Office uses made up or inaccurate billing coding after they do the procedure estimate and insurance…read morecompanies don't cover what they get pre approved. After getting me to pay for something initially that my insurance didn't cover they did the procedure and low and behold there was something else that wasn't approved and I am supposed to come out of pocket for after the prior authorization went through stating they were covering everything but the thing I already paid for. Completely unprofessional and highly recommend not going here unless they give you clarification on line by line approval or you will get yourself a surprise bill. In the end my insurance company had to use another line code to cover the made up code to get it covered for something this office makes up.

Went in with my wife for her to get a root canal. Several friends recommended Dr Hanzon, and, may I…read morejust say, he was amazing. He has the best "bedside manner." He engaged with my wife and I, and kept her mind off what was going on as much as could reasonably be expected. If you find yourself needing endodontic work done, then you've found your guy.

I was referred by my dentist to the Medical Center of Clear Lake, so I called to set up my…read moreappointment. Received a call back from them with a quote for my consultation, including insurance and it was $1,600! That does not include the cost of treatment. I let them know to cancel my appointment and I researched Endodontist in League City. I am so glad that I did! While researching, I found League City Endodontics, so I called to make an appointment. They didn't have to give me a call back for a quote on consultation, it's $295 with insurance and I was able to book an appointment for the same day! They are in a white building off of 646, there is no signage on the building, but there is a block by an entrance that has all businesses listed. When you walk in the building, there is a screen on the wall that lets you know what business is on what floor and an elevator for convenience. When I walked into the office, I was asked if I had any trouble with finding them. That is why I put a description of the building. The staff at LCE were all very friendly, polite, and helpful! I had to do X-Rays, very thorough with instructions for me to follow. Dr. Schaefer was extremely professional, efficient, explained to me in layman's terms what she was seeing with my tooth. While I will not need a root canal, if I were or if I needed a root canal, Dr. Schaefer would be my first choice! I so wish that her office did regular dental services, they are that amazing! Definitely recommend for a root canal and have a great recovery!

Dr. Schaefer went above and beyond for me. Cannot be more grateful for her quick and efficient help…read morewith a very painful situation. She is the very best of the best!!

I had a root canal many years ago and my crown recently got cracked after years of wear and tear…read more My dentist referred me to this place and I was able to get an appointment for a consultation the same day. The dental assistant, Lori, was very nice and took great care of me. Dr. Vogel was also nice. He made sure to explain the whole process of a root canal retreat and what I could expect. Also that with every procedure, there could be unexpected changes once they get in there. After a brief consultation they did some panoramic X-rays and I got on the schedule for the next week. Fast forward a week and I showed up for my appointment. We got started after Dr. Vogel explained what he was going to do and me telling him my concerns from the previous root canal. Unfortunately things did not go as planned since my tooth had some infection in the root. Dr. Vogel explained that we would not be able to finish up and he was going to clean out as much infection as he could and get me a temporary filling so we could go over my next step options. After everything, he took the time to call my dentist and speak with them about what I needed next. He sent them the X-rays he took and waited with me while we discussed the plan. He told me that he was not going to charge me for the root canal since he wasn't able to do it and instead charged me for an incomplete. I appreciate that and it ended up saving me a lot of money in the end... especially since I will now be visiting an oral surgeon. While I hope I never have to have another root canal, I would definitely come back to Dr. Vogel and highly recommend him for any endodontic needs.

My husband is disabled and suffered a stroke that significantly affected his mobility and cognitive…read moredecision-making. Because of this, I attend my husbands appointments as his support person and representative. When called back for our appointment, I accompanied him to the exam room to help him as he cannot walk unassisted. The dental assistant escorted us to the room and took x rays. I stood behind the wall and then she asked me to have a seat in the exam room. Dr. Brian Duncan proceeded to come in with an extremely dismissive and a negative attitude. He asked my husband about the visit and I helped answer as my husband cannot longer communicate effectively. I asked if I could explain why our prior doctor referred us to come here. Dr. Brian Duncan proceeded to snap that I have "broken protocol". His protocol was that I was not allowed to represent my husband and could not assist my husband during this appointment. He proceeded to say "this is not going to work" and walked out of the room with no further explanation. This was extremely distressing, especially considering my husband cannot walk independently and relies on my assistance to navigate medical visits. For a patient with disabilities and cognitive impairment, compassion and flexibility should be the standard of care. Instead, we felt dismissed and treated with a complete lack of empathy by Dr. Brian Duncan. Dr. Brian Duncan should understand that caregivers and family members are often essential advocates for vulnerable patients. I hope this office reconsiders how they handle situations involving disabled patients and their caregivers in the future.

If you go to any other dentist's office in the area, I feel sorry that you aren't getting the…read moretreatment that LCFD provides. Absolutely love everyone on staff here. From the ladies at the front, the hygienists, and dentists, every single person is personable and caring. They have a massive play room upstairs, that my kids love. Although, the office is so efficient, there is rarely a wait. They are incredible with kids (and adults that struggle with the dentist).

Dr. Brent Patterson is the best! His staff is friendly and courteous. They are very competent and…read moreI never have to wait long before they takee back for my appoinent.

