Steve the owner is great and accommodated my request for engraving my cousin's urn within a week,…read moredue to tight time constraints on the cremation. They provide great customer service but you might some difficulty reaching them by phone due to other customers trying to reach them. But be patient, and Steve will take good care of you.

This place is amazing. I have never found a local shop with as much dedication, friendliness and…read morecompetence as this one. I felt welcome and appreciated as a customer by staff who understood our needs, timeline and would do anything possible to make it happen. I also witnessed other customers while I was there asking for difficult jobs and they did not shy away from those or complain. I was pleased with their work and product selections. Don't let them just be the last resort to fix your problems; make them your first choice!!

There are a large variety of awards to choose from. I received a template of how it would look via…read moreemail the very next day. I asked for a change and it was made the same day! The turn around time for me is 7 days!

Such an amazing family owned and operated business. I've been using them faithfully for many, many…read moreyears. Their work is top notch in my book. They are always helpful with suggestions to make my life easier and for their products to look amazing. Thank you for being such a wonderful part of our local business family.

They did not fulfill our order for a nonprofit and stole our money - did not give it back to them…read more And then does not return any calls.

I can't say enough good things about Chase Street Accessories and Engraving! I was in a pinch and…read moreneeded something special engraved quickly, and not only was Chase Street was able to it same day, but it also looks absolutely beautiful. I will definitely be using them the next time I need something engraved!

So excited when I saw this store was re-opened! They had gone out of business at the White Marsh…read moremall location last fall. Apparently they decided to close the Towson store instead I did grab some amazing deals at that time (so I got a jump on buying some of this year's special occasion gifts). The holiday display caught my eye & the prices listed at $3.99 each with engraving. I always get my kids each an ornament engraved & dated for each Christmas. I found several ornaments I liked but when I inquired about the price for engraving they said "1st word/letter=$10 & each letter thereafter was $3-$13 depending upon the word/symbol etc." Needless to say this years ornaments are being bought from a local artist who makes personalized Ches.Bay crab shells hand painted $15/ea and I met her last year & bought 2 and her work was incredible!! I'm going with the local artist for a few reasons 1. Support local business, 2. Her quality,price & professionalism can't be beat! Things Remembered is still my go to store for certain engravable items however the cost of the engraving is beginning to outweigh their convenience, quality & service. I'm planning a trip back there for an after the holidays sale and hope they have a great sale and discount on engraving. If their engraving was a little cheaper, I definitely would have bought extra items for everyone & our oldest child's upcoming wedding next year. Cleanliness 5/5 Variety of items 5/5 Price 3/5(engraving especially $$$$) Friendly staff 3/5 -staff used to greet you when entering & offer to assist you, not my experience this time and store had 1 other customer beside myself Not handicap friendly 1/5 -items are too packed in store for anyone in wheelchair, knee roller or crutches and orthopedic boot like I had to move around comfortably. This should be addressed immediately. I'm going to still give 5 stars for the fact that 1. They have unique items available for personalization. 2. Can sign up online and get sale coupons and alerts for sales. 3. If you find item in store & want large quantity they can order for you and still personalize. 4. Prices range from inexpensive to very expensive (something to fit everyone's price range)

I contacted this location on both 6/29/2022 and 7/12/2022 to place an order. The employee that…read moreworks at this location was so incredibly rude and unhelpful, not only the first time I spoke with her but the SECOND time I spoke with her as well. It was such an unpleasant process, I will never be using this location again. She told me I should have gone to the website instead of placing my order on the phone. Not everyone has the ability to go to a website to order and this company will lose out on a lot of business if they keep treating their customers like this. I have never been treated so poorly.

It's home based. Quick communication. Easy parking. Good productions…read more Fends do works magic. He has million and one machines. He can do embroidery. Screen print. Vinyl print. Sublimation machine. He makes hats. Key chains. Omg. Anything mgr responds quickly and has everything done on time Highly recommend

Had some embroidery done on some jackets. Great job! I will be back for future projects.read more

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.

A nice friendly spot to get trophies, plaques and custom awards…read more David was very friendly and helpful. Aside from the price of the plaque, you'll play $.25 per word. You have the option to handwrite what you want on the award or to email the preferred message. Our plaque was available same day at no extra cost but we picked it up the next day. I will remember David when I return!

I ordered five trophies over email to use in my classroom. The owner was very helpful and kind. I…read morethought they were VERY reasonable and they turned out even better than I expected from the pictures, the kids absolutely love them. If I ever need anymore trophies I will definitely be coming back here.

FANTASTIC! Beautiful jewelry artwork is beautiful Will I the best helpful knowledgeable and…read moreall-around great guy. Go to Hi ho silver . Katie and Vix

Cool little shop! Nice selection of silver jewelry and friendly staff. Will return for sure.read more

One of the best experiences I've EVER had jewelry shopping, start to finish…read more My girlfriend and I had scheduled an engagement ring appointment for the Sunday before Christmas, as you can imagine this is a hectic time for retail stores and just life in general. When I tell you, Brilliant Earth and Zoe knocked me off my feet, I am not exaggerating. This experience from start to finish was exceptional. Zoe was EXTREMELY knowledgeable, professional, friendly, kind, and so much more. She made this experience absolutely amazing for us. Before our appointment, she reached out to touch base about our interests and likes / dislikes. Upon arrival, she was able to point out and show us all the pieces that aligned with our interests. She did show us other pieces as well, just to make sure we were given all of the options and we were able to mark those items off our lists. Any question we had, she had the answers. She did not make us feel dumb when asking even what may have seemed like a small, or silly question. She walked us through all of the steps and made sure to touch base on all of the aspects of the engagement ring buying process, some topics we didn't even think to touch base on before she brought them up. Zoe was extremely patient and so helpful during our appointment. She made sure we felt understood and heard, she prioritized our wants and needs. We were most interested in lab created diamonds for both of our rings, something in solitaire settings, and later on, more intricate wedding bands. She took her time when going through options with the 4 C's and again, answered any and all questions we had with confidence and clarity. Even after our appointment, I had a few follow up questions and needed help clarifying a few things and details, to no surprise, Zoe responded in a timely manner and was just as thorough and helpful through email, as she was in person. I am still so blown away and so impressed with her professionalism and true care and concern for us and our happiness during this appointment. She truly loves her job and takes pride in what she does. Zoe, thank you SO much for the best experience possible. Highly recommend Brilliant Earth for all of your engagement / wedding needs. Even if you're in the market for just some jewelry. Please ask for Zoe! You will NOT be disappointed. I will never recommend anywhere else again!! A++++ 5 star

I had the pleasure of working with Zoe this morning. I had my heart set on a gold round bezel lab…read moregrown diamond as I think they are so elegant. None of the shops I visited have had this style to try on and I felt I was settling for something close to what I wanted. This morning I found my dream ring including a wedding band and it was all thanks to Zoe. She explained the 4 C's to me as well and we found some amazing options. I can't wait to visit again with my boyfriend and get this engagement started!!