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    Back Road Baggage

    5.0 (1 review)
    Closed Closed

    Services - Back Road Baggage

    Junk pickup

    Recycling dropoff

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    2 years ago

    Thank you for providing amazing customer service!!! With our busy schedules, this service has freed up so much of our time on the weekends.

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    1-800-GOT-JUNK?

    1-800-GOT-JUNK?

    (94 reviews)

    George and Darnell arrived on time and removed old furniture and even some extra pieces which I had…read morenot intended to remove until Darnel advised to take advantage of the optimized space left in the truck. Great service and will be a future repeat customer

    I'm extremely disappointed with my recent experience with 1-800-GOT-JUNK?…read more I scheduled a furniture pickup over the phone--not online--and was explicitly told by a representative that my items would be donated and that I would receive a donation receipt. The on-site team reiterated the same information. That assurance was the deciding factor in choosing this service. To be clear: I would not have selected this company had I known this would be the outcome. After paying nearly $400 for this service, no donation receipt was provided. In this economy, that's not a minor issue--it was a key part of the value I was told to expect. When I contacted customer service, I was redirected from the national line to a local office, where I was told I "should not have been told that" and was advised to use my paid service receipt as a tax write-off instead. That is not an acceptable substitute for a legitimate donation receipt. I also reviewed your website and found no clear public-facing policy stating that donation receipts are not provided--yet your team explicitly told me I would receive one. That level of inconsistency is unacceptable. If this is truly company policy, it needs to be clearly communicated upfront--not contradicted multiple times during the sales and service process. Customers should not be misled into expecting documentation that will not be provided. I am requesting: * Clarification of your official policy regarding donation receipts * Accountability for the misinformation provided * A resolution for this specific situation At this point, this reflects a clear misrepresentation of services and a breakdown in communication. I would appreciate a prompt and transparent response.

    Back Road Baggage - junkremovalandhauling - Updated May 2026

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