Love that Canada still has Toys R Us!!! They need to work a bit on the store though: the lights in the entryway were out, there was no staff up front except at the customer service desk. But we love the store both online in person. Lots of toy options, books, games, crafts, etc. We will keep going here again and again! read more

This is Kitchener's local Toys R Us location. The store is quite large and has a great selection of toys and games. When my wife and I were looking for a specific toy for a gift, we were able to find it here where we were not able to find it anywhere else. This was also the place I was able to find a Wii Fit and Balance Board when they were sold out everywhere else (wow that seems so long ago, when the Wii Fit was so popular). The store can be a bit pricier than the other big box competition, but I am happy that I can find someone to help me here versus elsewhere. There is also a Babies R Us at this location as well. read more

I'm in the middle in my opinion because when I was younger I used to come here a lot but since then I've seen a downgrade in the experience because now that a lot of brands that I remember have disappeared it ended up making the store smaller and it doesn't have as much of a selection anymore. Also because of the decline in quality at this location I have to say the front looks better but they need to clean the inside more because the washrooms are really gross (at least the men's washrooms are) and the floors always seem to be a slight bit dirty. The only reason why I'm giving it a 3 is because of my old experience with this location but it's just gotten worse. read more

As a kid born in the 1970's, hearing about Toys R Us was a big deal. An entire store devoted to children's toys. I grew up in a city without a Toys R Us and never got the chance to go when I was a child. Now that I have a child of my own and live in Waterloo Region this is the Toys R Us that I am close to. I must say this store does not have the appeal my idealogical childhood expected and maybe that is the problem. Sure the selection and quantity of toys here is pretty good. Pretty darn good actually, it is the rest of the business that appears to need a reboot. I am not sure if this is all the stores in the chain or this one. First off, where are the nice displays or demonstrations? There appear to be none. This place is run like a Costco except that at Costco the place is well taken care of and the staff is pretty switched on to their jobs. This place is falling apart. The front of the store needed a repaint 5-10 years ago and really looks run down. This whole mall is depressing, but that is besides the point. The inside is also dirty and run down. I find the displays are all over the place and the whole place is a bit unkempt. This is a children's store. It should be vibrant and upbeat. Clean is not a lot to ask for. On the Babies R Us side, I think things are a little different. The staff seems to be more knowledgeable about the products they sell but only marginally. The warehouse layout continues however and the general malaise of the store continues. The family room for changing or feeding babies is a nice touch and seems to be in okay shape, but not spectacular. On a final note, the check out lines take forever. Especially on the Babies R Us side. Overall, I would suggest Mastermind Toys (there is one in Waterloo King/Weber). read more

This review is for Babies R Us. Being the only department store for baby products, the selections are poor, the merchandise is generally over-priced, and the display is messy. The biggest problem is the staff there. They are not helpful nor efficient. I have been there more than ten times buying and returning things, and had to wait over 15 minutes every time, which was just frustrating. One cashier was particularly rude and it totally ruined our experience. I never returned to the store since. Other options in town include Walmart (unbeatable return policy), Winners (fantastic bargains), and buying online. read more

Have gone to this toys r us for a while. it has a great amount of toys. The outside could use some fresh paint but otherwise I think they are doing a great job. read more

I had a bad experience here. First of all they nothing in stock from the registry I was buying for. When I finally found an item to buy it took close to 30 minutes for them to bring it to me from the stock room. Felt bad that there was another family with a baby and small kid who was there before me and they waited EVEN LONGER for their product. The worst part was there was NO ONE in the store. The cashier had told me that the gift should show up as bought on the registry within 24 hours. Then found out a week later that it was not updated and that I had bought the same gift as someone else. I have been trying to contact the store all day and keep getting the busy signal. read more

This store continues to be disappointing! The only reason I had for going there today was to get a product that unfortunately is only sold there. The whole store is completely outdated and the service here is the worst...not just today but every time I have had to go there. Today I waited 15 minutes in line and after waiting 10 minutes another cashier opened up and served customers who were there long after me. The prices are not that great and the store has a messy/dirty appearance. With options such as Target, Walmart and Zehrs I will continue to try and stay away from this store. As far as Toys R Us I will rarely venture into there as it bothers me that in this day and age most of the store still continues to be divided into Girls or Boys. The store also has the same dingy look as Babies R Us. I can remember when this store was built when I was a kid...time to fix it up!! read more

Poor customer service. Unhelpful staff. Not ready to help customers find things they are looking for. Seems like they don't care about customers. read more

We purchased a Shermag Lancaster crib. It arrived FULL of bugs and bug larvae. The store insisted we pay for shipping for return/new crib, and instead they sent a dresser. The store manager was incredibly rude and unwilling to help rectify this situation and didn't think bugs in a baby bed was a huge issue. read more