This has been my favorite Snoball place for years. I usually buy larger orders than I tried to…read morebuy today and I had some door dashed just yesterday. WHAT HAPPENED: ordered 3 total. Asked for two flavored and one plain, the smallest size I could BUY for a dog. BUY I said. Never asked for a free one. The dog was home alone. I didn't want to leave her alone a long time. My husband was already impatient because there had been a wait just to get the items made. I paid, tipped three dollars as I would for three snowballs, and was THEN told that there would be a wait, as only the owner could shave the ice and he was working on the air-conditioning. So the wait. With the old dog at home, etc. and us VERY anxious to get back. Guess what? I walked back to the window, leaving my purse in the car since I already paid. NO CONE FOR THE DOG. "We didn't charge you for the plain one, because we were out of dog bowls", adding that those were for dogs that were present. Meaning, I suppose, that old crippled dogs at home are OUT OF LUCK unless they hear you say the word BUY, which I did.
SO, they offered to let me return to the car, retrieve my card, and they would make it ...adding more time to the time we had already been away. They seemed to think my ONLY problem was paying for it, but no, it was the additional wait, the additional irritation for my husband, the additional anxiety about being away. I was also, frankly INSULTED. I have bought plain ones before. BOUGHT. For the dog. THIS dog. So why did they treat me this way today. Sure, I could have stayed there in the hot sun, wearing down hubby's patience and making poor Piglet wait longer, and maybe she would have been ok, but one accidental pee on the floor and the angel is sad for days, so I was NOT going to risk her dignity for it.
I don't know how to feel about my FAVORITE Atlanta area Snoball place anymore. I'm just so sad right now. People were always great, even through longer waits, they got much larger orders correct and I NEVER had a problem. The one time a door dash order was wrong, they fixed it right away. Today was bad, tho. The way they looked at me, like I was stupid or trying to get something for nothing when I have always been a VERY loyal customer. I am too sad to eat my Snoball. It is in the freezer. I have chronic pain, like the dog does, and we had been looking forward to this.
