They charged me extra for something we didn´t agree with. I brought my bike to fixe the gear. They told it is no problem, but in worst case sceneario they have to change a piece, (and said it would be max 295DKK). We agreed they will call if they find something else they consider it should be also fixed. 3 days later I got the notification by SMS the bike was ready, but to my surprise they had changed some extra things and wanted to charged me 570 DKK! That sounds for me very unprofessional, reaching the level of almost scam! I said I won´t paid for that extras we did agreed a calling me if case it was something more. They charged me stil more with a discount, but that was still too much over the price,a dn the felling of scam is terrible. read more

Great customer service and very nice staff! The man in the hat at the front desk was very friendly and accommodating when I needed my bike to be lowered. I recommend coming when they open since bikes go fast and we shoes up a little over an hour after opening and barely got our two bikes. We paid 110 dkk and 80 dkk for the luxury and meshed gear bikes since those were the only available for us. Had a great time riding around town would come again! read more

While visiting Copenhagen for a few days, a friend and I wanted to rent a bike for the afternoon. Baisikeli was the closest shop to us, with a very convenient location on the corner of a major street, right at the top of the Dybbølsbro station. The prices also seemed extremely reasonable. (Roughly $10 for a standard bike for 6 hours.) Let me say upfront that biking Copenhagen was SO FUN and I highly recommend it. But our experience in the store itself, while satisfactory, was a bit chaotic and underwhelming. When we walked in, no one really greeted us and it wasn't clear where to go or what to do. We approached the girl behind the counter and asked if we could rent a bike. Even though there were tons of bikes all around the shop, she looked out back and said, "You have to wait a few minutes." Um, OK. After an awkward pause, she gave us a form to fill out. We did so. When we were done, she took our (US) credit card to pre-pay, and told us to go out back and pick our bikes. She explained that there were 3 levels (budget, standard, and something else I don't remember) and how to identify the bike type by sticker color. In the patio area where we had been directed, there were about 6-8 bikes to choose from. Slim pickings, perhaps because it was a Saturday afternoon and a beautiful sunny day. There were no budget bikes left, but we found two standard bikes that looked nice and took them over to the girl. We recorded the bike numbers and she gave us keys to unlock them. That was it. Having never done anything like this before, we felt under-prepared and asked her to explain the basic hand signals and etiquette. She went over a couple things but basically indicated we would be fine regardless. She did suggest a nice path for us to take (again, very convenient to this location, going along the river). Unfortunately, when we actually got ON the bikes, we realized they were not going to work for us. Seats too high and such. We asked her to adjust, but she couldn't (due to some of the equipment being stuck) so we actually had to switch to two completely different bikes. The whole process took about 30 min, which was longer than I expected. Also, IMO, when you go to a bike rental shop as a tourist, there really ought to be someone guiding you through the process much more clearly than this. But whatever, we got it sorted, took our bikes, and went off through Copenhagen. It was FANTASTIC. Because the city has such great bike lanes -- and because we had GPS on our phones -- we were able to see several different neighborhoods and stop at Freetown Christiania, the Black Diamond, and the Dome of Visions all in the span of a couple hours. The bike seats were VERY hard and uncomfortable. I felt bruised for a couple days afterward. But my guess is that most/all rental bikes will be this way? I dunno. The bike locks worked great and allowed us to feel comfortable stopping a few times and leaving our bikes while we walked around. Also, the brakes and bells worked well, which was handy. I don't know anything about bike gears, except that my bike was initially on a gear that made it quite effort-ful to use, so I had to fiddle with the gears until I got to the easiest one. (Again, something that it would have been nice for Baisikeli to explain and/or fix for me before I left.) When we were done, returning the bikes was super easy. Just lock up, hand the girl the keys, and head out. In all, I would have liked more guidance and a softer bike seat, but the low cost and convenience -- as well as the fabulous time we had biking the city -- made this A-OK. read more

