a bitter snowstorm mid-construction so that we could do an impromptu walk-through. Not once did they seem putout. Natalie and Melissa worked with us to design a custom floorplan that we changed over and over until we finally hit that perfect layout for our family's needs. The number of times we rejected plan suggestions, I was sure they'd be getting frustrated, but their professionalism and patience never wavered. We had walkthroughs staggered over the building process and met with Natalie, Melissa, Dominic, and/or Richie. Each time our questions were answered, concerns were addressed, and requests for changes were noted. The building crew members were always accommodating during our visits, especially if we wanted to snap photos of the progress. We were lucky enough to get our keys just days before Erie was shut down for COVID-19 mitigation. For the sake of decreased exposure, only Natalie and Richie were present for that otherwise exciting day. They gave us a wealth of knowledge about our new home as we did our last walkthrough. After we'd gotten our keys, Ideal Sound & Vision set up our smart home devices and security. They were headed to Dominic's home to work on his house next. The fact that Maleno employs the same companies for their personal homes as they do for their customers' homes is indicative to me that they truly trust their contractors. It makes me more confident in the quality of our home's construction. Every large construction project is going to have issues. Any builder who tells you otherwise is lying. Naturally we had some concerns early on. We emailed Dominic regarding our concerns. Generally we received a response the same day (often within hours) about how the issue(s) would be handled. Every single concern we had was addressed. Not once did they tell us that something was not their problem or that they wouldn't follow up. Either a contractor was sent to us or Richie himself came to lend his skills. From a looming tree on an adjacent lot threatening to fall on our home, to a tiny screw hole that wasn't covered aesthetically--Maleno took care of it. Building our home was about as smooth a process as I could have expected. Designing it was not only fun, it was educational. And being able to see the house through its construction phases leaves little doubt as to the quality of a home we plan to spend many years. Maleno did an excellent job and continues to be accessible as we settle into our neighborhood. They are professional and always available to answer our questions. They left us feeling confident in our decision to build with them. Notably, Natalie was remarkably easy to work with and has such a welcoming personality. It was refreshing and enjoyable to work with her (especially after some less-than-stellar agents we've worked with in the past). After we were moved in, she checked in multiple times and when I reached out to her with some neighborhood questions, she responded immediately. Her customer service is unmatched. And Richie, Maleno's foreman extraordinaire, is easily one of the most accommodating and helpful people I've ever met. Despite obviously being in high-demand with all of the construction projects he's overseeing across Erie County, he's never abrupt, rushed or anything less than generous when working on any project (small or large). There are not enough hours in the day for how above and beyond he goes, but he manages.

aimee was incredible to work with. she helped us buy a home from 2000 miles away, over the span of…read morenearly 6 months. we'd find houses that peaked our interest, and aimee would follow up right away with more info, from mls listings to listing agent calls to virtual walk throughs. the home my husband fell in love and the one we ended up buying was a va reo home. apparently these purchases can be notoriously complicated. we had no experience with such a purchase, and i'm not sure if aimee did either, but aimee was patient and meticulous throughout the whole months long closing process. buying a foreclosure that we hope to make into our own was a bit frightening, but with aimee's attention to detail and clear communication skills, we knew we were making a good decision. we have made several real estate transactions with the help of several different realtors; aimee has definitely been one of the best we've had the pleasure to work with!

Doing such a great job under all the uncertainty with this COVID issue still doing the best they…read morecan an still getting thing fixed when needed in timely fashion

Thieves. Lived there a year. Called for repairs on anything…read morethat was an issue. Apartment has holes in the framing boards and some of the floor molding was missing or falling down. This was indicated in the move in sheet. A year later when I moved out they tried to charge me for carpet cleaning when I provided them with a fucking pro cleaning receipt, (we shouldn't even have to hire people to do this unless we trash them). They tried to charge me for lightbulbs that were already working fine. Tried to charge me for blinds that were damaged before I got there. Was forced to drag them through court to get these supposed fees back. Stay away from these criminals.

I used to think the problems with this place were due to the old management company, but it's VERY…read moreclear that the new owners are just as careless and incompetent as the previous ones. They'll overcharge you rent and refuse to correct it, then force you to use their poorly designed app which doesn't save data and things get "lost" when it's uploaded, which they then charge YOU for. The property is still blighted and dirty. Laundry machines took a year to get replaced after we were promised something better was getting done than putting up an apology notice. NOTHING is available for the community here outside of the "dog park". Heater is constantly breaking and instead of replacing the ancient thing, they let us go without heat for days at a time while they "schedule someone to come check it out" during the winter while snow is on the ground. Snow blocks parking spots and you get yelled at for parking in "no parking" zones, as if there is anywhere else to park. Can't wait to move out of here when my lease is up. I've been hoping things will get better and it's too obvious now that they never will.

