I have owned my home for a little over three years and have regularly used AirSouth for HVAC…read morerepairs and maintenance. Unfortunately, I have experienced recurring AC issues almost every year around May. Last year, AirSouth informed me that my evaporator coil and filter dryer needed to be replaced. I paid approximately $2,300 for these repairs, trusting the work had been completed properly. At the end of May this year, I came home to find my AC unit frozen. I immediately contacted AirSouth and was told a technician would come the following day. The next morning, however, I received a call stating they would not be coming out as scheduled. Since my home was without proper air conditioning, I contacted another HVAC company for assistance. That technician inspected the system and discovered the filter dryer appeared faulty and possibly had never been replaced, despite AirSouth charging me for replacing it the previous year. The technician added refrigerant temporarily and advised that the filter dryer needed to be changed. Before authorizing additional repairs, I contacted AirSouth because they had supposedly replaced the part already. AirSouth later sent another technician to inspect the unit. During the visit, the technician admitted I had been charged for replacing the filter dryer even though it had apparently not been replaced. He also stated the evaporator coil installed last year was leaking and claimed it would need replacement again. When I asked about warranty coverage, I was told the one-year warranty had expired. I then sought another opinion from a different HVAC company. Their technician discovered the issue was simply a loose connection near the evaporator coil causing refrigerant to leak. He tightened the connection and resolved the issue without charging me thousands for another replacement. As a single mother, I cannot afford repeated expensive repairs due to poor workmanship and incomplete service. I am extremely disappointed in AirSouth's handling of this situation and their refusal to stand behind their work.

Honestly, I can't believe I am having to deal with this situation. I have never received such poor…read moreservice and indifference from a company in my life. I purchased a new unit less than 2 weeks ago. The salesman, Joseph, made many promises, none of which have been kept and now my unit does not work at all. It is likely a small issue with the install, electrical, etc... Doesn't matter. This is a $20k unit, and yes I overpaid. I knew it was too much, but I assumed paying a premium would get me premium service - the opposite has happened. I'm on the 2nd day of no A/C and it's 82 degrees today. They have failed to show up THREE times as of right now. I have taken off work and canceled plans to be here, and apparently, they were not even going to tell me they were not coming. I had to call when the appointment window had passed to find out. They claim to have a 1 year "test drive" period in which they take everything out and refund you, but I have no confidence in anything they say. We are about to find out if that's the truth or not. This situation is pathetic and sorry. To charge so much and to have a grown man stand in my living room, look me in the eye and lie to my face about what I should expect is abhorrent and shameful. Please, call someone else. Anyone else. I don't see how it can get much worse than AirSouth.

Great customer service and knowledgeable and friendly technicians! A/C went out and Sean was there…read morewithin the hour to fix the problem. I am so thankful we bought our unit from Comfort Air. My biggest surprise was that the unit has a 10 yr warranty so it was covered! I would highly recommend them for all your heating and cooking needs. Thanks again Sean!!

I do not recommend Southern Air Heating, Cooling & Plumbing. I am a new customer that booked a…read moreservice online for Monday, 7/20/26. My A/C unit is having trouble getting down to a cool temperature, and the heat index has been over 100 degrees every day. They cancelled on me Monday, then Tuesday, then didn't even call on Wednesday to state they were not going to be able to make it today...I only found out by calling myself to confirm they were going to make it. Save yourself some time and go with someone else.

Saddened my messages went unanswered. Disappointed that the serviceman did not come and help me…read morewith my issue.

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