The owner Rossana was the friendliest host you can imagine. The room and everything with the place…read morewas perfect. As I was feeling a bit under the weather in the morning I was unable to come down for breakfast - instead I had a tray of tea and biscuits served to my room!

This is an excellent little cross between bed and breakfast or small hotel less than 10 rooms. It's…read morebasically a town house converted to hotel. There are 3 floors and you may have to walk up some beautiful stairs. The double room I was in was modern and very nice and large and very QUIET. Another room I saw was more rustic but also very nice. The service is very personalized. The owner will go out of her way for you. The hotel is in more of a business district and very safe. But there are some nice restaurants close by. I chose it due to proximity to Cadorna station where the airport express runs from. The hotel is a 10 minute walk to the station. You have to walk through a grassy park so if you have a lot of bags you may need to take a 2 minute cab ride. The train to the airport takes 30 minutes and the hotel will help you with the schedule and help you with tickets. I recommend this hotel and I would stay here again!

Me and my husband have found the Red Velvet delightful, very clean and cosy. The location is great,…read morethere are so many restaurants and bars around and a supermarket just in front of the b&b. We'll definitely go back whenever We visit Milan again.

I feel bad giving this a low rating because the woman who seemed to run the place was SO wonderful…read more The rooms were clean, the place was adorable from the outside, and the WiFi worked fine. I'd only recommend staying here if you don't want to leave it. Ever. It is atop a large, steep hill (read: don't think about renting a bike here unless you're training for Tour de France), and the ride down the hill to the lake is about 4 miles. The bus stop nearby only runs once every 3 hours on average, and the last bus back up to the Grotto is at 6:30pm. I wish I had known the bus schedule before booking this hotel. I assumed it would be as efficient as all the trains in the country. We walked down the hill once, which took a little over an hour, and the cab ride back up the hill is about 37 Francs, or $40. Pricey, for a 4 mile drive! Even for Switzerland prices. The first night we were there, we had just dropped $40 on a cab, because we were too late to catch the last bus up there. There was nothing else in terms of a town on top of that hill, so we decided to eat dinner at the Grotto. The prices were "normal" for Switzerland, and we got a prix-fixe dinner, and every dish was WAY over salted. It may have been the worst meal of our trip. Also, just FYI, this hotel is not actually in Lugano. It is in Agra, the next town over. That caused some confusion with our cab driver.