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Backstage PC

5.0 (4 reviews)
Closed 10:00 am - 5:00 pm

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Vinyl Disorder

Vinyl Disorder

(54 reviews)

I am reluctant to dunk on small businesses in public because it sure is hard out there for the…read morelikes of us, but these folks really irked me and it seems from the other reviews here i'm not the only one. I hired them to produce a sticker for artwork that needed to be turned into a vector at first. They charged me $50 and botched a minor detail and i didn't notice until months later after we had run a sticker with them. Whatever, no big deal, our illustrator pointed out the mistake and I didn't notice it. My bad. They corrected the mistake once i brought it to their attention. However, when i submitted an order with the updated artwork, they swapped out the errored artwork when sending me a proof. I missed this fact, that they used an errored proof, so i signed off for approval. What insued was a multi week opaque customer service exchanged in which they repeated the same information over and over again - claiming this was a 'repeat order' even though i had to literally email them to find out the order information and submit a brand new order as their system did not have order information from only a few months prior. They simply refused to acknowledge they messed up the proof in the layout they submitted and kept repeating this erroneous information, as if saying the same thing enough times would simply change the facts they messed up. Even as show them the email chain that *proved* the file i attached via their online system was the correct one, they refused to accept responsibility for anything, and instead wanted me to make a new order that i would pay for with a discount. The impression i was left from the customer service interaction is that they care about being in the right and *and* having the last word. I eventually had to just give up and walk away. This was the most frustrating customer service interaction i've dealt with in years. These folks also seem to be completely oblivious to the fact that working relationships can scale and grow, that i would have say, maybe have had more orders from them had they just owned up to the mistake? I owned up to my part in the matter, but they never did. Or who knows, maybe they just have too much business that they simply don't care and get their hackles from frustrating customers. In any case, i'd stay away and find somewhere else to work with.

Place is great they have some of the coolest graphics for stickers so stoked thanks guys !!!read more

Backstage PC - web_design - Updated May 2026

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