Not sure they will even care since this is the only review for this "mom and pop" local medical…read moredevice store. To that point, if any other customers will even look here. A sleep apnea diagnosis requiring a CPAP machine brought me in. They have a contract to kick out these devices to service members via Fort Sill's clinic paying most of the tab for the USG. And they clearly know that. The staff was generally laissez fair, tricked out in "scrubs" without any sense of urgency or personal interest. They already broke out the main device without me even having a choice. So, the reason for the 2 stars: I got the distinct impression - shared by a colleague with the exact same experience - that the person that helped us was more concerned about filling the order (with proper pricing) defined by doctor than what I really needed. They glossed over the equipment with a clear lack of empathy or a demonstrated familiarity with the kit indicating it was personal preference. Wow. Essentially, fill the order, give general guidance (nothing is returnable), and let the customer know what they didn't have and they'll let you know when it's in. More to the point...the implied message is that customer service is secondary to filling the order...probably due to the fact they are a sole proprietor or one of a few in the area. How they run out of stock is beyond me when they know they'll be paid and the government will keep sending them "clients" (using the term loosely as the rep was more concerned about billing me properly than whether I knew how to use this completely foreign equipment). Two stars may be too generous and the staff and owners will soon find out that more is expected...especially when you are on the USG gravy train. Bottom line: they clearly feel like they have the market cornered and have tired of effectively dealing with the people side of the business. Very disappointing and, if I was you...spend your money or your insurance company's money somewhere where the customer actually matters.

This is by far the best medical supply business in the area. The staff are very friendly and…read moreprofessional. They have good quality stuff also.

Lisa was extremely helpful, very professional, and overall an easy person to be around and converse…read morewith.

Awesome hometown style pharmacy! Reminds me of the store my grandparents had for 45 years and they…read morealways take care of me and my family!

Under par new management and ownership. I'm a professional when it comes to customer service. I…read morecame here for years and after how I was treated by a certain pharmacy tech and the owner herself, I am not returning. All because they would not honor the price that I was used to paying there and wanted to take my prescription somewhere else. I was asked to never come back. If you are looking for a business that actually cares about their customers, try Baker Express. Homeland pharmacy is also managed by some very nice, humble people. Thank you.

Abbey has been great! I have had several dealings with her about C-Pap equipment and other medical…read moreitems and she has been both knowledgeable and helpful in ordering supplies and conducting exchanges. I've found the prices reasonable as well!

My doctor sent a prescription for a walker to them on August 17th. On September 10th I stopped at…read morethe store to find out the status of my prescription. I was told that they are private pay only and do not take insurance. It would have been nice if they had called me to tell me that shortly after they received the faxed prescription on August 17th.

I had been working with Healthline Medical to get a new CPAP machine. I spoke with a young lady…read morethere on Thursday, during the call she made some comments that concerned me. Comments such as if I purchased a CPAP machine there then I would be buying the shell and not the entire machine. Sold separately would be items like the water chamber, the tubing, and the filter. I have used CPAP many years and I know that periodically you have to replace the water chamber, tubing and filter. I was totally unaware that this would be the case when purchasing a new machine. I felt this was not a fair way to treat a senior citizen so I decided to purchase elsewhere and cancel the order with Healthline. I have been a customer with Healthline in the past and either did not know they did this or they did not do it. Either way I gave three stars because they are a good company and maybe this was just a hostile employee. I hope to still do business with Healthline in the future just not with that particular young lady.

I would like to commend the Wichita Falls Health line store for their great over the top customer…read moreservice! Not only did they work with me on my forgetfulness of missing appointments but gave me the best run down and operational information on my new medical device that anyone could ever have been given. You feel like you are the only customer they have ever worked with and you are helped and always asked if you understand everything before leaving the store. I would especially want to "Thank" Tammie Terry and the young lady who took so much time in explaining the medical device to me, Katrina. This is a place of business I highly recommend! It is also a business that I WILL continue doing business with for all of my health care needs if possible!

I called and asked if they could please put a O2 bleed in adapter for my CPAP in with my next…read moredelivery. It was delivered by UPS the next morning. I have been so impressed with them I am trying to get my CPAP machine and supplies through them.

I fine the staff help full. Most of the time they help with my 02 bottles. I wish they could…read moredeliver more often than once a month.

We purchased a scooter for my mom a couple months ago and it's been a huge help. The employees here…read moreare very knowledgeable and accommodating.

Stephanie helped me and couldn't have been sweeter…read more I purchased a gel cushion for my husband's wheelchair and an aluminum ramp. If we need one, I will be back to rent or purchase a hydraulic (Hoyer) lift for him. Clean, well lighted venue Courteous staff Ample parking out front