Beim Mieterwechsel unserer Berliner Wohnung suchten wir eine Reinigungsfirma für eine…read moreTiefenreinigung. Nach langer Internetrecherche, bei der wir mit ca 15 Firmen gesprochen haben, haben wir uns für PremiumReinigung entschieden.  Wir sind nicht enttäuscht worden. Ein Team von 4 (inklusive dem Chef David) hat unsere Wohnung in ca. 5 Stunden super sauber gemacht. Insbesondere die Küche, die Bäder und die Fenster sahen aus wie neu. Z.B. hat David die Backofentür auseinandergenommen und alle Scheiben individuell reinigen zu können - so etwas habe ich noch nicht gesehen.  Das Team war nicht nur gründlich und hat hart gearbeitet, alle Mitarbeiter waren auch sehr freundlich. Ich werde von nun an Premiumreinigung.de fuer alle meine Projekte benutzen.

really good work by two very nice guys. they cleaned our whole House in one long day and they were…read morepassionate about it. The Price is Worth the passionate work. Worth it and I recommend it. Zwei sehr nette Herren haben unser gesamtes Haus an einem langen Tag gesäubert. Sie haben wirklich auf alles geachtet und waren passioniert bei der Arbeit. Der Preis ist gerechtfertigt, hier wird auf alles geachtet. absolut zu empfehlen. Mit freundlichen Grüßen, NK

Overall I am happy with the experience…read more The cleaners showed up around 10 minutes late, claiming that they had to stay a bit longer at another client's, so not the perfect start. But then it got better. In 2.5 hours almost transformed my 50sqm apartment. What I liked the most is that the quickly understood my preferences and I didn't had to explain everything twice like it happened with other companies. The price may be a bit higher than others, but in my opinion is totally worth it!

Terrible cleaning for a high price. I've been talking for…read moreabout a week with the office to schedule a cleaning while I was abroad. They were nice and responsive. Too bad that whatever we've decided hasn't been taken under any consideration by the person who "cleaned". I was told that 2 hours for a deep cleaning wasn't enough. My apartment was already decently clean, and it's less than 50 sq. The only reason why I payed €40 per hour, was to clean the oven.Anyway, I trusted their judgment and I said that I would have paid for 3 hours. Again, I was ready to pay a "deep cleaning" cost for a regular cleaning of a small already clean apartment, plus the oven and the mattress. I also asked if the cleaner could have kept the keys and they said yes. I was over the moon! Then the reality... My friend went to open the door. The cleaner was late. He had no clue about the keys, he didn't want to keep them so I had to figure something else out last minute. He called my friend back because he couldn't figure how to open the water. He left after two hours. Because of their lack of communication and professionality I lost a tenant. He didn't want to stay in a filthy place! Here come the pics that I received from him. I asked for a refund, they refused and they sent me pics of what was cleaned for €80. Since I clean my house by myself I can tell that what I paid wasn't worthy. Plus they had the guts to tell me as an excuse that 2 hours wasn't enough. I suggested they checked the emails where I said that I was up to pay for 3 hours, because I needed a clean apartment. If you charge €40 per hour per person (more than twice what anybody else in Berlin) you need to be the best! They're far far away from being even good.

Not happy unfortuntely. Just used this service because my cleaning lady was on vacation, but it's…read morejust not a good experience. Noone tells you that they might send a guy - which is not nice when you are home alone as a woman - Too expensive, get a good cleaning lady privately - way better - Guy was clearly not experienced in cleaning, couldn't speak a word of german and hardly any english Sorry, but the service sucks.

