This hotel has cozy and beautiful rooms. The food was World Class. i highly recommend this Hotel. read more

Bai Hotel - bai Cafe - Hotels Near Me - Mandaue City, CEB

Mardin was amazing with getting my morning orders in for breakfast and coffee plus recommendations on this to do Monique had great conversation and hospitality during my stay. Great learning about her Don was great getting me checked in and mixing the drink during dinner Hana was also awesome during dinner times when she was up there ensuring it all ran smoothly Also I want you thank the chef that was at the executive lounge during the evening servings. Her soup making was on point and the spread was great too. I did her singing from around corner which made me sing the same tune in my head the rest of the meal. The hotel is a little off the beaten path but in a location to provide quick transit to Cebu City / Business and the airport. Also there a 1.6km route for running near the hotel if that's your thing too. Check in was a breeze and getting to my room was easy. Although it wasn't quick cause it seems like the elevators move slowly or and you can't really hear them when they come to your level for opening. Pool and gym are a highlight of the hotel. Neither was overly packed. I went to the Lounge bar/area on the top floor it provides great views and live music on the night I went. Chicken wings and fries could've been better. The room was just ok. I had a view of the water and another building under construction. There was an off scent when entering and felt like it dissipated over time until I left out and came back after some time. Bed was really comfortable and a lot of options came with my stay due to my member leave. Daily laundry was a + along with refreshing of the mini bar. I did return one night and my door was open. I sat at the end of the hallway cause I thought they were cleaning it but they were actually in the room beside mine and didn't know why my door was propped open. Overall I'd choose to stay here again due to a good location however maybe a different type of room and view. read more

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Partied here for NYE 2025 with friends & family. Rang in 2026 on the rooftop! Food & DRINKS/alcohol included in the party package; a lot of beverage choices & many types of finger foods/snacks were served throughout the evening. Horns, hats, noise makers were all up for grabs. Photo Booth fun available too. The live entertainment was awesome & the DJ rocked! Nothing beats a 6+ minutes fireworks extravaganza when the clock struck midnight. I was filled with emotion! I definitely would do it all again!!! Finally crossed, "New Years in the Philippines/motherland" off my bucket list. read more

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Bai Hotel is one of the best hotels in Cebu. There's a roof bar, they got a Japanese restaurant and breakfast with a lot of variety. There's service is really well done and go beyond. The Japanese is kind of expensive but I get it I guess. There's a cafe down across the lobby. It has a mall nearby. This hotel is a bit off the beaten path but still close by. The real nice thing about this spot is that it's close to the airport too. So you get nice relaxation while an easy transit to airport. read more

Nice place in the city, pretty close to the airport. Perfect for those who want to take a load off for a day or two after a long flight before heading out to their respective province. Great breakfast buffet (said the fat man), with a nice rooftop bar and pool. All the amenities you need at a reasonable rate. Enjoy! read more

Bai Hotel - A very good ribeye at the hotel's steakhouse. - Hotels Near Me - Mandaue City, CEB

I always stay at the Bai Cebu while I'm here in Cebu for business. The rooms are well appointed, the staff is always excellent. I have enjoyed the hotel so much that rarely do I leave the property. Everything I need is right here. 1. The rooftop bar opens at 5pm and is a quiet, cozy place until around 2030. I usually stay there until the band begins warming up to take in the great views and hospitality. 2. The Wall Street coffee shop is physically outside the security perimeter of the hotel, but still on the property. The coffee selection is whatever you can imagine and the breakfast pastries are incredible. 3. The executive lounge is perhaps my favorite place at the Bai Cebu. Maître d's Don and Mardin are super attentive and always look after me to ensure that I'm well cared for. Chef Cherry will make sure that your high tea or evening refreshments are prepared and presented to perfection. My work trips to Cebu are often, but it's the Bai Cebu that makes the journey a pleasure. read more

