I had Dr Hayden for several years. He no longer takes my insurance, but my now dentist can't do…read morehalf the stuff Dr Hayden can do. I will be making an appointment for a root canal or crown, whatever he recommends. I am so disgusted with my other dentist. 9 months for an appointment, then they cancel the day of, then schedule one in another 9 months. Toothache? Bummer. Here's antibiotics. Can't do diddly, can't pull it, it's too scary, can't root canal it, also too scary, can't crown it. No new appointment. Just 4 minutes and sorry about your bad luck. See ya. Dr Hayden NEVER treated me like that. I will swish with peroxide daily to keep the toothache at bay until I can see Dr Hayden - and I'll pay out of pocket.

continuing what has happened since my 3/31/2025 review. i refused the friday appointment and told…read morethe woman i was going to call my doctor and hung up. she evidently put me down for the appointment even though i declined it and said i couldn't wait that long for an antibiotic. the clinic said i didn't show up. the clinic has rules they don't tell their patients so here they are if you go there or ever want to. if you don't have an appointment at least every 24 months they will deactivate you as a patient. patients who are inactive or new patients who have no showed appointments will not be scheduled again per their office policy. if you have gone to another dentist you will be deactivated as a patient even if you are not a patient at the other dentist. i went to mountain valley and spent over $7000 at their clinic several years ago. i am a disabled senior and haven't had the money to go in until i got my back social security from the wep settlement. now with only 4 dentists in baker city, one doesn't do implants, one is not taking new patients, dr. hill was rude, basically called me a liar and i would never go back to him and mountain valley through their insane office policy and their lie about the appointment i didn't accept won't let me in i am stuck in baker without a dentist . i do not recommend mountain valley dental as their office rules are anti patient and the most ridiculous rules from any business.

Snarky & rude lady answers the phone, lets you know right away she's (family member of owner) when…read moreyou ask for her manager. The vast majority of dentists give cash discounts if they don't have to deal with insurance (saves them a lot of time & effort), but not here. Once you get to the actual dentist's assistant, they are nice and do quite well, but you know that rude, entitled lady giving you a nasty attitude is never going to leave, so best go elsewhere if for no other reason than to be treated in a decent manner. I asked around after that, & they're fairly well known for that person's attitude.

Today I had the worst experience with the front desk clerk. I will leave names out of it. I have…read morebeen going here for quit some time. I have nothing but good to say about the dentist and hygienist. When your billed for a routine visit that is covered by your insurance you ask questions as to why? It could be a mistake with the code being put in wrong. The insurance company said it happens to call the dentist to have them look it over. She made a comment that it would be insurance fraud to change the code. Yes if your telling a lie but I am so confused as to what they put down for the code of my cleaning at this time. She was rude and basically dismissed me. After several more minutes on the phone getting no where she hung up on me. I still need answers to this and have none. I walked over a bit upset and paid the bill and told her to cancel all appointments. :( This is sad because she gets no repercussions for her poor behavior on the phone with me. Her behavior doesn't reflect the care you get here but telling me I can no longer be seen due to my behavior in their office is out right wrong. I didn't yell or show my butt I simply asked why she hung up on me. This lady should not be the face of this establishment!!

I had a little accident with my partial and I called Cliff. He knew exactly what to do and fixed…read moreme up really quick. Will I go back? You bet I will. It is so good to find quality big town service in lil' old Baker City! You have earned my business going forward Sir! Ted Woodruff (from Baker City,)