Mein erstes Mal bei Helpling und die schlimmste Erfahrung. Frau CAROLINA MÜLHBERGER wollte die…read moreLeistung nicht bezahlen und blockierte mich, als ich mich bei ihr beschwerte. Nachdem sie gesagt hatte, dass ich meine Erfahrungen im Internet erzählen würde, beschloss sie, die Zahlung zu akzeptieren. Sie bat um einen zweistündigen Helpling APP-Reinigungsservice. Seine Wohnung war etwa 120 m² groß und hatte fünf Zimmer. Sie waren völlig schmutzig und unaufgeräumt. Für die kurze Zeit waren zu viele Aufgaben zu erledigen. Ich habe Sie gefragt, mit welchem ​​ich anfangen soll, bis die Zeit abgelaufen ist. Nach dem Gottesdienst überprüfte sie die Wohnung und bedankte sich, weil ich sie sehr gut gereinigt hatte. Sie teilte mir Ihre persönliche Nummer mit, damit sie mehr von diesen Diensten in Anspruch nehmen kann, weil sie es liebte. Nach einer Stunde beschwerte sie sich bei mir und sagte, ich hätte nicht richtig geputzt. Das ist nicht wahr. Ich sagte ihr, dass die Zeit nicht für alles reichte, worum sie mich gebeten hatte. Ich hatte sie gefragt, ob sie wollte, dass ich länger weitermache, und sie sagte nein. Dann erhielt ich eine E-Mail von Helpling, in der stand, dass die Zahlung nicht bearbeitet wurde und dies mehrere Tage lang so blieb. Am ersten Tag schrieb ich sehr freundlich an Frau CAROLINA MÜLHBERGER und fragte sie, was passiert sei. Dann hat sie mich ohne Antwort auf WhatsApp blockiert. Dann beschloss ich herauszufinden, wer sie war und suchte im Internet nach ihr: Carolina Mühlberger - Synera (früher bekannt als ELISE). Das Geld ist mir egal hierbei nicht das wichtigste, ich möchte nur, dass eine andere Person nicht von dieser Dame betrogen wird. Ich bin sicher, dass dies nicht das erste Mal ist, dass sie die Anwendung für diese Art von Aktion verwendet. Sie zeigt Erfahrung darin. Español: Mi primera vez en Helpling y la peor experiencia. La señora CAROLINA MÜLHBERGER no quiso pagar por el servicio y me bloqueo cuando le reclamé. Luego de decir que iba a contar mi experiencia en internet, ella decidió cumplir con el pago. Ella solicitó un servicio de limpieza por Helpling APP de 2 horas. Su departamento era de aproximadamente 120 m2 con 5 habitaciones y estaba totalmente sucio y desordenado. Eran demasiadas cosas para poco tiempo. Le pregunté con cual empiezo hasta que el tiempo acabe. Luego del servicio, ella revisó el departamento y me dió las gracias porque lo había limpiado muy bien. Me compartió su número personal para que le hiciera más de esos servicios porque le encantó. Luego de una hora, ella me reclamó diciendo que no había limpiado bien. Eso no es cierto. Le dije que para todo lo que me pidió el tiempo no era suficiente, Yo le habia preguntado si quería que continuara, por más tiempo evidentemente y ella me dijo que no. Después recibí un correo de Helpling en donde su pago no fue procesado y así fue durante varios días. En el primer dia yo le escribi a la señora CAROLINA MÜLHBERGER para preguntarle que es lo que había pasado, muy amablemente. Entonces ella me bloqueo de whatsapp sin respuesta. Luego decidí saber quien era y la busqué en internet: Carolina Mühlberger - Synera (formerly known as ELISE). El dinero no es lo más importante, yo solo quiero que otra persona no sea estafada por esta señora. Estoy segura que no es la primera vez que ella utiliza la aplicación para este tipo de acciones. Ella muestra experiencia en esto.

UNBELIEVABLY BAD SERVICE!…read more When I complained to the owner that there is no way her employee spent three hours cleaning my flat because it was still very obviously dirty, she told me that she has never gotten complaints about THAT specific employee and therefor it can't be true. I invited her to come and look, but she declined and sent me the bill. And their office is just around the corner! Then when I quit their services, I was told that the contract dictates that they have until the end of the month. Fine, contracts are binding so I postponed my new cleaner and waited for our scheduled appointment. Nobody showed. I wrote the company and they said they decided not to come after all... WITHOUT TELLING ME! I have been with this company for several years and although I was never completely satisfied with the work, it seemed like too much trouble to find a new one. I really regret that now. I have waisted so much money on them. I can't believe they are still in business. Is this really how they treat loyal customers? I implore anyone considering using this company to STAY AWAY!

From the owner: Wir bieten gute Arbeit zu fairen Preisen!…read more Unser Leistungsspektrum umfasst das Reinigen von Privathaushalten und kleineren Büro- und Gewerbeeinheiten. Vom Keller bis zum Dachboden lassen wir alles im neuen Glanz erstrahlen, d.h. angefangen mit der regelmäßigen Haushaltsreinigung, saugen und wischen wir die Böden, entstauben die Möbel und Regale und halten die Küche und die sanitären Einrichtungen sauber. Wir bügeln Ihre Wäsche oder übernehmen andere unliebsame Aufgaben in Ihrem Haushalt. Sonderwünsche erfüllen wir gern. So bieten wir als Ergänzung zur Haushaltsreinigung während Ihres Urlaubs auch die Leerung des Briefkastens an, kümmern uns um Ihre Pflanzen bzw. füttern auf Wunsch Ihre Haustiere. Auch ein wöchentlicher Blumenservice ist möglich. Sollte einmal ein Umzug, Umbau oder ähnliches anstehen, garantieren wir eine gründliche Grund- bzw. Endreinigung. Selbstverständlich wollen wir auch für Sie und Ihre Kunden ein Wohlfühlambiente in Ihrem Büro, Ihrer Kanzlei oder Ihrem Gewerbe schaffen. Dabei stehen für uns Ihre individuellen Wünsche im Vordergrund. Blumenservice, Wäscheservice bzw. die Lieferung von Sanitärartikeln sind dabei nur ein kleiner Ausschnitt aus unserem Portfolio. Unser Service besteht darin, Ihre Wünsche so gut wie möglich zu erfüllen. Die Erfahrung lehrt - fast alles ist möglich!