Bai was one of my favorite stays during our three week trip to the Philippines. The service was amazing, the rooms were spacious, the breakfast was chefs kiss, and the in-room dinging never disappointed. I would like to shoutout the service! Everyone was so kind and made the stay feeling warm and safe. I went on vacation with my best friend and this was our first stay. We stayed for 5 nights. The location is a little far from the city attractions, but they will help organize a taxi, or you can just Grab like we did. They have a cafe, salon, spa, gym, rooftop pool, bar, and 24/7 room dining. Good vibes, and a great place to unwind. read more

Bai Hotel - Room service menu - Hotels Near Me - Mandaue City, CEB

Folks - take this review for what it is. I am a Platinum member of the SPG group and have often stayed at the Fairmont, Four Seasons and the Ritz. Unfortunately, there is no such establishments around Cebu and as per other reviews - this place was recommended to us. Let me document what happened during our 4 days of hell. This place is literally in the middle of the slums and construction. It was dusty and upon seeing what we were surrounded with, we regretted ever deciding to visit Cebu. I'm not sure what happened in the Philippines but apparently, before you arrive inside the lobby, there is security "bomb" checking your vehicle. First and foremost, the guards just look at the sides and the trunk so quickly that if there was really a bomb inside a vehicle, they would NEVER know it. How could they? It is pointless. It is a waste of time and overacting. Upon arriving in said lobby, you're greeted by a door that doesn't have an entrance or exit signage. You're supposed to "assume" that you'll enter yet another security screening like the TSA back in the US. Again I ask - is that really necessary? I've never step foot a "5-star" hotel which I had to go through security upon entrance. And by the way, no one is really looking through said system. Sometimes, per what my family and I observed, the locals (who most frequent this place) bypasses said security protocols and would just walk away. Again, 5- star right? After going through security, you're again supposed to guess which way is their hospitality desk aka where to check-in - because there is no SIGNAGE! Marsha was the one who checked me in. I asked her what other hotels they're a member of - she just said: "we're worldwide." I asked okay so what other hotel chains are you affliated with... silence. Brilliant. Oh and I paid for this hotel stay via travelocity.com and she asked me if she could make a copy of the reservation. I asked her why - she said for their copy. I told her shouldn't it be in the system already? Again, silence. Upon walking into the lobby elevators - guess what my family and I found out: there is NO elevator indicator! WTF? So you're supposed to stand in the middle of the 6 elevators and figure out which one is opened and if someone is loud in the lobby, which happened to us due to the MRS. Country pageant - we couldn't figure out which elevator dinged. We got to the hotel floor and upon exiting out, it was like a sauna in the hotel floor! What?! We got to our room and it was nice and clean but the view was of the cultural center destroyed. Nice. The bellboy brought our luggage and I gave him $5 - which I later found out, they have a NO TIPPING policy. Yet he accepted it willingly and didn't let me know of such policy. I will get back to this later. My dad and I went to the gym, which was decent - and so after that, I decided to shower. I was actually quite excited to shower - rainfall shower and all. So I was deprived of a hot shower so I took one. I got out, and my floor was wet. I decided to bring the AC higher thinking it'll dry. NOPE. I tried ignoring - thinking the blower and air circulation of the room will work its magic. I went over to my parent's room and out of curiosity, I asked my mom to inspect my room b/c it smelled funny. She and I walked back to my room and that's when she said it smelled like MOLD. She told me to ask for another room. I went to the main floor to talk to a living person and by that time, I was getting short in fuse. I forgot the woman who helped me but she told me that someone will check the room and help me out. I go back up to my room and I waited... and waited... and waited... (folks, this is a 5-star hotel!) Finally, fed up and over this treatment, I called room service and after another 10 mins, someone came. I was already irate and I guess he was overwhelmed, he told my cousin that they're still testing out the AC of the building and so the air circulation is under observation. WHAT THE HELL? So if they're still testing it out, they shouldn't be open! They shouldn't have clients staying in their establishment! They switched me to another room, but the mold smell stayed due to LACK of air circulation and blower in the bathroom. Facts: * they have a NO TIPPING policy which for the amount of work, especially in the buffet department, my heart breaks. They work hard and there were moments where I really wanted to give me $5 bills just to thank them but I didn't want to jeopardize their jobs. * employees were NOT told of no tipping policy existed before they were hired so they're blindsided. This establishment's saving grace: their staff members!!! And they're not getting tips! Housekeeping: Fatima was awesome and so helpful Cafe Bai: Archie, Sheila, Vanessa, Junee - were on it the 4x we had breakfast. They were prompt and always had a smile in their face. Hotel shuttle: Mark - helped us dissect the hotel shuttle times (which was ridiculously confusing to be read more