They seemed nice at first, I had pain in my lower left jaw, was told that Periodontal cleaning…read morewould take care of it, it did not and I did not want the periodontal cleaning I told them up front, only did it on their advice to relieve pain they charged my insurance at the highest amount. Second visit more $$$ was told I had a heavy bite and they ground down my bridge, it did not fix my issue, 3rd visit more $$$ I was referred to a specialist who found the issue was I needed a root canal and it did not take long to figure it out, and they did not take the time to see if that dentist took my insurance so more money out of my pocket. Either the Texas City Family dentist is rushing through patients and recommending the Periodontal cleaning to keep their people busy and no one there can read an x-ray, either way I was in pain for over 4 months and they billed my insurance for the first visit which I paid for because they were going to charge my insurance more than $400 and it was going to be a special of $75 or $80 they still charged my insurance even after I paid the fees. I have lost all confidence and trust in this dentist office; they play Christian music but does not seem to fit the pattern of how they operate. So be careful to find out how much up front for cash and insurance get a second opinion because I am not sure they are paying attention. My best to everyone I hope this saves someone the frustration I went through.

After I moved to Galveston, I discovered I needed a dentist. I first tried one here on the island…read moreand liked him, but he was so busy he couldn't do the work for three months. I needed something done sooner than that. I asked a local resident I met at the pool and she said, "Go off island. Check out Texas City Family Dentistry; so I did. Let me be up front with you: I don't have dental insurance and I'm scared s---less about dentists. I haven't been for many years because of past experiences and I wouldn't have gone now if I didn't have an issue. I have a real fear of dentist, but, I put on my "Big girl Pants" and off I went. After my first visit to TCFD, I am SO GLAD I DID! These people are AWESOME! Dr. Patterson is so friendly and thorough; and Jessica, the hygienist, is gentle! They took a million x-rays (including using some little pencil type one inside my mouth - never saw that before). We worked up a care plan - I need one filling and deep cleaning. I will get this starting next week in two sessions. The prices were the same as the one on island - no surprise there - but using Care Credit, I can pay over 12 months no interest, so that's perfect. What I did like was instead of paying for my whole mouth to be planed, the hygienist goes through measuring each tooth at the gum line and only planes the ones that need it so I saved some money on one quadrant because it did not need it. Very good for the budget! Also Dr. Patterson took a more conservative approach to the tooth that the other dentist said needed a crown. We are going to try a filling first and only put a crown on if we have to. So I like that. All in all I was very satisfied with the initial consultation. Jessica, the hygienist, could see I was very nervous, so she put some numbing rinse in my mouth. OMG - this is miracle stuff! I hardly felt her digging away at my gums at all during the measuring and partial cleaning. When I come back for deep cleaning, she says this will help me not feel the needles so she can dig deeper. In addition to the extra numbing rinse, there is a tv on the ceiling. They give you a remote and earphones to help distract you - I watched a session of Good Bones! Between the swishy stuff and the tv, I was as relaxed as I've ever been at the dentist. I'll write more when I come back for the drilling and the deep cleaning. AFTER 1ST TREATMENT: I was really nervous about going today to get my work done. I got the swishy stuff right away; but, unfortunately, Dr. Patterson came in right after the swishing so it didn't have as much time to "work." However, I didn't feel the numbing needles at all except for the two to the roof of my mouth. But I was told they're not pleasant no matter what. After I got through that, he let me sit for awhile to numb up. I was excited about getting the TV going to distract me; but, unfortunately, the headphones wouldn't connect with the tv so I had no sound. I can honestly say I didn't "feel" any of the drilling, but my mind plays games with me so I did have some struggles getting through it without the distractions of the tv. We had to pause a couple of times to let me get myself together. But I made it and it honestly didn't hurt. It was only my nerves getting to me. After the filling, they moved me to a room where the tv system worked for the planing. I had no troubles there at all because of the distraction of the tv and Jessica was awesome. She really is a super great hygienist. If you're like me - have a real phobia of dental work - I highly recommend Dr. Patterson and Jessica. I honestly think after going to them for a while, I'll get over a lot of my fears; maybe even all of them! I"m much more optimistic now about keeping my teeth healthy

Staff was amazing and very friendly. Dr. Hill was very…read moreinformative on treatment. I will be back if I need another treatment. Keep up the great work!

First time here and I'm very much glad I came! Dr. Hill was awesome & gentle with the procedure he…read moreperformed on my daughter. Front desk and his assistant were very friendly and welcoming! I will definitely be bringing her back for her follow up! And also, everything is very well cleaned and maintained...

I loved my experience here. They treated me like family. They where very fast and efficient…read more They have really good technology and informed me very well of my situation. I felt very confident with their treatment. I will definitely recommend them. Thank You very much Dr. Hanzon!

First they put a tablet in my lap and made me write a review the instant they numbed my mouth,…read morebefore a single procedure had been done. So remember if you see tons of good reviews many were written from the office itself under their watch. My tooth never had pain until they did the root canal, which it seems I didn't even need as my issues have been only allergies. Now the jaw is in more pain than ever before and after a highly costly procedure I'm left trying to figure out what to do before I can even attempt to crown it, when its possible I didn't even need this treatment at all. I've written them with still no reply.

Similar to other reviewers. We had gone to her since 2010, but things changed a couple years ago…read more Bad service, lack of effort in the care, random extra charges, charged way more than quoted, charged to fix a problem with a crown that they put in, less than a month later.

Recommend for general dental work but I had a really bad experience with teeth alignment. After my…read moretreatment, I still don't feel satisfied even though it took twice what it was estimated. It appeared to be lack of experience of the staff handling my case and half way through I never saw the dentist to follow the case only the hygienist.

I wish I had listened to all of the negative reviews. Both the staff and doctor were rude and…read moreignored my input regarding what pain I was actually experiencing and where. To top off the bad experience, I was then surprised by a large invoice when they had lead me to believe I would get my deposit back (which will never happen due to then charging so much more than what insurance will cover). Do yourself a favor and go somewhere else.

JACK! DO NOT WASTE YOUR TIME OR MONEY…read more They make you pay cash before procedure no matter what insurance you have. They don't pay back and are rude