I've used Book A Tiger many times and had a range of experiences. I've had a guy who couldn't…read morefigure out how to use my mop (this was premium supposedly) and another guy who said he was done early and just left (he hadn't vacuumed or mopped.. also premium). HOWEVER, I have had some great experiences too. Cleaners who, when finished, made me say "Wow! You're amazing" as I walked around my flat. And this is the problem with Book-A-Tiger, every time I've used it, its felt like roulette. And they do a poor job of building relationships with people like me, who want to use them regularly, which seems counter-intuitive as a business. My biggest tip is: don't choose Premium if you're scheduling a cleaning within a week. Because what will happen is: unless one of their premium cleaners happens to, by luck, be available, they'll send you a regular cleaner but charge you the premium rate. I don't think this is to rip you off; I'll explain what I mean later. Now if your immediate thought is, "well what is the difference between premium and regular in the first place", you've asked a very good question. I had a German class earlier this year and two guys in the class were cleaners for a Book A Tiger. One, with far less experience, got a premium booking one day, when the other guy, who had been cleaning for far longer was still receiving the regular rate. I would say the best answer is, the scheduling process within Book A Tiger is very manual and there is an editorial process that happens whenever you make a booking which can be inconsistent. The website is probably the most unpleasant part of Book-A-Tiger. I'm also including the apps when I say 'website' as the apps are just thin wrappers around the website. My first booking was almost two years ago and I've seen several iterations of the website. With every change to their website, there is always something that doesn't quite work when you're a returning customer. My old solution was to just be a first-time customer every time. Earlier this year, however, they took away the one-time cleaning option for the menu. Maybe they've now put it back, but anyhow, I had to choose recurring. I happened to get a person who does a great job and for the first time in two years, they sent the same person the second time. The Book-A-Tiger website has a page showing all my future appointments happening roughly once-a-month. If I edit an of those appointments, something breaks, like my August appointment getting rescheduled for July with no way to move it back to the original date. Now I have no August appointment even though I want one. I want to hire them to clean my house, but they just won't let me do it. One of the more confusing moments you'll have trying to sign up for Book-A-Tiger is figuring out what to actually request. How many hours? Regular or Premium? They used to make that clearer, but my guess is the additional options slowed new signups, so they took them away. Often you can't know until your cleaner comes the first time. In my case I'd asked for 6 hours and we talked at the end and she said she only needed 5. You can edit that, but not for all future appointments. Once you setup a recurring cleaning, the parameters of that cleaning are set in stone. Now you can edit the number of hours for an individual appointment, but as I mentioned earlier, touching the appointment could end in catastrophe. Sometimes though, maybe I want the windows cleaned and so I want to add an hour. I can't. This is why I don't think getting a regular cleaner after paying for premium is them trying to rip me off. I think it's more a broken company then a malicious one. Because giving them more money is difficult too. I've half-considered writing a plug in for Chrome web browsers that fixes everything that's broken on their website. The communication is never that clear. Sometimes I've scheduled a cleaning and gotten an e-mail with the cleaners name and everything. Other times I've gotten an e-mail saying they haven't found anyone yet but they will. But then there's no follow up so you have no idea who is gong to show up your door. The last thing, there needs to be a pre-flight checklist. I've had cleaners who needed gloves provided or scorching cream. An e-mail ahead of time letting me what I should have on hand would have been helpful.

I booked from here a few times. The first was great, second ok, the last did not really clean at…read moreall. Came back to the house as I left it. The floors and surfaces were not cleaned. I pretty much always organize my home so it just needs a deep clean with the surfaces and floors. The customer service just said that in the future they will just send another cleaner. It is terribly bad form to be charged for a cleaning when the home was not cleaned. If you don't feel like playing roulette with your money, look for something else. Also, very overpriced to have to deal with such nonsense. Do not use!

From the owner: "Der Wert einer Leistung bemisst sich nicht am Preis, sondern an der Zufriedenheit des Kunden."…read more Diesem Motto gerecht werdend, betreuen wir seit vielen Jahren erfolgreich hochwertige Miethäuser und exklusive Wohnungseigentümergemeinschaften in allen Lagen Berlins. Die Bandbreite unserer Dienstleistungen umfasst alle im Immobilienbereich angesiedelten Aufgaben.