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We had a terrific one night stay at Bai Hotel in Mandaue. Honestly, I was not expecting much because of reading some of the other reviews. Also, after staying with relatives....we really welcomed the luxuries that we take for granted in the U.S. of A. In the Philippines, having Air Conditioning, running water, working toilets, electricity, etc. are all luxuries. Bai Hotel had all these plus so much more. The Philippines is a third world country that has had its share of terrorism and violence. As others mentioned, there are slums around the area. Still we felt very safe and secure at Bai Hotel, and we appreciated all the precautions they take to keep their guests safe. When you drive to the hotel, the Security staff will check your vehicle. They use their equipment to do a quick check under your vehicle. Reminds me of the security checkpoints at Bellagio in Las Vegas. Once you enter the hotel, you go through another security check. They check your bags, and you walk through the metal detector or whatever it is called. It's similar to security checks in the States when you go to a government office. Not a waste of time. The rooms were well appointed. My in-laws had an executive room which I would equate to a nice deluxe room at a Las Vegas property. My wife and I shared a suite with friends. The suite was quite nice. Was it as nice as suites in 5 star luxury hotels? No, it was not. But being that we were in the Philippines we were quite pleased with the room. The bed was our favorite feature of the suite. Had an awesome nights sleep!! I will say that the rates should be lower instead of being overpriced. They cater to a lot of foreignors so maybe that is why prices were higher. I did like other things about the hotel property. The pool area was wonderful. Many places to lounge, and the pool was lovely. The breakfast buffet at Cafe Bai was awesome. Staff were courteous and professional. Both Check In and Check Out went smoothly and faster than expected. So, would I stay again at Bai Hotel? Yes, I would if the price was reasonable. As I mentioned, the suite was overpriced so I would skip that. read more

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Too many so called company policies. Like can't wear sleeveless shirt on breakfast. What's this BS. But clealr ignore the fact that most of the european , american men comes here with a minor with them phedos alloed but not sleeveless shirt. read more

This hotel is relatively new and boasts that it's a luxury hotel but when my sister checked into her room it was from luxury. Considering it's new and it's 4-5 star hotel you expect clean rooms at the bare minimum but the room we checked in had so many stains on the wall it looked like a grungy motel. I was totally disappointed at the fact that the walls were so dirty and grimy how can someone say this is a "luxury" hotel? My sister got transferred to another room after I showed the front desk the photos of the dirty room which was a little better but still had some stains on the wall. Wouldn't recommend this hotel. There are far better ones for cheaper! read more

For the price we paid and not having hot water for shower, it was very disappointing. The breakfast buffet is awesome. Wide variety of cuisines from across Asia Pacific. The spa service was good and worth trying. Is located close to the mall and the hotel provides complimentary shutter. If you have an early flight to catch, this will be a great hotel to stay. read more

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Worst service so far compared to other hotels I have stayed at in the Philippines. I've been to Monarch in Pangasinan. Crimson resort in Boracay which is amazing!!!! The hotel have very small rooms and the staff here specially in the pool bar and restaurant can't compete with the previous hotels. Btw they say it's luxurious but no it's not read more