The worst Apartment I ever had to deal with between brown water coming from the ceiling to the…read morehallway door slamming and cutting my daughter dogs tail. Got court papers taped to my door twice because of falling behind on rent due to medical expenses or because of my exes car Being parked at her apartment. Jane deyo has made this place a living hell. Now I'm getting collection calls for the last month's rent even after we left her the security deposit to cover that. I can't post all the videos and documents Here. I will post a tiktok link soon.

My Father lives there ! five things i love about…read moreSpringhill 1 location In Erie pa just outside the city proper but close enough to trains airport and bus stations for under a 20 dollar cab fare 2 the staff seem so nice attentive and pleasant 3the place is Clean Bright and easy to navagate for seniors and guests 4 the apartment/suites are huge ! two bath big bedrooms and living areas kitchens are nice and modern too 5 there is so much to do there for residents and the living seems easy neighbors are all friendly Azure cafe is a cheap eatery ! Dad has a great view overlooking the little pond with geese and a sweet gazaboe i am sure there are other services they offer that i have not mentioned like cleaning = his apartment is cleaned every two weeks

My husband and I moved to Springhill a year ago--after the 1918 Christmas snowfall of six feet--and…read moreknow we made the right choice to relocate from Philadelphia where such a facility of Springhill's caliber would be financially prohibitive. For my husband, a Girard native, moving here was "coming home." For me, it has become home in one short year. If you're bored at Springhill, you really aren't trying. You can be busy 24/7. The staff is professional and compassionate, the food delicious, and residents accomplished and engaging. My husband and I look forward to this next phase in our life journey and many more active years ahead in a natural, safe, and engaging environment that is Springhill.

UNDER NEW MANAGEMENT! The new owners are working hard inside and outside to improve every aspect…read moreof this historic building. The apartments are spacious, clean and unique. The kitchens have all new appliances and solid surface counters. The common areas are under construction to make your new home more welcoming and secure. It's your time to live in the heart of the City of Erie!

My central air conditioning has been broken since May. I requested repair in writing 95 days ago…read more According to the property manager, the landlord refuses to approve the repair, so my elderly greyhound and I have been without central air for the entire summer. As of today, there is still no word on repair despite daily requests. I have been a model tenant, and the folks in charge here seem to have no interest in doing the right thing.

Palermo is awful. Although, for Erie I guess it's one of the few places that rents pretty looking…read moreapartments. We rented one of the townhouse units at Copperleaf for years. The rent increased every year, but there no upgrades to our unit. The property management horrible, rude and useless. If you go to the office and the property manager isn't there, no one else knows what to do. Also, the tubs in the townhouses all make a ton of noise. You can literally hear your neighbors taking a shower, because the tubs squeak. Our neighbors they said they could hear all of their neighbors too. If you try and break your lease you have two options. A. pay 2 months rent, and give 30 days notice, on top of your monthy rent B. pay one extra months rent, with 30 days notice and if they happen to find a new renter "they" let you know. "They" will let you break the lease as they see fit. So pay as you go, month to month. No one ever gets their deposit back. They find any excuse to keep your money. Painting walls and carpet cleaning is usually what gets you, also you need to buy the paint from management, and use "their" carpet cleaning company. Keep all receipts as well, they require them if they even consider giving you any of your security deposit back.

