***Our BLACK FAMILY was HARRASSED and RACIALLY PROFILED ***…read moreSarah was aggressive, dismissive, and unwilling to listen when we explained that the young man was not a minor, as she claimed. Despite his attempt to present valid identification proving he was 21 years old, Sarah refused to believe it, mocked the situation using air quotes about his "real age," and continued to escalate the issue. Once it became clear she could not justify her claim about his age, she abruptly shifted her reasoning, stating that he was not "chaperoning a child" and had to leave. The young man, like the rest of us, was a paying customer. He had purchased both entry and skate rental. There was absolutely no justification for the treatment he received--other than the fact that he is a young Black man. What made this even more painful was the clear contrast in how our white friend, who also had no skates and remained seated at our table, was completely ignored and never harassed by staff.
The racial bias and discrimination from Sarah, the security guard, and other staff members were blatant. The overall environment was hostile, disrespectful, and unsafe. We ultimately made the decision to leave as a group, feeling dehumanized and unwelcome.
To add further insult, the young man who had paid for entry and skate rentals was treated as if he were not a legitimate customer. The staff, including the girl at the skate rental window, were disrespectful when attempting to return our shoes, even citing minor issues like not "tucking" the laces into the skates.
We were only at the facility for about an hour in total, but it was enough time to experience clear racial profiling, harassment, and unprofessional behavior by the staff. This is not the kind of experience any paying customer should ever endure.