When in Copenhagen, do as the Danes do.. and ride a bicycle. If you didn't bring your own, you can rent it here. Right across the Dybbølsbro station where most/all S-trains go to (take the stairs, go in the direct that's not Fisketorvet), you'll see this bicycle rental shop at the junction of the road, just before you hit the meatpacking district. There are 3 types of bikes available for rental: budget, standard and family. Family comes with accoutrements for your family, I guess, such as a child seat. Standard bikes are what you're going to be wanting. Budget bikes are okay, if you're lucky and the better ones are available you can save 20 DKK or so a day. Most of them are pretty crummy. You're better off sticking to the standard bikes. Word of warning: 98% of the bikes here have coaster brakes, so if you're not used to pedalling backwards in order to brake, better try it and get used to it here before you get on the road! There's also wifi and an attached cafe called.. The Bicycle Cafe. It's tiny and cute and adorned with all kinds of bicycle stuff. You may be able to get better bikes for rent at more serious bicycle shops, but this place was cheap and cheerful and easy to find, so this is what we did. Remember, your bike goes free on the S-train but not on the metro. read more

We went to the address published today but the business has moved down the street to #103 -- just a bit farther out the same street past the train station, and on the other side of road, down a little hill. There was a good selection of bikes on a Saturday morning and the instructions were clear, easy and quick to process. I recommend this place for a good bike rental deal. read more

I rented a budget bike here for 1 1/2 weeks, and the process was simple and easy. The cost was DKK 370 ($64) for 1 week and 4 days. Beware that they do charge you a 3.75% fee for using a non-Danish credit card, so bring cash! You also need to show your passport when you pay for your rental. It's located right across the street from the S-train, so it's simple to get to and find. You get to choose from a fairly decent selection of budget bikes. Most of the bikes are 6 or 7 speeds, and every bike comes with a wheel lock. I went an hour before they closed at 6pm, and they seemed to have a larger selection than when I returned my bike at 3pm. So, you might want to go close to when they open or close to get the best selection. I took my time and chose what I thought to be the best one (I wanted a rear handle brake instead of the backpeddle brake). My bike was splendid while I had it, and I put some distance on it. read more

This is the best place to rent a bike for tourists. They have several sizes, styles, and rental options to meet your schedule and needs. Their equipment is in excellent condition, and all bikes come with free locks. Helmets are available in children and adult sizes for a small fee. You can rent a great bike for 6 hours with a helmet for about $20USD a real bargain!! Staff is friendly and knowledgeable, and have a bike route street map if you need it. Next time I'm in CPH, I'll be renting again from these guys! read more

Picked this place to rent a bike based on the fact it had the best prices for rentals. I went early morning and had the chance to pick from a robust selection of bikes, so I picked based on my needs. I chose a 3-speed Raleigh, rented it for 6 hours and had no problems! Staff was friendly and helpful. Make sure you ask questions and don't expect staff to read your mind. If you're unsure about anything, ask! read more

Thee were better bikes to rent in the city, but this shop had bikes for our kids and at less then $10 a day, was a phenomenal deal. Plus they do good by accumulating donated bikes and shipping them to Africa read more

Worst bike rental shop I've ever used. The bikes are in horrible condition, expensive and the guy running the shop is rude.

Highly recommend this place! The whole process of renting a bike here was entirely professional, convenient, efficient, and seamless! An added plus was that the people who worked there were so friendly and willing to chat about various things to do in the area. There was just a level of professionalism that I hadn't felt at the other bike shops I had checked out across the city - I especially was much more comfortable because they were able to charge with credit card and didn't need me to leave my ID with them while I had the bike (all the other shops I encountered did)!!! Oh and did I mention the rental prices were awesome . Thanks guys! read more

Bike rentals here are a steal! $15 for 24 hrs $10 for half a day. We just got the ordinary green level ones (cheap one speed). The locks worked perfectly every time and the service was impeccable. You are in and out in less than 5 minutes to get the bikes or drop it off. Remember to bring an ID, other than that the staff was beyond helpful suggesting neighborhoods for us to ride through and the best off the beaten path restaurants. I cannot speak more highly of Baisikeli's bikes or service! read more