I lived in Westgate townhouses from May 2022-July 2023. After I moved out, I never heard from them…read more My assumption was that everything was copacetic and they used my security deposit for cleaning and minor repairs. What I didn't realize is ... More I lived in Westgate townhouses from May 2022-July 2023. After I moved out, I never heard from them. My assumption was that everything was copacetic and they used my security deposit for cleaning and minor repairs. What I didn't realize is that not only was I charged for things that I believe don't apply to me, but they allegedly sent me "certified mail" containing the bill, however they sent it to the wrong address. Keep in mind they had my phone number and email address on file. When they couldnt reach me via USPS (again they sent it to the wrong apartment number), they sent the bill to collections and my credit score took a hit. I called and spoke to someone new in accounting and he basically told me to just contact the debt collector and see if they could reduce the amount. He also informed me that he was new and that the last person in his position was notorious for overcharging for things like paint. Two of the charges I questioned in my email correspondence with Palermo was for lock change and "damages." The lock change fee was because I allegedly turned in a copy of an original key, however I was the only tenant and I never copied a key, I turned in exactly what I was given by the property manager when I signed the lease. The supposed damages were never explained to me even when I asked for detailed receipts including material and labor costs. I was sent a very generic email response claiming that the prices are "fair." What isn't fair is how the gutter above my upstairs patio overflowed and caused water damage along the kitchen window and leaked into the basement almost into the electrical box. I took pictures and video of this and even requested maintenance come to fix it, but I never heard back. Now I'm thinking the so called "damages" they had to fix were related to this issue which was totally outside my control. On another occasion, there was a bird that somehow found itself stuck inside the air duct in my basement. I called the emergency maintenance line first. While I waited, I called several wildlife rescue services and was willing to pay out of pocket to help the poor thing. Eventually I was able to get it free, but I never once heard back from Palermo after submitting an emergency request. They never called to even check on the situation. Every material used in the townhouse is of the absolute lowest quality. The walls are extremely thin and I could literally hear everything from both sides. The neighbors to my right smoked weed which literally filled my living room and reeked like a frat house. They would fight and scream and pound the walls. The neighbors to my left would scream at their kids all day. I couldn't care less what people choose to do in their personal space, but it's like the walls were hollow. As far as I can see, the hit on my credit score is still present and I'm absolutely pissed. I regret ever living there. I'm not sure what to do at this point because I no longer live in Erie and I can't afford the time off to take them to court. If you can avoid living here, I suggest you do everything to find somewhere else. This is a predatory business and no matter what condition you leave the apartment in, you will have unknown charges on your bill, if the bill even makes it to you before it reaches collections.

Bought a property from someone who was using Marsha Marsh as their property manager. Dealing with…read moreNathan was awful. Nice enough guy, but he was not at all dependable. I e-mailed the owner's son regarding the issue and he responded with an incoherent e-mail that wasn't based in reality and was in all bluntness, bizarre. I would not recommend using this company for property management.

Okay, to be honest I've only ever encountered the rental property manager for Marsha Marsh, Nathan…read moreShontz, so be warned - my review may seem relatively limited to rentals. My family and I relocated to Erie last year, which is when I came into contact with Nathan during our search for a rental. Here's the first awesome thing - texting! No longer do you have to awkwardly talk on the phone to a complete stranger to get information or end up in their voicemail because they can't talk! With Nathan you get immediate responses to everything because he's embraced texting from a real-estate perspective! While he couldn't help us before we moved (we have five kids, so our needs were unique.) After spending a year in a home that was kind of falling apart around us, I contacted Nathan again - and he remembered me! He agreed to show me a property on my schedule and, when I didn't like it, immediately had other places in mind and showed them to me without any hesitation - finding us the perfect fit! Signing the lease and doing the walkthrough - super easy! Also, sending over cleaning and maintenance for anything that we need and always being available to us are just a couple of awesome management services. He'd probably babysit for me if I really needed it! Most importantly, I haven't, at any moment, felt like I was being taken for a ride or swindled. Sometimes you can just tell when someone is trying to sell you and doesn't really care about you, but it wasn't like that at all. I definitely recommend Nathan and Marsha Marsh to anyone in need of a real estate services.

I live here right now this place isn't a good place to live at all reasonable accommodations will…read morenot be acceptable here if your disabled with autism and limited mobility they will write you up for house keeping to the point of you being evicted and homeless very quickly I have only lived here for 5 months and was given an eviction 30 day volunteer move out and on the 9 th of next month if I don't leave they are going to file at djs office to have me removed. There are people in the building that get special treatment and others get write ups to build to eviction either make the click or your out of here. People with disabilities are not welcome to live here long as management has told us all this isn't your home this is just a place to stay like a waiting station till something else comes along. In my opinion please for your own sanity don't move into a beacon property because of their violations against people's with disabilities act and their in violation of the ada and HUD statues in regards to fair housing for discrimination. I have warned you I wish to live here without the house keeping and they gave a write up - infraction to another resident for passing gas a lot of us in the building have different medical conditions and this is absurd. D way apt 1305 highpoint tower's you will love it here my a !!!!!

From the owner: Propel your life toward new horizons at the forefront of affordable living at Highpoint Towers. Our…read morelow-income apartments in downtown Erie, PA are built to check off every item on your wish list, including fantastic amenities and one of the most sought-after addresses in the area. Located within walking distance of the area's most thrilling shopping, dining, and employment opportunities, our community welcomes you to your next home. Our Erie affordable apartments come in one and two-bedroom layouts that are spacious and adaptable. You'll enjoy fully equipped kitchens, window coverings, and spacious closets, along with heat and hot water included in the rent. Browse our photo gallery, view our floor plans, and contact us today.