I gave 4 stars considering the fact that this is a hotel in Cebu. I live in las vegas nevada and stay in hotels there quite often, varyingly from 3-4 star ones. A luxury hotel in cebu cannot be fairly compared to las vegas luxury hotels. We booked 3 rooms. They were all clean and well stocked! The dinner buffet was worth the php800 price tag in my opinion. Vanessa, our server, was very helpful and gave exceent service to our party of 14. Customer service was great overall. Cebuano hospitality was evident amongst the staff. But they have a no tipping policy which is heartbreaking because great staff deserve to get good tips. The pool area was beautiful. The roofdeck lounge had a nice view at night and again the service was excellent. The spa prices were reasonable and the spa facilities were very clean. The cafe by the lobby served delicious food. Try their ensaymada( brioche). It is very memorable. If i had to add a negative comment, it will have to be the fact that their hallways outside the rooms were too hot. One previous reviewer mentioned it was like being in a sauna and unfortunately i quite agree. Other than that, i was happy with our stay. Yes we plan to be back and we will be recommending this hotel to family and friends. read more

We just spent about 2 weeks in the Philippines and spent our last night at the Bai in Cebu City. What a wonderful change of pace! We spent the bulk of our trip in the jungle, on the beach, and in some more impoverished areas, so having access to AC and a hot shower was amazing. The staff at the hotel was wonderful. Dondie, Derrick, Thara at the steakhouse (and the rest of the steakhouse staff) were all so kind and helpful. We spent over 24 hours at the hotel and never even had to leave; with the spa, the access to restaurants (best buffet ever!), gym, pool, etc., there just wasn't really a reason to! We were so happy with the quality of this hotel and would absolutely recommend it to anyone traveling through the city. Pro tip: get the Executive Room to get access to the Executive Lounge which offers free food and adult beverages. read more

Bai Hotel is the newest hotel in Mandaue City. A very beautiful hotel, great location, extravagant lobby, comfy rooms, roof deck pool and a Bar with a panoramic view of Cebu! Since they are new, we expect a 5 star rating for cleanliness and that's a yes! With service, another 5 star to that! Amenities? Yes, 5 stars! But why my overall rating 3 stars? I guess the food in Cafe Bai... I have been staying in this Hotel for a total of 8 nights in January 2018 alone and it has been, again a great stay, but the food do not deserve a 5 stars rating. On my first breakfast day, it was okay. You get to choose from a lot of variety of food choice made for every country. From asians to american type of breakfast, that was good for a first day. On the second day down to my last day of breakfast, all of the food were just the same! Some of the food, especially the fruits are just the same fruits served everyday! It was the first thing I noticed since I love fruits so much. Then the soup ingredients. Uhhhhhh all the same as yesterday and from the dinner servings too! Sometimes the food are not even refilled when everything is consumed. The buffet area are not even clean. Well sometimes there are a lot of guest who don't really care when they spill something but its not often cleaned by their waiters. Uhmmm please improve this part of the hotel. I do have a lot of 3 stars rating for this hotel but food is really important because it makes our day full (breakfast). read more

The first day we arrived at Bai Hotel we went straight to the bar near the booking area. Our bartender's name was Lance and he was great and fast at making drinks. Great personality, I definitely recommend, ask for him! read more

Breakfast is one of the best in Cebu! Had breakfast in Cafe Bai yesterday ( Jan. 5 2019) with friends from Manila, variety was very good. Reading other review about the breakfast, we had second thoughts at first but it turned out pretty well. I guess continuous improvement is the name of the game. This should be in the list for best buffet breakfast in Cebu. read more

We booked an exec room which gave us access to the exec lounge. The lounge serves breakfast and food in the evening. We arrived quite late in the day so it was nice to snack in the lounge rather than go out for dinner. The Lounge was empty both times we used it. We checked out the level 2 cafe for breakfast but did a 180 and went back to the exec lounge. The level 2 cafe was packed and buffet depleted. Breakfast in the lounge was great! Our room was well appointed and good value. The rooftop disco bar is novel, and the pool was nice in the evening, but packed with kids in the morning. Overall bai hotel was a great choice for us as an overnight stay in Cebu before flying home. A classy joint, clean and modern. Thanks. read more

I think its way too crowded honestly i would give 3 stars because of discount and the bedroom is nice but people are pushy