I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

NO SHOW; NO CALL! My date of service was on 10.23.2024 between the hours of 10:00 a.m. and 12:00…read morep.m., NO SHOW, NO CALL. I attempted several times contacting them about my appointment; was I still on their agenda; the status of the appointment; It is now 2:09 p.m. on 10.23.2024 and I've still not received a call or visit from anyone. I've been waiting since 10:00 this morning. A courtesy call would have been great! Poor customer service.

Saddened my messages went unanswered. Disappointed that the serviceman did not come and help me…read morewith my issue.

From the owner: We treat your home like our own. read more

I have owned my home for a little over three years and have regularly used AirSouth for HVAC…read morerepairs and maintenance. Unfortunately, I have experienced recurring AC issues almost every year around May. Last year, AirSouth informed me that my evaporator coil and filter dryer needed to be replaced. I paid approximately $2,300 for these repairs, trusting the work had been completed properly. At the end of May this year, I came home to find my AC unit frozen. I immediately contacted AirSouth and was told a technician would come the following day. The next morning, however, I received a call stating they would not be coming out as scheduled. Since my home was without proper air conditioning, I contacted another HVAC company for assistance. That technician inspected the system and discovered the filter dryer appeared faulty and possibly had never been replaced, despite AirSouth charging me for replacing it the previous year. The technician added refrigerant temporarily and advised that the filter dryer needed to be changed. Before authorizing additional repairs, I contacted AirSouth because they had supposedly replaced the part already. AirSouth later sent another technician to inspect the unit. During the visit, the technician admitted I had been charged for replacing the filter dryer even though it had apparently not been replaced. He also stated the evaporator coil installed last year was leaking and claimed it would need replacement again. When I asked about warranty coverage, I was told the one-year warranty had expired. I then sought another opinion from a different HVAC company. Their technician discovered the issue was simply a loose connection near the evaporator coil causing refrigerant to leak. He tightened the connection and resolved the issue without charging me thousands for another replacement. As a single mother, I cannot afford repeated expensive repairs due to poor workmanship and incomplete service. I am extremely disappointed in AirSouth's handling of this situation and their refusal to stand behind their work.

Honestly, I can't believe I am having to deal with this situation. I have never received such poor…read moreservice and indifference from a company in my life. I purchased a new unit less than 2 weeks ago. The salesman, Joseph, made many promises, none of which have been kept and now my unit does not work at all. It is likely a small issue with the install, electrical, etc... Doesn't matter. This is a $20k unit, and yes I overpaid. I knew it was too much, but I assumed paying a premium would get me premium service - the opposite has happened. I'm on the 2nd day of no A/C and it's 82 degrees today. They have failed to show up THREE times as of right now. I have taken off work and canceled plans to be here, and apparently, they were not even going to tell me they were not coming. I had to call when the appointment window had passed to find out. They claim to have a 1 year "test drive" period in which they take everything out and refund you, but I have no confidence in anything they say. We are about to find out if that's the truth or not. This situation is pathetic and sorry. To charge so much and to have a grown man stand in my living room, look me in the eye and lie to my face about what I should expect is abhorrent and shameful. Please, call someone else. Anyone else. I don't see how it can get much worse than AirSouth.

So thankful for BAC Mechanical Services. Finding the storm damaged weather head & meter removed by…read moreSWEPA was truly disappointing a week before Turkey Day. Very pleased with the professional service provided by BAC. So impressed by the honest, hard-working Electricians who rescued our Thanksgiving in 2024. Excellent customer service, gentlemen.!!

I requested plumbing service. And I was very happy with the response time & the work. Even gave me…read moresome things I would need to do to keep my septic system flowing. Very professional & the quote I was given I was very pleased.

Done Right Heating and AC are incredible. Great work and honest advice. That's hard to find these…read moredays.

My tech was super friendly and coordinated with my tenant to get to my property promptly to inspect…read morethe AC leak. He was a very nice person. He appeared to do a cursory review, was on his phone laughing and chatting the while he was there (per my tenant) however his inspection did not find the source of the leak. I was told "the area is dry, nothing leaking here, and the drain pan is dry." The leak slowly continued as my tenant's AC was being used, which caused further damage to my ceiling. (see pic) The service call was not cheap, nor was the problem resolved. A subsequent company found the issue to be a blocked condensation line and they unclogged it. I really wanted a better outcome, but unfortunately, it's now costing me even more as the damage is worse.

I found the Technion presentation and did his job and left but the problem wasn't resolved because…read moreit started over again in 24 hours later when I called for them to return they made a appointment with a 3 hou window but never shy up the told me the would come the next day and att gave me an appointment windy if3 hours and never showed up or called then the my day they wer trying to tell me they hat tried to do me a favor and the made a false report to my home warranty to block my coverage a real bunch of shisters be very careful dealing with these people I had a friend come over after 2 days of being lied to and we resolved the problem

Cozy solutions. This company came to my house on 7/21/23 to diagnose my a.c. problem. They said…read morethey would report to my warranty company in one or two business days. On the third day they had still not submitted the claim. They said on the third day they would submit it. Fourth day, no submission. 5th day they said they would submit it. It's 7/30/23 and they have not submitted it. It has been over 90 degrees in jackson ms. This entire time. I asked the technician if he could expedite this claim because I have a young child and pets in my house. He said "I'm in attics all day, I know what hot is." I have been living in a hotel since 7/21/23. I have yet to get a call from 'Cozy soluitions' since 7/21/23. They have a total disregard for their customers. Who does this? Do not use this company for anything unless you plan to have a religious experience in a hot box.